Hi All

Just received an update from CL:

Thank you for writing back.

I really apologize for the inconvinience caused to you and we have already reported this issue to the development team and they are working on it and soon it will be fixed.

You may try to revert back to previous build by removing current build from Control Panel then re-install PowerDirector 12 at current stage if you'd like to. We will try our best to fix this issue asap."

Please feel free to contact us back for any further clarification or for any assistance related to CyberLink Products. Use the below mentioned link to get back to us for your further queries:

Thanks and Regards,

Sorokhaibam
CyberLink Technical Support



Here's hoping

Yay! Happing editing

Best Regards

Neil
CubbyHouseFilms
My Youtube Channel
My Vimeo Channel
PD3.5, 5, 6 & 7. Computer: Dell Dimension 5150, Intel Pen. 2.80 GHz, 2GB RAM, NVIDIA GeForce 8600GT 256MB, Windows XP Pro!!
PD8 Ultra v3022. Computer: Dell Studio 1747, Intel, i7 Q740 1.73 GHz, 8GB RAM, ATI Mob. Radeon HD 560v 1GB, Windows 7 Ult. 64
PD10 Ultra v2023. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD12 Ultra v2930. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD13 Ultim v3516. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD16 Live v2101 Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 16GB RAM, ATI Mob.Radeon HD 6770 2GB, Windows 7 Pre. 64
Director Suite 6: PowerDirector 16 Live, PhotoDirector 9, ColorDirector 6, AudioDirector 8

Cameras: Sony(s) HXR-NX5P, HXR-NX70P, NEX-VG10E, a6300 4k, HDR TG5E, GoPro 4 Black, Canon 6D DSLR

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Wow ! That's one unprofessional support response. No wonder there are so many problems with PD12. Win 10, i7

Quote: Hi everyone,
I have a possible fix (very temporary) that needs testing. I have sent a few emails out (to those I have in this thread) asking them to test and report back.
If you want to test on your system you'll need to have 2209 installed (again). Contact me via PM.
Dafydd
Forum Moderator

I personally haven't had any issue with 2209, for now with what I've tested so far. But that could change.

So, can you tell us what are the circumstances that trigger the problem or, said differently, how does the temporary patch resolve the issue, what's been fixed ? I7-4770, 3.40Ghz, 16GB RAM, Asus Z87-Plus Z87chipset, Sapphire ATI Radeon HD7850 PCI Express-16 3.0 2GB, Samsung EVO 840 SSD 1TB

I didn't see any noticeable delays in 2209 when I just made a 5 minute 1080/60p video with 6 .mts clips and a dozen transitions, but I did see about a 30 second load time for a 1 hour 1080/30p project. The progress went smoothly thru about 67% (opening up clips in the library), then it took another 20 seconds to get to 100% - which I think it said it was updating the timeline.

Also, there was no delay going from Edit to Produce in the new/short project, but about 30 seconds went by before the older/longer mode brought up the Produce screen.

YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

Quote: Hi everyone,
I have a possible fix (very temporary) that needs testing. I have sent a few emails out (to those I have in this thread) asking them to test and report back.
If you want to test on your system you'll need to have 2209 installed (again). Contact me via PM.
Dafydd
Forum Moderator

Neil,
Have you not received the "fix" for the 2209 issue I sent you (via email) to test? From the reports I've received back so far, it works.
Dafydd

Hi, Dafydd,

Running PD12 under W 8.1, and having the same issue with 2209, could you send me this fix to test? Jean-Paul

i7-4770K 3.50 GHz, Nvidia GTX 960 2 Go, SSD 500 Go, RAM 32 Go
Win 10 64 bits, DirectorSuite 365

After spending three hours this past weekend installing/re-installing, power director is once again locking up on me. Emailed cyberlink support again. May be time to look at other products.

Quote: Hi, Dafydd,

Running PD12 under W 8.1, and having the same issue with 2209, could you send me this fix to test?

Sent to Jean-Paul.
Dafydd

Fix resent to CubbyHouseFilms.
Dafydd

Quote: After spending three hours this past weekend installing/re-installing, power director is once locking up on me. Emailed cyberlink support again. May be time to look at other products.

Hi flatwaters,
I think you should try out the temp fix and see if that resolves your issue. A corrective patch will be released soon.
Dafydd

I tried the fix and it works fine.

Eugene 73s, WA6JZN ex DL9GC
CYBERLINK PLEASE ADD UHD BLU RAY BURNING SOFTWARE
PD14,
Win10,64bit.CPU i7 6700,16GB ,C= 480 GB SSD ,GPU GTX1060 6GB 1 fan. Plus 3 int, 4 ext HDD's for video etc.LG WH16NS40 reads UHD.
4K 24" ViewSonic monitor.Camera Sony FDR-A

Hi, Dafydd,

I tested the fix. It'works fine.

