PowerDVD 7/8 Ultra upgrade to PowerDVD 9 Ultra

neo-x

Newbie Location: Finland Joined: Sep 27, 2009 11:48 Messages: 9 Offline

Solved by

Sep 27, 2009 12:13

Hi!

I just bought an upgrade to my older PowerDVD version.
The version I'm using is a 7.3.

I got to the point where the site should'uv given me a new Serial Number
and a download link + send the information to me via e-mail, but this is the point where everything stopped.

I didn't get a new serial number
I didn't get the download link
I didn't get any e-mails from CyberLink with any information

I only got an e-mail from PayPal that the money has been transfered succesfully.

I tried searching for information regarding the situation and got another dead end.

Information says to go to member site and then from Customer Support click on the Check Order Status -- Gets me to a page cannot be displyaed typed of error.

When I check from Support Tickets -> My Order History I can see the information of my order. Payment is completed YEY, but No serial or anything.

Looks like the company likes money and MAYBE they like the customers too (btw. I like money too)

---
Product Name: Upgrade to PowerDVD 9 Ultra from 7/8 Ultra (Download)
Quality: 1
Sales Amount:: 49.634003 USD
Delivery Type:
Serial Number: 0
Payment Status: complete
---

This message was edited 2 times. Last update was at Sep 27. 2009 12:38

MB: ASUS P5E Deluxe
CPU: E8500
GPU: 280GTX OCX
RAM: 4 GB DDR2
DVD: LG GGC-H20L DVD/HD-DVD/BD drive
PROJECTOR: Hitachi PJ-TX 300 (720p)
SCREEN: 101" HomeScreen Deluxe
OS: Microsoft Windows Vista Ultimate x64 SP2
HDD: 4 x WDC 500 GB RAID 10 (0+1)

neo-x

Newbie Location: Finland Joined: Sep 27, 2009 11:48 Messages: 9 Offline

Sep 27, 2009 15:11

Now I can see that there are 2 different instances of purchase. One that I have a receipt for (showing as Order Submited) and second that I don't know what it is (showing payment pending)...

So some weird stuff has happened on the ordering server. MB: ASUS P5E Deluxe
CPU: E8500
GPU: 280GTX OCX
RAM: 4 GB DDR2
DVD: LG GGC-H20L DVD/HD-DVD/BD drive
PROJECTOR: Hitachi PJ-TX 300 (720p)
SCREEN: 101" HomeScreen Deluxe
OS: Microsoft Windows Vista Ultimate x64 SP2
HDD: 4 x WDC 500 GB RAID 10 (0+1)

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Sep 28, 2009 05:33

Post, PM and situation referred to Customer Support at CyberLink.

Dafydd
[Moderator]

neo-x

Newbie Location: Finland Joined: Sep 27, 2009 11:48 Messages: 9 Offline

Sep 28, 2009 11:11

Seems like everything is getting back in order.

Got an e-mail with a serial + download link + an order cancelation notice.
Few things still odd but I think CyberLink people can manage to get everything in order.

Mostly thanks to Dafydd. Sent an e-mail to CyberLink and waiting for final reply to solve everything left.

I love cyberlink products myself. Got Pinnacles products and others, but only using / buying new CyberLink products since they are easy to use and get the job done...

Only thing I can think of being wrong, is the support. Or the lack of it without contacts.

Currently having:

PowerDVD
PowerProducer
PowerDirector
PowerCinema
Power2Go
MediaShow
LabelPrint
InstantBurn

Most likely going to get more.

This message was edited 2 times. Last update was at Sep 28. 2009 11:20

MB: ASUS P5E Deluxe
CPU: E8500
GPU: 280GTX OCX
RAM: 4 GB DDR2
DVD: LG GGC-H20L DVD/HD-DVD/BD drive
PROJECTOR: Hitachi PJ-TX 300 (720p)
SCREEN: 101" HomeScreen Deluxe
OS: Microsoft Windows Vista Ultimate x64 SP2
HDD: 4 x WDC 500 GB RAID 10 (0+1)