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Somebody responded to my trouble ticket (this morning) and my problem is now resolved. I was provided with installers for PowerDVD 9 Ultra and then the upgrade installer that allowed me to go from PowerDVD 9 to 11 Ultra. I do not know what the issue was, before, but when I tried to run the PowerDVD Ultra 10 Mark II to PowerDVD 11 Ultra, the installer deleted the old install and then just hung.
Thank you - Mike
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How long can I expect to wait to get help with my support ticket on this? My support ticket was opened the same day that I started this forum post. I see the charge went through just fine...
Mike
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I've already opened a support ticket under my account, but opened here as well because I have yet to receive a response. I do not know why I keep upgrading your products when I continue to have problems with them. And that licensing thing sounds like BS to me. What is the difference between qualifying for an upgrade and having to maneuver through several upgrades to re-install vs. qualifying for an upgrade and getting a full installer? I'm all ears...
Kind Regards - Mike
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I purchased my upgrade to Power DVD 11 Ultra and attempted to install it, but all it did was remove my prior version. I did not receive any warning/failure messages. Just nothing. I had to restore my computer twice in order to Power DVD back as there were issues attempting to work my way through all of the prior upgrade installs that I have done. Why don't you guys just allow people to download a FULL version of the software? I upgraded through my registered version of Power DVD 10 Ultra Mark II. Why do I have to jump through hoops to upgrade this? If you had just allowed me the FULL version download, I would be up and running and not opening a trouble ticket. Not to mention the fact that I would not have to store old versions of software that qualify me for the various upgrades. This is very frustrating and I would appreciate any help with this...
Kind Regards - Mike
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I guess Cyberlink is done with this thread. I guess if want any further feedback, I will have to start a THIRD thread and include the stuff from this one and see what happens. I cannot believe that the installer for PowerDVD 10 doesn't/didn't get rid of those stray codec files - wherever/whatever they are...
Mike
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I uninstalled PowerDVD 9 before installing PowerDVD 10. How do I get rid of those other codecs?
Thank you - Mike
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Well, I don't even have any extra codec packs installed. I've told them what DVD does not work and told them what program I CAN watch it on without any audio stuttering. It is frustrating when techy people tell you to update this or remove that and you ARE using the latest driver and don't have the other stuff. It just looks to me like they are blaming things external to their program.
So to recap - I don't have any extra codecs installed and my audio drivers or the most recent ones available for this built-in audio. The DVD will not play properly under PowerDVD, but will under VLC Media Player.
Kind Regards - Mike
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Sounds like you guys need to fix your program code so that PowerDVD is not affected by other codecs. If I posted my DxDiag - should you not be able to tell me what needs to be uninstalled and what doesn't? How about you just refund me my $60 and I'll use the FREE program that DOES work properly? The DVD plays with stuttering audio in YOUR program, but NOT in the free ones, hmmmm FIX YOUR PROGRAM SO THAT IT WORKS AS ADVERTISED!!! I do not expect to have to use FREE software when I paid $60 for yours - it should work already!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! How about you guys stop blaming this problem on other software/codec packs/and drivers and fix YOUR problem that prevents YOUR software from playing nice with these other softwares?
Jeez - Mike
P.S. Media is an MPEG-2 audio. And how do you now that I'm NOT already running the latest drivers? Maybe the latest drivers ARE from 2007.
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The DVD is a concert DVD by Porcupine Tree called ANESTHETIZE. I'm not buying it being an audio driver issue because this DVD runs just fine on the FREE program VLC Media Player.
Thank you - Mike
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Hi - I am hoping to get some helpful information without providing ALL of the stuff in the "read me before you post thread". Please don't flame me too hard - I'm tired as hell. Anyway, I got this new concert DVD in the mail last week. It was shot in HD and I could not wait to watch it with PowerDVD 10 Ultra. So I fire it up and I get audio with stuttering and popping. I thought that maybe it was copy protection so I figured that I would try and watch it with VLC Media Player. Well, lo and behold - it played just fine. I've googled the crap out of this with lousy results. I didn't see a search feature here, but was wondering if anybody else had this issue? Why did I upgrade for $60 just so that I could have popping audio? I coulda just used VLC Media Player - and it was FREE!?!?!? Any help would be greatly appreciated because right now I am feeling kinda punked...
And my info:
PowerDVD 10 Ultra 10.0.1714.51
SR Number DVD100503-01
Windows 7 Home Premium x64 Bit
Retail product
NVidia GeForce 8700M GT (two in SLI config)
197.16 Drivers
SigmaTel High Definition Audio
6.10.0.5614 Driver
Which kind of display connection (VGA)
Single monitor environment
Norton Internet Security 2010
Thank you in advance - Mike
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May I please either get some assistance with this or get a refund for my $60 upgrade? Your expensive DVD program upgrade can't even do what a free program that I got can - watch this DVD without audio that is messed up.
Kind Regards - Mike
P.S. If I do not get a reply on this (soon!), then I will be contacting my credit card company about disputing this charge. I have been MORE than patiently waiting for a solution to this issue.
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Wow - can I get some love on this issue already?
Thank you - Mike
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As requested...
Thank you - Mike
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For some reason your forum or my browser are not properly uploading the DxDiag - I have a 32 and 64 bit version. Maybe somewhere I can email them? Or do you want me to copy and post the text here?
Mike
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And the obligatory info:
PowerDVD 10 Ultra 10.0.1705.51
SR Number DVD100503-01
Windows 7 Home Premium x64 Bit
Retail product
NVidia GeForce 8700M GT (two in SLI config)
197.16 Drivers
SigmaTel High Definition Audio
6.10.0.5614 Driver
Which kind of display connection (VGA)
Single monitor environment
Norton Internet Security 2010
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Hi - I am hoping to get some helpful information without providing ALL of the stuff in the "read me before you post thread". Please don't flame me too hard - I'm tired as hell. Anyway, I got this new concert DVD in the mail last week. It was shot in HD and I could not wait to watch it with PowerDVD 10 Ultra. So I fire it up and I get audio with stuttering and popping. I thought that maybe it was copy protection so I figured that I would try and watch it with VLC Media Player. Well, lo and behold - it played just fine. I've googled the crap out of this with lousy results. I didn't see a search feature here, but was wondering if anybody else had this issue? Why did I upgrade for $60 just so that I could have popping audio? I coulda just used VLC Media Player - and it was FREE!?!?!? Any help would be greatly appreciated because right now I am feeling kinda punked...
Thank you in advance - Mike
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