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Hi again, triffid; hope you're still out there.

OK, finally got the Pioneer BDR-211UBK drive for a Christmas gift; it came with CyberLink Media Suite 10.

I installed the drive & the software, booted into my BIOS to make the Intel graphics my initial display, and connected it to my 4K monitor via an HDMI cable.

Booted into my desktop, inserted a 4K Ultra HD disc, and......it won't play.

So, I ran the CyberLink Ultra HD Blu-ray Advisor once more, and, according to the results, I'm Not Passing:
HDCP 2.2 (GPU/ Display)
Advanced Protected Audio/ Video Path (GPU)

So, how is this possible? I'm using the Intel on-board graphics, and I'm using an HDMI cable to connect it to my 4K monitor (not the Display Port like I had been previously).

And also, in the Advisor results, there's a section labeled "Optional", and in there I'm Not Passing:
HDR - High Dynamic Range (GPU/ Display)
PowerDVD 17 Ultra (Retail version) or above

So how is it I'm failing these, too? The GPU/ Display thing again?!?! I'm using the on-board Intel graphics.

And PowerDVD 17 Ultra? I realize this is coming under the "Optional" section, but the drive came with CyberLink Media Suite 10, and right on the disc is printed the words "Ultra HD Blu-ray".

Anyway.....what's going on? Remember within this thread I mentioned that you & I have similar hardware components, the same Aorus motherboard, and I have the Intel i7 - 7700K processor. What gives? I thought I'd be enjoying my Star Trek (2009) 4K Ultra HD disc by now tongue-out

Thanks for any more info,
Pez
Hi triffid; thanks again for your reply.

So, it has to be the onboard graphics to view a UHD disc, eh? You haven't said as much yet, but I have a feeling that it's due to HDCP (who knows, maybe it'll change one day and we'll be able to use our discrete graphics cards....like my EVGA nVidia 1080 SC!!!).

1.) So you're saying that if I do this (purchase the Pioneer BDR-211UBK drive), you recommend setting my onboard graphics as primary, yes? I have a .pdf version of my Aorus Gaming-8 motherboard, and in the BIOS section/ Peripherals, there's the Initial Display Output. The PCIe 1 slot is Default (which is, of course, where my EVGA card is right now). But I should select IGFX as my first display, correct?

2.) You say you recommend this for a while so as to avoid confusion before I learn how to switch between the two. Umm....is there some fancy way I don't know about to switch between onboard graphics and my discrete EVGA graphics card? Isn't the only way to do this is in the BIOS? Is there another way? A way to do it when you've reached your desktop?

And, perhaps it was a previous motherboard I had before the Aorus (I believe it was an ASUS), that if you had a discrete card installed in the PCIe 1 slot, then you could not just switch to the onboard graphics: it was going to Default to the discrete card since it was installed into the PCIe 1 slot, and the only way you could use the onboard graphics was to first remove the installed discrete graphics card in the PCIe slot.

And the last thing: I mentioned this in my previous post but you did not address it.

3.) You said that when I use the onboard graphics, to use the HDMI output of my motherboard, correct? I mentioned in my previous post that my monitor has display/ video capability only, no built-in speakers. I have a separate 5.1 surround sound system by LogiTech, the Z906. If I use the HDMI onboard output....will I still get sound from my external surround sound system since my monitor has no built-in speakers?

4.) And it HAS TO be the onboard HDMI output? The Aorus Gaming-8, as you probably already know, has a DisplayPort output.

You'll notice that I numbered my items up above (1, 2, 3, and 4). If you could address these four points/ questions, that'd be way cool cool. This way, it'd save us a lot more back-and-forth posting on this board sealed.

Thanks; I look forward to your reply,

Pez
Hi triffid; thanks for your reply.

OK....you're saying that from what you can tell from the specs of my system that I've listed, that I should be able to play 4K UHD BD discs? But the stipulation is, that I have to use the HDMI output of my motherboard?

You're not kidding? Jeez....why can't I use my super-duper EVGA nVidia graphics card?

Does having to use the on-board HDMI ports on my motherboard have anything to do with HDCP?

If I attempt to do what you're saying and use an HDMI port on my motherboard, won't I have to Disable my EVGA graphics card in the BIOS? Or would I have to remove it completely? That would be a pain in the......

As of now, I use the Display Port on my EVGA graphics card to connect it to my monitor. If I try this motherboard HDMI thing and connect it to my monitor.....my monitor does not have built-in speakers, it's just a monitor for display purposes only; will audio still come out of my system speakers if I try this? (I have a set of Z906 LogiTech 5.1 Surround Sound speakers.)

Thanks for any more info,

Pez

P.S. I noticed in your signature that you and I have the same motherboard and CPU!! wink Well, almost the same CPU; I have the i7 - 7700K.
Hello all.



