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michael57 [Avatar]
Newbie Private Message Joined: Oct 01, 2017 07:56 Messages: 1 Offline
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Is there a download link for Youcam 5? Thank you.
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Hicham_B [Avatar]
Senior Contributor Private Message Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
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Hi michael57,

Please contact the customer support for this concern.

Greetings
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
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billss [Avatar]
Newbie Private Message Joined: Jan 03, 2018 07:02 Messages: 9 Offline
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Quote Hi michael57,

Please contact the customer support for this concern.

Greetings
Hicham


Hi Hicham,

I have the same problem, I requested the download link but Cyberlink only sent me the serial key not the download link, plus some promotions.
I'll ask support to the links you provided (I hope they replay) but in the mean time if you could give more information like a private download link (I can show you the serial key), that would be great.
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stevek
Senior Contributor Private Message Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4621 Offline
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Did you try here? .
.
BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.
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billss [Avatar]
Newbie Private Message Joined: Jan 03, 2018 07:02 Messages: 9 Offline
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The link directs to the mobiles apps page and even going to the free PC software page there is only the YouCam 7 Essential available which is not what I'm after as it's over bloated with trial software I won't ever use.
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billss [Avatar]
Newbie Private Message Joined: Jan 03, 2018 07:02 Messages: 9 Offline
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Cyberlink was quick to send me even more "unwanted" advertising but regarding my enquire still no replay.
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stevek
Senior Contributor Private Message Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4621 Offline
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Quote Cyberlink was quick to send me even more "unwanted" advertising but regarding my enquire still no replay.


Other suggestions:
1) Look at the original sales receipt for a link.
2) Look in your e-mail spam folder for the reply.
3) Go to the web site where you asked the question and see if there is a reply there.

Send a private message to Cyberlink-Hicham and give him the information he requested. .
.
BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.
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billss [Avatar]
Newbie Private Message Joined: Jan 03, 2018 07:02 Messages: 9 Offline
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Quote
Other suggestions:
1) Look at the original sales receipt for a link.
2) Look in your e-mail spam folder for the reply.
3) Go to the web site where you asked the question and see if there is a reply there.
They sent me an e-mail where there is the activation code but not the download link.
Send a private message to Cyberlink-Hicham and give him the information he requested.

What information did Hicham request?
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stevek
Senior Contributor Private Message Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4621 Offline
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I thought that he requested some information but that may have been in another thread.

At a minimum, send order number, copy of e-mail you got from Cyberlink, acknowledgement of your requests to Cyberlink Sales, etc.

Did you look at the other two locations (spam and on-line) to see if your request was addressed? .
.
BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.
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billss [Avatar]
Newbie Private Message Joined: Jan 03, 2018 07:02 Messages: 9 Offline
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Quote At a minimum, send order number, copy of e-mail you got from Cyberlink, acknowledgement of your requests to Cyberlink Sales, etc.
Did you look at the other two locations (spam and on-line) to see if your request was addressed?

As I said I followed their instructions "step by step" plus I sent them an e-mail.
I'll wait a couple of days and if they ignore me, then it'll be time to look for warez.
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stevek
Senior Contributor Private Message Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4621 Offline
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Quote
Quote At a minimum, send order number, copy of e-mail you got from Cyberlink, acknowledgement of your requests to Cyberlink Sales, etc.
Did you look at the other two locations (spam and on-line) to see if your request was addressed?

As I said I followed their instructions "step by step" plus I sent them an e-mail.
I'll wait a couple of days and if they ignore me, then it'll be time to look for warez.


Did you get Hicham involved? He is the only Cyberlink employee that frequents these user forums. Since the resat of us are just software users, we can't help. You are welcome to complain but don't expect much help for the users.

e-mail? Go here to see if you get any helpful information, .
.
BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.
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Hicham_B [Avatar]
Senior Contributor Private Message Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
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Hi all,

Can you post your ticket numbers? Download links are handled by the support team.

Cheers,
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
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billss [Avatar]
Newbie Private Message Joined: Jan 03, 2018 07:02 Messages: 9 Offline
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Quote Hi all,

Can you post your ticket numbers? Download links are handled by the support team.

Cheers,
Hicham

The only ID I got is from the automated replay (QuestionID = CS001839815)
Maybe I'm being either too fussy or my expectations are too high but being a long term online buyer also a traveller I've had a top quality experience by ordering stuff from within (and from outside) Thailand and China.
Their web shops always have more than 1 (on Taobao even 4-5 or more) representatives who replay "in real time" to any enquires so should we learn something from them or is this just an exception?

This message was edited 1 time. Last update was at Jan 04. 2018 18:39

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billss [Avatar]
Newbie Private Message Joined: Jan 03, 2018 07:02 Messages: 9 Offline
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<p class="x_e12">Thank you for contacting CyberLink Online Support.
<p class="x_e12">We are handling your question and will reply to you shortly.
<p class="x_e12">
<p class="x_e12">I see what is Cyberlink support, it must be handled by phone marketing guys from a developing country whose only income is by selling NOT supplying service.
<p class="x_e12">
<p class="x_e12">Youcam 7 full warez is the way to go, thanks for support Cyberlink.
<p class="x_e12">
<p class="x_e12">And even the forum doesn't work well no to mention it's slow!

This message was edited 1 time. Last update was at Jan 07. 2018 21:38

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Hicham_B [Avatar]
Senior Contributor Private Message Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
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Hi billss,

The customer support replied your questions and asked to provide specific information if you are still facing the same concern.
Have you checked your mail inbox? Spam folder?

Cheers,
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
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billss [Avatar]
Newbie Private Message Joined: Jan 03, 2018 07:02 Messages: 9 Offline
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Quote Hi billss,

The customer support replied your questions and asked to provide specific information if you are still facing the same concern.
Have you checked your mail inbox? Spam folder?

Cheers,
Hicham


Thanks Hicham,

indeed they replayed though I'm not sure if it was a computer generated answer.
So basically they sent me a username and a password to input in a login page in order to have the download link, which is "stupid" since they could simply send me a direct link.
Not surprised, I was not able to login in addition the download link will expire soon.
So I sent another request and guess what, the replay was totally unrelated!

And they call it customer support? Imagine if I paid for their product and I needed support and being diverted and misled by some dudes from a developing country who just copy & paste scripts?

PS: I already deleted all e-mails as this has been a so confusing and time wasting experience.

This message was edited 1 time. Last update was at Oct 10. 2015 13:17

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Hicham_B [Avatar]
Senior Contributor Private Message Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
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Hi billss,

The licensed digital copy installer is not and should not be publicly distributable, but only offer to licensed users, thus the download link is secured by an expirable account and password, but not a direct link.
If you cannot download the program in time and the password expired, you can contact support again. The support team will help you further.

Cheers,
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
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billss [Avatar]
Newbie Private Message Joined: Jan 03, 2018 07:02 Messages: 9 Offline
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Quote The support team will help you further.

I contact them they send me a milseading script, I contact them they send me a misleading script, I contact them they send me a misleading script.
Are you guys humans with some brain or am I talking to computers?
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stevek
Senior Contributor Private Message Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4621 Offline
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Just for "yuks", what did they send you that was : "send me a misleading script"

Please don't attack the posters who are trying to help. If you have something to say to the Administrator, address him/her. .
.
BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.
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