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Hi billss,
The customer support replied your questions and asked to provide specific information if you are still facing the same concern.
Have you checked your mail inbox? Spam folder?
Cheers,
Hicham
Thanks Hicham,
indeed they replayed though I'm not sure if it was a computer generated answer.
So basically they sent me a username and a password to input in a login page in order to have the download link, which is "stupid" since they could simply send me a direct link.
Not surprised, I was not able to login in addition the download link will expire soon.
So I sent another request and guess what, the replay was totally unrelated!
And they call it customer support? Imagine if I paid for their product and I needed support and being diverted and misled by some dudes from a developing country who just copy & paste scripts?
PS: I already deleted all e-mails as this has been a so confusing and time wasting experience.
This message was edited 1 time. Last update was at Jan 10. 2018 16:11