From my Subject line, I'm thinking of purchasing the internal drive from Pioneer for 4K UHD disc playback, the Pioneer BDR-211UBK.

http://www.pioneerelectronics.com/PUSA/Computer/Computer+Drives/BDR-211UBK

Here are my system specs:

Windows 10 Pro, 64 bit

Motherboard: Aorus GA-Z270X-Gaming 8 (BIOS version F4)

Samsung 850 Pro 512GB SSD

CPU: Intel Core i7, 7700K; 4.20GHz

RAM: Corsair Vengeance, 32GB

GPU: EVGA nVidia GeForce GTX 1080 SC

Monitor: LG Ultra HD 4K, 27UD58; 27 inch

I ran the little program available here from Cyberlink, the Ultra HD Blu-ray Advisor; according to the "official" results from this program, I do Not Pass the test.

One of the items that I do not pass on - the UHD-BD Optical Disc Drive - yes, I understand: I don't have that in my system yet!! That's the item I'm considering buying! wink



But let me show you a screen-capture shot of my results, then I'll ask for your input:



http://i289.photobucket.com/albums/ll217/PezzyDude/Cyberlink-UltraHD-Advisor_zpsnaldysiq.jpg

From the picture, one of the items listed as "Not Available" is "HDCP 2.2 (GPU/ Display)". From my system specs I listed above, both my GPU and display monitor are compliant, yes?

Also listed as "Not Available" is "Advanced Protected Audio/ Video Path (GPU)"; why would that be? I'm using the Display Port cable to go from my graphics card to my monitor.

And the other? Optical Disc Drive? Yes, like I mentioned above, that's the item I'm considering purchasing, so, no, it's not in my system yet.

But from the information I've provided here, should my system be able to play UHD 4K Blu-ray discs?

Thanks for any help & info,

Pez
Hi all.



I have PowerDVD 16, file version 16.0.36807.6513. I realize that PowerDVD 17 has been out, but I haven't upgraded to that yet.

PowerDVD 16 supports playback of 4K videos, but is this just when it's in a digital file format? A digital file on your hard drive? What I want to find out is, will PowerDVD 16 support playback of a 4K Ultra HD disc? Provided, of course, that you have an optical drive connected to your system that supports playback/ readability of a 4K disc; as some of you might already be aware, Pioneer has some optical drives for 4K disc playback.



Here's one from Pioneer: http://www.pioneerelectronics.com/PUSA/Computer/Computer+Drives/BDR-211UBK



Now, I also realize that a person's computer system has to have the required hardware capability for 4K Ultra HD disc playback. On the PowerDVD 17 forum, I was perusing through this thread: http://forum.cyberlink.com/forum/posts/list/51986.page



It's a pretty long thread, and within that thread some posters provided some links (which included system requirements); here's what's in my system:


  • Aorus Gaming 8 Motherboard

  • Intel Core i7 7700K Processor

  • Corsair Vengeance LPX 32GB Memory

  • Samsung 850 Pro 512GB Solid State Drive

  • EVGA GeForce GTX 1080 Superclocked Graphics Card

  • Corsair HX 1050 Watt PSU

  • LG 27UD58 4K Monitor

  • (also have a Corsair H75 sealed liquid cooler for my CPU)


One of the items I came across in that PowerDVD thread was mention of Intel Software Guard Extensions (SGX). Well, I took a look in my motherboard's BIOS/ under the Peripherals section, and I found this:

SW Guard Extensions (SGX): Software Controlled

So....am I good in respect to this required portion?

And how am I looking overall? Will my system (from my hardware list I supplied above) be able to handle 4K Ultra HD disc playback?

Thanks for any info,

Pez
Quote Hi Pezzy,

Have you reinstalled PowerDVD after updating your system? If not, I'll advise you to do that.

Greetings
Hicham




Hi Cyberlink-Hicham; thanks for the reply.

Reinstalled PowerDVD? I didn't "update" my system with an in-place upgrade. I built this system from scratch with all brand-new parts, including a new Solid State Drive.

I formatted the drive with Windows 10 Pro by booting from a USB; this is a fresh, clean install of Windows 10 Pro.

Afterwards, I went about installing various programs, which included PowerDVD.

And like I mentioned in my original post, I noticed that weird little thing with the "timeline bar". And I also mentioned my 4K monitor because I had heard that it can affect how some things are displayed on-screen.

Any other ideas or suggestions? Never heard of this issue before?

Pez
Hi all.



I have PowerDVD 16, version 16.0.1713.60.



Recently I did a custom desktop system build with Windows 10 Pro. My previous system build was also Windows 10 Pro, it's just that now I have all new hardware (better than my previous system build!!).



Anyway, a weird little thing I noticed, and I don't know if it's due to the new monitor I have with my system.



