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Unable to play a Blu-Ray disc in PowerDVD22
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RW7 [Avatar]
Newbie Private Message Joined: Nov 23, 2022 16:40 Messages: 2 Offline
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Good evening, I've purchased yesterday the PowerDVD22 software in order to watch Blu-Ray movies in my PC.

However when I inserted a disc in the external player (ASUS SBC-06D2X-U) and click in play, it appears a window where the software tells me it's reading the disc and then nothing happens and goes back to the menu. No matter what I try doesn't seem to work.

I demonstrate the issue in a GIF that can be accessed by clicking in this paragraph.

What should I do to solve this problem?

Thank for your attention.
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Forum Moderator [Avatar]
Contributor Private Message Joined: Feb 27, 2018 01:01 Messages: 455 Offline
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Hello,

Please provide the requested information, and also the results from running the BD Advisor.

https://www.cyberlink.com/stat/bd-support/enu/index.jsp

Also submit a support ticket with Cyberlink. Links in the signature.

Cheers
PowerDVD Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
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RW7 [Avatar]
Newbie Private Message Joined: Nov 23, 2022 16:40 Messages: 2 Offline
[Post New]
Quote Hello,

Please provide the requested information, and also the results from running the BD Advisor.

https://www.cyberlink.com/stat/bd-support/enu/index.jsp

Also submit a support ticket with Cyberlink. Links in the signature.

Cheers
PowerDVD Moderator


Thank you for the response. However I cannot even open the BD Advisor because Windows gives me an error of lack of compatibility and "to contact the software developer".


I have the Windows 10 64-bits operating system.

EDIT: I reattempted the download because apparently it wasn't correctly downloaded last time due to a browser safety warning. I managed to run now and I'll submit a support ticket with the required data.
[Thumb - Captura de ecrã 2022-11-24 143356.jpg]
 Filename
Captura de ecrã 2022-11-24 143356.jpg
[Disk]
 Description
 Filesize
18 Kbytes
 Downloaded:
3 time(s)

This message was edited 1 time. Last update was at Nov 24. 2022 12:16

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