MKV/ x265/ 3840 x 1600

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Pezzy

Newbie Joined: Dec 31, 2015 11:26 Messages: 29 Offline

Solved by

Apr 10, 2018 21:16

Hi all.

I have an UHD video file in the .mkv container; it's x265, and it's resolution is 3840 x 1600.

It won't play in PowerDVD 17. When attempting to play the video, a message pops up on-screen that says, "Cyberlink PowerDVD does not support the playback of this media format."

Yes it does. Or it should support the playback of it; it has before. I have other mkv files that I successfully play in PowerDVD 17.

In case it was going to be asked what build/ product version I have of PowerDVD 17, when I go to the install directory and right-click on PDVDLP, click on Properties, and then the Details tab, the Product Version is: 17.0.44255.8316

A lot of you are probably familiar with VLC Media Player; I have the latest build of its 64 bit version; this mkv file plays fine in it.

And, I happen to still have the install file of the older PowerDVD 16; I installed it, and this mkv file plays fine in PowerDVD 16.

What's going on with PowerDVD 17? Isn't PowerDVD 17 really geared towards these UHD video files?
Pez

Forum Moderator

Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline

Apr 10, 2018 23:32

Hello,

This is on the strange side, if it plays OK in PowerDVD 16. Can you contact technical support and ask for a FTP link to share the file so CyberLink can test in its labs?

https://membership.cyberlink.com/support/service/technical-support.do

In the meantime, be sure to update your GPU driver just to be sure. Also good to go to the web site and get the latest driver from there.

Cheers,
PowerDVD Moderator Please direct any sales or technical issues to CyberLink's customer support team:

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