I just purchased and installed PowerDVD 9 upgrade on my PowerDVD 8 and cannot play an avi file. The application gives me an error: PowerDVD 9 has encountered a problem and needs to close. We are sorry for the inconvenience” Send error report / don't send report”. This error also shows up when I attempt to play a burned DVD. I have so far uninstalled PowerDVD and reinstalled it. But I get the same error. I am running XP Home and AnyDVD 6.5.7.4.

The Event log gives me the following:

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 8/25/2009
Time: 5:26:33 PM
User: N/A
Computer: GAMEMACHINE
Description:
Faulting application powerdvd9.exe, version 9.0.1719.0, faulting module dxm_x.imp, version 9.0.1719.0, fault address 0x00010245.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 70 6f 77 ure pow
0018: 65 72 64 76 64 39 2e 65 erdvd9.e
0020: 78 65 20 39 2e 30 2e 31 xe 9.0.1
0028: 37 31 39 2e 30 20 69 6e 719.0 in
0030: 20 64 78 6d 5f 78 2e 69 dxm_x.i
0038: 6d 70 20 39 2e 30 2e 31 mp 9.0.1
0040: 37 31 39 2e 30 20 61 74 719.0 at
0048: 20 6f 66 66 73 65 74 20 offset
0050: 30 30 30 31 30 32 34 35 00010245
0058: 0d 0a ..


Can someone help me with this?