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Still need help!!!!
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I have posted a support ticket more than a week ago, but no result from the service team... I'm still really desperate. I promised to deliver the movie to a couple, they wanted to show it to family on a meeting, now i can't keep my promise because of desepearing codecs....... At this moment i hate PD10
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it is possible that activating period of the codec's have expired, but i never received a message from PD10 that i had to activate this. How can i solve this as fast as possible?
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This my DXDIAG.TXT
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i have done dxdiag /64bit than it give error on Directshow . Dxdiag crashes on check on Directshow
What should i do?
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Hi Dafydd,
When i do DXDIAG in 64-bit windows returns error this is not possible, than windows goes searching for solutions but then nothing.
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Hello Dafydd,
I have purchased it on 2011-12-04
I have been able to make movies with PD10 suddenly it is no more possible to import audio or video files. Keeps saying i need codecfilters.
I have the latest patch installed
Work with windows 7 64bit
My movie was almost finished, but now i'm desperate on how to solve the problem. 
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This is the screen image. Wathever format i insert, i get this error. I allready tried to uninstall en install PD10 but nothing works.... GRRRRR
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Nothing works. I can play the audio- and videofiles in other programs but not in PD10
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Yes i have Quicktime player installed
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Hello James1,
I installed the codecs from K-lite but did din't solved my problem. PD10 keeps saying it is missing codecfilters to play. I'm desperate now.
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For each filetype i try to import in Powerdirector 10, MP4, MP3 etc i get an error in Powerdirector that it is missing some codecfilters.... What can i do, urgent support needed.
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Why doesn't Powerdirector 10 doesn't play MP4 format? How can i solve this?
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I have been working on a movie project for a while, made some back-upfiles during the process. The movie was almost finished and everything went smooth.
A few days ago i tried to work on the movie again, opened it, and while loading it says it's missing de correct codec's to play the sound. ?????
What can i do? How can i check all codec's needed to work with Powerdirector 10 are installed? Can i install new codecs?
Needed help very urgent! This is a weddingmovie for a friend of mine and i promised to finish the movie this weekend....
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Hello Tony,
Thanks for fast support.
I have installed the Quicktime 7. Now the start-up of Powerdirector goes 1 step further. Now Powerdirector doesn't stop while the splashscreen of lady with cam is shown.
Now Powerdirector stops working while loading SampleClips\Ginko.jpg then it give same error.
"Powerdirector doesn't work anymore"
Any ideas?
I have installed PDR 8 as administrator and allready made clean uninstall and again new install.
Thanks in advance
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When i try to start Powerdirector 8, the splash window with the lady and camera starts, a blue circle is turning and then after a few seconds i get the errorwindow
"PowerDirector werkt niet meer" "Er wordt naar een oplossing gezocht"
In English
"PowerDirector doesn't work anymore"
Then I can't do anything.
Powerdirector has allways worked on my computer.
Who can help me! Thanks
 
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Quote:
Hi Dodrain,
Just to clarify the download method, the program is provided in 2 parts, each part is a separate download, downloading PDR8 program, does NOT automatically download the Contents Pack.
The confirmation email you received from Digital River would have provided links to both parts, this would have been provided as two separate links, or one link that when accessed, provides the 2 files for download.
As advised above in previous posts, if you have difficulty with the download, contact Technical Support.
Robert
Dear Robert,
In my mail there was only one download link
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To all off you above,
The content install program is missing. Must be some error with the downloading I don't know.
The installationprocess never says you need two files. Maybe something those software engineers can think off for the next release.
So what can I do next to solve this problem?
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Quote:
Just a thought, is it possible that you are not installing the PD8 content pack part of the installation? Remember, PD8 has two seperate parts to the installation and both need to be installed. Some of the issues in your initial post almost point to that.
Jeff
I only received one installation file after i purchased PD 8. And during the installation of PD 8 i'm being asked if Smartsound needs to be installed.
I never heard of the existance of a second file to be installed.
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Dodrain wrote:
1. After installing PD 8, the free Magic Music tunes weren't in bold, so i had not the free Magic Music tunes as promised on the website of Cyberlink.
Dafydd Bevan wrote
Correct, some are bold and others are not. There is a small selection of SmartSound files to chose from and has been the case for some time.
My reply
Maybe I expressed myself wrong, but i meant that NONE of the Magic Music tunes were bold. So i could not use ANY of them. That is why i thought the installationfile i received from Cyberlink was not complete. So I wanted to install a new file to test if this could solve my problem concerning the missing Magic Music tunes.
What I did allready now:
I used the standard uninstall method of Windows Vista via the configuration screen - Remove ad programs.
I have installed the installation file, that i had kept on my computer when i purchased PD 8, again. But with the same result no bold Magic Music tunes. So i think there is a problem with the installation file. Corrupt? Thats why i wanted to download a new one. During the installation the program asks me if i want to install the Smartsound wich i agree, but wit no result.
I thank you for the effort you make to help me sort out these problem. But the installation procedure should be made much easier. I have used older versions of PD and never had these problems installing the software. All went wrong after upgrading to PD 8 and the problems with Smartsound. In PD 7 using Smartsound was made much easier.
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1. After installing PD 8, the free Magic Music tunes weren't in bold, so i had not the free Magic Music tunes as promised on the website of Cyberlink.
2. To be able to make movies with PD 8, i had to purchase Magic Music Tunes, because none of them were free.
3. All Magic Tunes that i purchased are on my hard disk, PD doesn't find then when PD is run.
4. Each time i restart the program, the Magid Music Tunes i had purchased where gone in PD8. Needed to reinstall or purchase them again and insert them again in the movies i was working on. This is verry annoying. The reinstall function of PD doesn't allways work, the ST-number of the Magic Music is not allways found in the database PD contacts, so i needed to purchase them again. This is really expensive.
5. I asked support at Cyberlink and this forum, from Cyberlink there was no response. In this forum i got the advice to do a reinstall of the program.
6. So, followed the advice and uninstall the program, then tried to reinstall the program via the link that came with the order confirmation.
7. I have saved the software and data i have purchased from the web, so I manage my software. But when i want to redownload the software, to be sure to have a bugfree version, this isn't possible then i get error 403 on the server where i want to download the software.
8. I'm not a IT specialist, so when i buy a program, I like it that it works out of the box, and not to wonder about difficult steps I need to make to make the program work. Without all kind of actions Magic Music doesn't work as it should. So you need to be a sofware engineer to make PD work completly as it should.
But still i don't have any solution on how i can install the latest PD 8 version that i have purchased.
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