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Quote Hello,

Please provide the requested information, and also the results from running the BD Advisor.

Also submit a support ticket with Cyberlink. Links in the signature.

PowerDVD Moderator

Thank you for the response. However I cannot even open the BD Advisor because Windows gives me an error of lack of compatibility and "to contact the software developer".

I have the Windows 10 64-bits operating system.

EDIT: I reattempted the download because apparently it wasn't correctly downloaded last time due to a browser safety warning. I managed to run now and I'll submit a support ticket with the required data.
Good evening, I've purchased yesterday the PowerDVD22 software in order to watch Blu-Ray movies in my PC.

However when I inserted a disc in the external player (ASUS SBC-06D2X-U) and click in play, it appears a window where the software tells me it's reading the disc and then nothing happens and goes back to the menu. No matter what I try doesn't seem to work.

I demonstrate the issue in a GIF that can be accessed by clicking in this paragraph.

What should I do to solve this problem?

Thank for your attention.
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