Messages posted by samantha

Thank you. I will have to get my PC tech in to sort this out. I am not aware I have an outdated graphics driver as I am usually up to date with these things for my own work but I'll let him look.

I keep seeing mention of Version 8 but not Version 9 Ultra which is what I purchased, perhaps it is not meant for this PC.

Sam

I have read your 'read me first' thread and I am sorry, but it doesn't mean much to me. I am not technical.

I just upgraded from Power DVD6 which has been great to V9 Ultra. It does not seem to want to play any DVD's and I get an error message 80040216 - Internal Error.

I am on Windows XP Home

Can you help? I am mystified why a newly downloaded programme will not play. I've paid. It's registered etc.

thank you.
Samantha

I just recently had to have my PC upgraded. I took off this programme and backed it up. Now it will not let me set up. I went to their site to get my key number back and it wouldn't let me do that and isn't showing payment.
but I have a click bank receipt for the product.
I cannot provide all the information for Tech support and it seems there is NO way to get any help on this short of buying PDVD8 and even that is a 2 hour plus download which I have tried to download, it says it's finished but it's not in the place it should be.
How does one get to have a dialogue with this firm? this is ridiculous.to speak with someone you have to pay!
I have power DVD 6 De Luxe. I have NO idea what the equivalent is or the cost to buy version 8 but would do if I get nowhere as I have been battling with this issue for 48 hours and am basically at the point where putting this programme back on knowing there is no real support is becoming a distant memory.
Any suggestions and I am new to all of this so be kind please. Sam