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If a program vender can not keep up with the tech. times then they shale be disregarded as old and obsolete, Why wait when they offer a program that's stated to work with the new tech? Then again people with pashent's run out when you spend over 100$ for a product that's stated to work with then new tech, I even gave them 25 day's to figure out why. Can't wait to see how bad the forums jump when windows 7 is released, which as vista beta was way different then act. release lets see how badly 7 goes....
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I tried to give Cyberlink since, I used there product for years but now for BD there org player that came with the bd player worked fine for it's 30 days .. now when paid for the software and followed tech supports advise for almost 25 days and the program still doesn't launch nor can they fix it, i was adv to go for refund since there waiting for the next update to see if it helps me.. and no one knows when that be.... makes me think just to wait for windows 7 since it's sapost to be able to Nativity read and play BD's
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I'm 1 PowerDVD Ultra 9 owner, and still cant even get the program to load up.. playing tag with tech support going on day 4.
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Well the reply I got was follow the org instructions and remove the folder's h-key's..... Sorry I knew it wouldn't work. about to go for refund due to people don't know how to read and flip to there right help file to copy and past.
As to just remove the hot-key's that belong to the program... Kind hard to find them if you don't rip apart the native msi installer and find what the name is. With out some one telling you whats the correct one.. Cant go just by modify date and , or delete a h-key that was in version 8 but may not install with version 9.. Since all the h-key's are not under the programs name..(starting to get annoyed)
Maybe 3rd time is a charm?? Or any bets they tell me to keep repeating them steps till there program work?? Think It's possible to get more then two response from tech support in one day??
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1) Thats where fraud protections comes to work for you if you have it, if you contact your bank and point it out. Depending on your bank/CC they will revert and deny the 2nd charg and revert the fund's to your acc instently for most banks, now CC like chase/captialone have a free feacher where they auto decline the 2nd charge till you respont to the txt/automated phone call thats free.
2nd) Any thing bough online via with dc/cc/ba, it is a must to have the extra protection or you can be waiting 6 mth's for your funds to come back to your acc.. Trust me I learned the hard way with M$ charging me 4 times for 1 item which contently almost put me on the street's living after it wiped out my whole bank account.
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For any one having my issue this was my reply form tech support
******************
Dear Matthew,
Thank you for contacting CyberLink Technical Support.
We understand your concern related with Audio in PowerDVD 9 Ultra software. In order to resolve your issue, we are providing you a new download link for PowerDVD 9.0 Ultra full version.
Please follow the steps below to resolve the issue you are facing:
1. Uninstall PowerDVD using the steps below:
I. Reboot PC
II. Install Microsoft cleanup tool and clean PowerDVD installation informaiton:
Install Microsoft cleanup tool and execute from "Start\all programs\WindowsInstaller Cleanup" To check if PowerDVD is on product list, If you can see PowerDVD in product list. Select PowerDVD[8.00] and click "Remove" button to clean up PowerDVD.
Microsoft cleanup tool:
http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe
III. Remove PowerDVD folder and clean up PowerDVD Registry:
a. Rename "PowerDVD8" Folder to "PowerDVD8-old"
The original PowerDVD Folder Path: C:\Program Files\CyberLink\PowerDVD8
b. Remove C:\Program Files\InstallShield Installation Information{2BF2E31F-B8BB-40A7-B650-98D28E0F7D47}folder
(This is a hidden folder. Please enable "show hidden files and folders" under\Windows Explorer\organize\Folder and search options\view\Hidden files and folders)
c.Run regedit (Start\All Programs\Accessories\Run\regedit)
(1) Remove HKEY_LOCAL_MACHINE\SOFTWARE\CyberLink\PowerDVD8
(2) Remove HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2BF2E31F-B8BB-40A7-B650-98D28E0F7D47}
(3) Remove HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield Uninstall Information\{2BF2E31F-B8BB-40A7-B650-98D28E0F7D47}
(4) Remove HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_{2BF2E31F-B8BB-40A7-B650-98D28E0F7D47}
IV. Reboot PC again
V. Delete PowerDVD folder
(We changed the original PowerDVD folder name at step III.a.)
Del C:\Program Files\CyberLink\PowerDVD8-old
VI. Install New PowerDVD 9.0 which you can download from the following link:
PowerDVD 9 Ultra (build:1719) [Vista ready]
With the Download link and user/password to DL it from there server(happy)
Once you have installed and activated PowerDVD 9 software, please download and install the patch from the below given link:
http://www.cyberlink.com/downloads/support/powerdvd/patches_en_US.html
Important Instructions:
1. User name and password are case sensitive and must be typed exactly as it is. There must be "NO SPACE" before or after user name and password.
2. When you get a prompt for Open/Save the file. Please choose to save the file on your computer hard drive and then run the file to install software.
Now download and install the latest update patch for PowerDVD 9 Ultra dated 2009-08-11 from the following link:
http://www.cyberlink.com/downloads/support/powerdvd/patches_en_US.html
If you face any inconvenience, please contact us using the following reference:
>> http://www.cyberlink.com/english/cs/support/form/index.jsp <<
Please feel free to contact us back for any further clarification or for any assistance related to CyberLink products.
Thanks and Regards
CyberLink Technical Support
*********
Very nice tech support, very fast reply my only issue is "{2BF2E31F-B8BB-40A7-B650-98D28E0F7D47}" is in none of them path's
[b][i]
The issue of them giving me 8 for vista don't bother me because . XP and vista pretty much have same layout for programs it's fun mentally putting 9 and xp in the response and ignoring the vista and version 8, some people would flip instantly when seeing the wrong software name in there instruction, but I'm happy with what I got.
Any one know the correct reg folder name to wipe out??(If I get adv from tech suport the correct info I'll post it, since in mind if some one did a fresh dl of the software(from a reliable isp/conection, and followed the rest of instructions here it should fix there issue)
Thanks for your time and help.
MRB
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Well If you get tired of waiting for tech saport to figure out whats going wrong go download cccp and play the though Media Player Classic Homecinema and watch them in there for the time being, at least you be able to watch your avi's with a free program while you wait for them to fix some thing that cost you hard earned money money..
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I recently got PowerDVD 9 Ultra, the demo worked find and open up and played dvd and BD-disk. Now after removal of demo and fresh install program, reseted pc. Then after full start up, click program open , nothing open up, but other programs related to the program started up. I tried to reinstall the program, after removing completely still no go and did an restart after each fresh install. And same thing Program didn't start up but other programs that run with it running in the back ground. Nothing else running in while trying to access the program.(did attempt to install on local C and on my data drive to run, didn't work on ether)
I get all green for CyberLink Advisor, except some reason it doesn't see my full memory or processor. I have run encoder's. mutable vnc's, watch a bd with trail software and still not use 50% of proc or memory, but still this thing wont open up...
Thanks for any help you can give I'm clueless on what to do.
My current system requirements:
XP Home sp3
I-7 920 2.067Ghz
3 gig ddr-3
500gig sata II primary hdd
1ter sata II data hdd
1k wat psu dual 12v rail corsair
GeForce 9600 GT 1 gig ddr-3 hdmi grafic card
Direct x 9.0c
Dual Monitored out
24 in hp lcd main
32in HD-LCD secondary (connected by hdmi)
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