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Audio stuttering in PowerDVD, but not in VLC Media Player...
ChillWill [Avatar]
Newbie Joined: Dec 21, 2008 11:22 Messages: 16 Offline
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Hi - I am hoping to get some helpful information without providing ALL of the stuff in the "read me before you post thread". Please don't flame me too hard - I'm tired as hell. Anyway, I got this new concert DVD in the mail last week. It was shot in HD and I could not wait to watch it with PowerDVD 10 Ultra. So I fire it up and I get audio with stuttering and popping. I thought that maybe it was copy protection so I figured that I would try and watch it with VLC Media Player. Well, lo and behold - it played just fine. I've googled the crap out of this with lousy results. I didn't see a search feature here, but was wondering if anybody else had this issue? Why did I upgrade for $60 just so that I could have popping audio? I coulda just used VLC Media Player - and it was FREE!?!?!? Any help would be greatly appreciated because right now I am feeling kinda punked...


Thank you in advance - Mike
ChillWill [Avatar]
Newbie Joined: Dec 21, 2008 11:22 Messages: 16 Offline
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And the obligatory info:

PowerDVD 10 Ultra 10.0.1705.51
SR Number DVD100503-01
Windows 7 Home Premium x64 Bit
Retail product
NVidia GeForce 8700M GT (two in SLI config)
197.16 Drivers
SigmaTel High Definition Audio
6.10.0.5614 Driver
Which kind of display connection (VGA)
Single monitor environment
Norton Internet Security 2010
CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
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can you please post your DXDIAG log here as attachement?

Br
Michael Technical Support

Werde Facebook Fan
ChillWill [Avatar]
Newbie Joined: Dec 21, 2008 11:22 Messages: 16 Offline
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For some reason your forum or my browser are not properly uploading the DxDiag - I have a 32 and 64 bit version. Maybe somewhere I can email them? Or do you want me to copy and post the text here?


Mike
ChillWill [Avatar]
Newbie Joined: Dec 21, 2008 11:22 Messages: 16 Offline
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As requested...



Thank you - Mike
 Filename
32bitDxDiag_28May10.txt
[Disk]
 Description
32Bit DxDiag
 Filesize
37 Kbytes
 Downloaded:
287 time(s)
 Filename
64bitDxDiag_28May10.txt
[Disk]
 Description
64Bit DxDiag
 Filesize
45 Kbytes
 Downloaded:
280 time(s)
ChillWill [Avatar]
Newbie Joined: Dec 21, 2008 11:22 Messages: 16 Offline
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Wow - can I get some love on this issue already?


Thank you - Mike
ChillWill [Avatar]
Newbie Joined: Dec 21, 2008 11:22 Messages: 16 Offline
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May I please either get some assistance with this or get a refund for my $60 upgrade? Your expensive DVD program upgrade can't even do what a free program that I got can - watch this DVD without audio that is messed up.


Kind Regards - Mike

P.S. If I do not get a reply on this (soon!), then I will be contacting my credit card company about disputing this charge. I have been MORE than patiently waiting for a solution to this issue.

This message was edited 1 time. Last update was at Jun 06. 2010 19:42

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