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Hi Dafydd,
Have you heard anything on the "ebug" reference #276 from R & D yet that you posted in reply to SPICERPRO ?
CL customer support responded to my issue with set aspect ratio hanging the program just yesterday and told me to install the 1012 patch, which I did more than 2 weeks ago. I followed forum advice to a "T" about installation. Set aspect ratio still hangs the program up in it's entirety. Their paid phone support does not work...hangs up after accepting the code. I'm really at wits end here.
Thanks for your time.
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A sincere thanks to all of you who took the time to respond.
Last night I ended up uninstalling PD10 ultra; used ccleaner free version registry cleaner and the ccleaner versions specifically for this listed on the forum by Dafydd; followed by a cold boot.
I reinstalled PD9 Ultra64. Set aspect ratio works for me in this version, although, inside the program, the arrow (upgrades) shows nothing. I activated the program w/ key, then cold boot.
I then installed the upgrade from PD9 Ultra64 to PD10 Ultra and activated the program using the key...another cold boot.
I then installed the 1012 patch to the already activated PD10 ultra upgrade- then cold boot.
I open PD10, drag the video w/ clouds into the timeline; right click, then set aspect ratio... Same thing... It stops the program dead in it's tracks and I have to use task manager to kill it. More wasted time.
I followed the same steps yet again this morning to make sure I had done everything to a "T." Same thing happens.
Could this be an issue w/ the downloaded upgrade from PD9 Ultra64 to PD10 Ultra vs. the full PD10 Ultra full program.
To those still having this aspect ratio issue, did you also use the PD9 ultra64 to PD10 Ultra downloaded upgrade? ...or the full PD10 Ultra program ?
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Thanks - but I am unable to register the program, because it says that I'm not connected to the internet.
I have disabled literally everything I can think of that would interfere w/ that communication... and done everything suggested on the forum.
I've now wasted 4 days on this - when I cannot produce, I don't get paid and we don't eat. I'm a single mom w/ 2 disabled children. Not a funny situation to me.
I even have premium phone support...which hangs up on me every time, after it confirms and accepts my TSID #. Really CL??? Can't wait to hear the excuse for that...10 calls - different times of the day, different days, all within their call hours for my time zone ? Lovely
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Hi Dafydd,
I have the exact same issue as SPICERPRO. Also mine was a download upgrade from PD9 ultra64 to PD10 Ultra 64. My program won't register - says I don't have an internet connection (clearly I do.) I've disabled windows defender real-time and avast real-time. Still can't register the program. PD10 shows I'm running version 1012 when I click on PD inside the program. So frustrating!
Found another (PatC) on the forum with the same issue as well.
Do you have any new info on this...it's killing me.
I got a free upgrade from PD9 Ultra64 because I purchased it 3 days prior to the release of PD10. I cannot uninstall and reinstall because I have the upgrade from PD9 ultra64 which gets wiped out when the upgrade is installed. Any help would be deeply appreciated.
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Thanks PatC ... Nice to know I'm not the only one. Unfortunately, I use this feature a lot, so I need a fix for it.
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I have read the thread in it's entirety several times. I am currently experiencing the very same issues SPICERPRO detailed in that particular thread.
I was hoping for some new info/response on this issue. It wastes an incredible amount of time for me.
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Hi,
Use of the Set Aspect Ratio crashes my program every time. Details are below... Why does it list my App Version as 1005 ? Shouldn't it list is as 1012 (since the patch is installed and inside powerdirector is says my version is 1012)... or is this normal because it was the original version installed?
Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangB1
Application Name: PDR10.exe
Application Version: 10.0.0.1005
Application Timestamp: 4e8c23d3
Hang Signature: 80d7
Hang Type: 2048
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 80d72410e37c4974c4bd7820a9f81450
Additional Hang Signature 2: 3e13
Additional Hang Signature 3: 3e13d26f429e5df124fe35e1e45cbe8b
Additional Hang Signature 4: 80d7
Additional Hang Signature 5: 80d72410e37c4974c4bd7820a9f81450
Additional Hang Signature 6: 3e13
Additional Hang Signature 7: 3e13d26f429e5df124fe35e1e45cbe8b
I really need to get this issue fixed !!! It's wasting incredible amounts of time for me every day ~
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Thanks Barry... I did update the video card driver yesterday, but did it after I did the dxdiag thing. I now have the 285.62 driver from the Nvidia site.
Will try w/o hardware acceleration.
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I have tried locking the track; effects on vid only. Still has lag time/frozen frames wherever I've applied an effect, etc. I am on my way to check out the tutorial on youtube...Thanks!
I also thought it could be a graphics card and/or driver issue. My card is compatible according to the info I read on the forum from the editors. My driver was not outdated according to Dell, but I installed the latest driver for my card from Nvidia. It worked better ... at first. Currently my PD9 Ultra64 is stuck/frozen on the screen. I can pull up PD 10 trial but cannot import any files/folders into it.
All video clips of the singer are .mov files...filmed w/ a Sony Everio HDD 30GB HD Video Camera filmed in 16:9 HD. I was playing w/ PD9 settings in front of the singer. If I tell the program the clips are in 4:3 and tick use CLVP (or whatever that is) to stretch it to 16:9 [the vid will be in 16:9] ... he thinks he looks thinner and nicer (he does)... He doesn't want me to change it. Could that cause this issue? If so, he'll have to re-film and suck in his cheeks LOL
Thanks !
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Hi - I'm new to PD9 Ultra64 and PD10 (trial version)
I'm trying to sync up video clips of a singer/songwriter w/ a mastered audio track. Each time I add an effect, it either lags, freezes, or fast forwards the beginning of the particular clip it's added to...making syncing up w/ master track nearly impossible (singers lips don't match audio - if I ad any effect whatsoever) Even the transitions are not smooth and do not look professional, both in the viewer prior to rendering and after rendering. Any suggestions would be truly appreciated.
Also how do make customer support understand I purchased a PD9 Ultra64 download on October 7, 2011 (three days prior to the release of PD10 Ultra)...beyond just telling them exactly that (which I did.) The support folks said I wasn't eligible for a free upgrade? I provided all online purchase receipts/emails, etc. Perhaps they confused 10-7-2011 (as written in the USA) with 7-10-2011 (used elsewhere) ... so apparently they never even looked at any documentation or read past the first line. ???
Nonetheless, I have the same exact issue w/ both versions...can't ad effects without lag, freeze, or initial fast forward to the clip the effect is added to, and the transitions are somewhat jerky-looking. Also had this issue w/ PD9 Ultra64 prior to installing PD10 trial.
I have AVS video editor and Adobe CS5 Master Suite w/Premier Pro [which hates me and attempted to kill me by creating stabbing migraines in my newbie video-editing brain] installed on my laptop as well - but I'm not using those and they don't appear to be running in the task manager.
Jules
PD9 Ultra64; 9.0.0.3305; SR: VDE110624-03 and... PD10-trial; 10.0.0.1005; SR VDE110914-01
Windows 7/64 bit/8MB RAM
Source Videos: .mov, .flv, .avi, .m2ts
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