Tested on PD12 2209 on a Windows 8.1 system. Jean-Paul

i7-4770K 3.50 GHz, Nvidia GTX 960 2 Go, SSD 500 Go, RAM 32 Go
Win 10 64 bits, DirectorSuite 365

Quote: I tried the fix and it works fine.

Eugene

Quote: Hi, Dafydd,

I tested the fix. It'works fine.

Tested on PD12 2209 on a Windows 8.1 system.

Thanks for the reports Eugene and Jean-Paul, good to know it works successfully for you both. There will be a "correction" patch out soon.
Dafydd

The fix definitely worked for me as well!

I can also confirm that my current short project used LPCM audio and had none of the symptoms, and the longer project that experienced the delays was recorded with Dolby Digital.

I then followed the instructions and replaced the x64 dll file, and the longer project loaded in 1 second and instantly responded when I clicked Produce. Problem solved :


YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

There will be a "correction" patch out soon.
Dafydd

Hi Dafydd

Do you have to delete the temporary fix before you install the soon-to-be released corrective patch? Happing editing

Best Regards

Neil
CubbyHouseFilms
My Youtube Channel
My Vimeo Channel
PD3.5, 5, 6 & 7. Computer: Dell Dimension 5150, Intel Pen. 2.80 GHz, 2GB RAM, NVIDIA GeForce 8600GT 256MB, Windows XP Pro!!
PD8 Ultra v3022. Computer: Dell Studio 1747, Intel, i7 Q740 1.73 GHz, 8GB RAM, ATI Mob. Radeon HD 560v 1GB, Windows 7 Ult. 64
PD10 Ultra v2023. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD12 Ultra v2930. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD13 Ultim v3516. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD16 Live v2101 Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 16GB RAM, ATI Mob.Radeon HD 6770 2GB, Windows 7 Pre. 64
Director Suite 6: PowerDirector 16 Live, PhotoDirector 9, ColorDirector 6, AudioDirector 8

Cameras: Sony(s) HXR-NX5P, HXR-NX70P, NEX-VG10E, a6300 4k, HDR TG5E, GoPro 4 Black, Canon 6D DSLR

Visit PDtoots. PowerDirector Tutorials, tips, free resources & more. Subscribe!
Full linked Tutorial Catalog - PDtoots happily supports fellow PowerDirector users!

When will the new patch be released?

Quote:

There will be a "correction" patch out soon.
Dafydd

Hi Dafydd
Do you have to delete the temporary fix before you install the soon-to-be released corrective patch?

Hi Neil,
When CyberLink issues/releases an executable patch and you install it, any files that should be replaced, over written etc will be done. The fix I've provided replaces a specific driver causing the issue and forms part of the PDR12 program structure. A CyberLink update patch can replace it and any file similarly named.

Quote: When will the new patch be released?

Hi jrburke99,
When CyberLink have completed the testing etc - I don't have a date.

Dafydd

Quote: The fix definitely worked for me as well!

I can also confirm that my current short project used LPCM audio and had none of the symptoms, and the longer project that experienced the delays was recorded with Dolby Digital.

I then followed the instructions and replaced the x64 dll file, and the longer project loaded in 1 second and instantly responded when I clicked Produce. Problem solved :

Hi optodata,
Thank you for the feedback, really good information and confirms what's causing the problem.
Excellent.
Dafydd

Late to the party but the patch has resolved the issue. PD 64 Bit-Win10 64 Bit-32GB RAM-80TB HDD
Sony FX6 - 500Mbps 4k/50p AVC-I HLG
Canon XF400 - 150Mbps 4k/50p AVC
GoPro Hero6 Black
Pana HS700-28Mbps 1080/50p AVC (High@L4.2)
Canon HV20-HDV 25Mbps 16:9 1440x1080/25p MPEG

Hi everyone,

Dafydd's workaround has resolved the issues.

Thanks Dafydd!

Andrew Alienware Aurora ALX R4 - Intel i7-4820 4.2 GHz - 32GB DDR3 RAM - Crucial 512GB SSD - 1TB Seagate HDD - 3TB WD Green HDD - 4TB WD Green HDD - MSI NVIDIA GTX 1070 8GB

Sony HDR-PJ810 and HDR-PJ530

Hi Dafydd

Are you able to send me the 'fix', have not tried the 2209 patch yet because of the feedback on the forum but have Windows 8.1 and I understand the patch is designed to integrate PD12 better with 8.1?

Thanks

Ed Director Suite 365
AMD FX-8320 3.50 GHz Eight-Core
Samsung SSD 850 EVO 250gb (OS)
Seagate 2TB SATA-III Hybrid 7200RPM Hard Drive (Data)
Toshiba 4TB SATA-III Hard drive (Archive)
24GB Memory
Nvidia GeForce GTX 650 2gb
Microsoft® Windows 10 (64-bit)