fixed it!

Quote fixed it!

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I went to make my movie in PD18. All the audio is gone. I have loaded the latest updates for PD. I have updated my NVIDIA . I have tried all the suggestions from the boards. Cannot get the ausio back. I know there is audio. When I use windows media player to open my video clips the sound is there. When I open the same clips in a new project the sound is gone.

Have any suggestions.

Thanks

Ginny

Your use of the WMP leads one to suspect that you are using Windows 7 as your operating system. The clips probably have ac-3 or Dolby Digital audio. Suggestion would be for you to upgrade to Windows 10 or to buy a new computer.

If that is not the problem then use Mediainfo(freeware) to get the video and audio information and attach the text result on your next reply.

Quote Your use of the WMP leads one to suspect that you are using Windows 7 as your operating system. The clips probably have ac-3 or Dolby Digital audio. Suggestion would be for you to upgrade to Windows 10 or to buy a new computer.

If that is not the problem then use Mediainfo(freeware) to get the video and audio information and attach the text result on your next reply.

Thank you. I use windows 10. My computer is 3 years old. When I bought it I had the best products built into it just for video editing. On the boards, I saw a hotfix for this problem. When I clicked on the link it went nowhere. Have you hesars of such a hotfix?

I have no idea what you are telling me to do. where can i find the mediainfo(freeware)?

You replied inside my quotes causing a word formatting problem on this post. Your response need to be outside my quotes.
[Formatting now corrected - PDM]

The Hotfix is in CLAud_Exy.zip linked in step 4 of this sticky post along with the instructions: https://forum.cyberlink.com/forum/posts/list/84991.page .

MediaInfo is available free online here: https://mediaarea.net/MediaInfoOnline . Upload your short problem clip and then download the Mediainfo report to attach here on your next reply. The app. can also be downloaded from the Microsoft store here: https://www.microsoft.com/en-us/p/mediainfo/9nk81654hhv5?activetab=pivot:overviewtab .