I have an LG 4K monitor. When I launch PowerDVD, whether in windowed mode or full-screen, like the Subject line of my post says, the "timeline bar"? The bar down the bottom of the player's interface? As a video is progressing, the progress bar moves from left to right?



Well, before I did this custom build, whenever I would point the mouse cursor along the bar (not click on the bar, just hover the mouse pointer), I would see a "time" stamp listed depending where I'd hover the mouse, like 23:56, or, 1:14:48. Now? Nothing.



At the far left end, it shows the time measure that's elapsed; the far right end shows time remaining counting down. But what happened to the time being shown when you hover your mouse along the line/ bar?



The reason I mentioned my monitor is because I heard that Ultra HD 4K monitors can affect how some things (programs, interfaces) are displayed on-screen. Is the type of monitor I have perhaps causing this?



Thanks for any info,

Pez
Hi all.

I have PowerDVD 16, file version # 16.0.36197.6314.

I went to play the Donnie Darko Blu-ray (which is not exactly a "brand new" Blu-ray release), and this message pops up:

"Internet Connection Required. Cyberlink PowerDVD cannot play this media file because some components have not yet been activated via the Internet. Ensure Cyberlink PowerDVD is connected to the Internet and then click [Retry] to try again."

So I try clicking on "Retry", but nothing happens; the message disappears for a moment but then pops right back up. And yes, I am connected to the Internet; and yes, I checked my Windows Firewall, and PowerDVD is not blocked.

Within this message there is also a hyperlink that says, "I don't have an Internet connection right now." For those of you familiar with this, if you click it, a separate window pops up that gives you a link to Copy & then Paste into an Internet connected device; it also gives a many charactered ID to copy into the web page you go to; this will then supposedly generate an Activation Code for you.

I do all of that, but after entering the many charactered ID and clicking the "Get Code" button, a message comes back that says, "This activation service is no longer available. Upgrade to the full version to get playback support and more." And I notice right below this message is a "PowerDVD 15 Ultra" picture. I already have PowerDVD 16, so what the heck is going on?

And like I said, the Donnie Darko Blu-ray is not exactly "new"; heck, I was able to play the movie "Mulholland Drive", and that's a 4K digital transfer.

Any help, anyone? Tips, ideas, suggestions?

Thanks,

Pez
Hi stevek; thanks for your reply.

Yes, I'm aware that there's the trial version; most software products have a "try-it-before-you-buy-it" offer. But, as you put below in your Copy/ Paste, the trial version is not going to have all the features of the full version, all the bells & whistles.

Yes, I noticed the deal going on right now is pretty cheap (PowerDVD Ultra for only $59.95). And my system's specs not only meet but well-exceed the requirements; so that's not my concern.

But like you mentioned: If I were to buy it and it didn't work (failed to play this recently-released Blu-ray disc), is the Cyberlink company good about accepting returns? I'd be getting a downloaded version, not a boxed version.

I remember back in the "old days" - somewhere in the later 1990's (gosh, is that really considered old by now?!?!) - it used to be relatively easy to return software on a CD to a store, things like CD ROM games. But then it started to become a little more difficult with the advent of CD (and DVD) burners, and stores had to become a little more stringent in their return policies.

But I can't recall myself personally "returning" a downloaded piece of software for a "return/ refund". Do you happen to know if that would be a simple enough thing to do with the Cyberlink company?

Thanks for any info,

Pezzy
Hi all.

Just a bit ago, I submitted a helpdesk ticket to tech support. While I'm awaiting a reply, I thought I'd post it here, too, to see what all of you had to say.

Many years ago I had PowerDVD software for playing Blu-ray discs on my computer (probably somewhere around 2010). I've also tried some competitor's software (you may have heard of ArcSoft TotalMedia Theater). However, in recent years, I've moved more towards digital-downloads for watching movies.

But recently, I was given a gift of a Blu-ray, and I happened to install the other software I mentioned (ArcSoft TotalMedia Theater) on my Windows 10-based computer; the Blu-ray disc would not play/ failed. I did notice, however, from ArcSoft's web site, that they have not been keeping up in recent times with updates to their product; seems they've fallen out of competition.

Blu-ray discs (and the companies that produce them) always seem to keep up with the latest technology, encoding, protection, etc. So, the software that plays them needs to keep up, too. Here's what I want to find out:

The latest software for Blu-ray playback is PowerDVD 15. The recent Blu-ray disc I received is a movie that was just recently itself released on the Blu-ray format about a month or so ago (can't remember the exact date, but around October.....November???); the movie is called: "Mulholland Drive".

Since this movie failed to play in a somewhat older version of the ArcSoft TotalMedia Theater software, can any of you say with any certainty if this Blu-ray movie will play in the software program of PowerDVD 15? I ask this because I want to find this out before I make the investment to purchase the software on-line.

Thanks for any helpful input,

Pezzy
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