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Hi!
I'v noticed an odd problem with PowerDVD 9.
When I try to watch my DVD's by starting PowerDVD 9
* the program sometimes just crashes
* doesn't play at all
* doesn't play menus
or
* plays the DVD but the picture is like watching a corrupted AVI or sort
* ...over half green! and only 1/10th of a screen shows the picture.
When I start the Windows Media Center and from there choose PowerDVD 9 to watch DVD's = they work a-OK or they work OK with Media Player, but not if I start PowerDVD 9 and then press play.
Didn't have this issue on PowerDVD 7.3...
System information:
- Microsoft Windows Vista Ultimate x64 with SP2 and all other updates
- Newest DirectX (have run the websetup to upgrade all components)
- Latest NVIDIA drivers
Anyone else having this problem and maybe know what is going on?
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Seems like everything is getting back in order.
Got an e-mail with a serial + download link + an order cancelation notice.
Few things still odd but I think CyberLink people can manage to get everything in order.
Mostly thanks to Dafydd. Sent an e-mail to CyberLink and waiting for final reply to solve everything left.
I love cyberlink products myself. Got Pinnacles products and others, but only using / buying new CyberLink products since they are easy to use and get the job done...
Only thing I can think of being wrong, is the support. Or the lack of it without contacts.
Currently having:
PowerDVD
PowerProducer
PowerDirector
PowerCinema
Power2Go
MediaShow
LabelPrint
InstantBurn
Most likely going to get more.
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Now I can see that there are 2 different instances of purchase. One that I have a receipt for (showing as Order Submited) and second that I don't know what it is (showing payment pending)...
So some weird stuff has happened on the ordering server.
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I'v had the same kind of problems. I'v reinstalled my computer / uninstalled few other software that I thought could cause problems - everything worked OK after that, even after the newest upgrade.
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Hi!
I just bought an upgrade to my older PowerDVD version.
The version I'm using is a 7.3.
I got to the point where the site should'uv given me a new Serial Number
and a download link + send the information to me via e-mail, but this is the point where everything stopped.
I didn't get a new serial number
I didn't get the download link
I didn't get any e-mails from CyberLink with any information
I only got an e-mail from PayPal that the money has been transfered succesfully.
I tried searching for information regarding the situation and got another dead end.
Information says to go to member site and then from Customer Support click on the Check Order Status -- Gets me to a page cannot be displyaed typed of error.
When I check from Support Tickets -> My Order History I can see the information of my order. Payment is completed YEY, but No serial or anything.
Looks like the company likes money and MAYBE they like the customers too (btw. I like money too)
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Product Name: Upgrade to PowerDVD 9 Ultra from 7/8 Ultra (Download)
Quality: 1
Sales Amount:: 49.634003 USD
Delivery Type:
Serial Number: 0
Payment Status: complete
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