Unable to play a Blu-Ray disc in PowerDVD22

RW7

Newbie Joined: Nov 23, 2022 16:40 Messages: 2 Offline

Solved by

Nov 23, 2022 16:49

Good evening, I've purchased yesterday the PowerDVD22 software in order to watch Blu-Ray movies in my PC.

However when I inserted a disc in the external player (ASUS SBC-06D2X-U) and click in play, it appears a window where the software tells me it's reading the disc and then nothing happens and goes back to the menu. No matter what I try doesn't seem to work.

I demonstrate the issue in a GIF that can be accessed by clicking in this paragraph.

What should I do to solve this problem?

Thank for your attention.

Forum Moderator

Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline

Nov 23, 2022 20:01

Hello,

Please provide the requested information, and also the results from running the BD Advisor.

https://www.cyberlink.com/stat/bd-support/enu/index.jsp

Also submit a support ticket with Cyberlink. Links in the signature.

Cheers
PowerDVD Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup

RW7

Newbie Joined: Nov 23, 2022 16:40 Messages: 2 Offline

Nov 24, 2022 09:40

Quote Hello,

Please provide the requested information, and also the results from running the BD Advisor.

https://www.cyberlink.com/stat/bd-support/enu/index.jsp

Also submit a support ticket with Cyberlink. Links in the signature.

Cheers
PowerDVD Moderator

Thank you for the response. However I cannot even open the BD Advisor because Windows gives me an error of lack of compatibility and "to contact the software developer".

I have the Windows 10 64-bits operating system.

EDIT: I reattempted the download because apparently it wasn't correctly downloaded last time due to a browser safety warning. I managed to run now and I'll submit a support ticket with the required data.


Filename	Captura de ecrã 2022-11-24 143356.jpg	Download
Description
Filesize	18 Kbytes
Downloaded:	23 time(s)

This message was edited 1 time. Last update was at Nov 24. 2022 12:16

Elle_Cee

Newbie Joined: Oct 16, 2022 14:52 Messages: 1 Offline

Jan 11, 2023 23:23

I am having the exact same problem as OP. I just purchased PDVD22 and it was working fine and now all my Blu Ray discs have the same issue. Has a solution been found for this?

Michael.John

Newbie Joined: Jan 14, 2023 21:22 Messages: 1 Offline

Jan 14, 2023 21:26

I just started having this problem as well. Everything worked fine awhile ago, and now suddenly it starts loading the disc and then dumps me back to the main menu with the options 'Resume' or 'Resart'. Clicking either gives me the same result - it starts loading and then dumps me back out. For what I paid for this software, it's more than a little irritating.

Update: I just dowloaded the most recent patch and now it works! Try that Elle_Cee! Here's the link to the page:https://membership.cyberlink.com/support/index.html?productId=1&prodVerId=1717

This message was edited 2 times. Last update was at Jan 14. 2023 21:37