download will not play

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samantha

Newbie Joined: May 25, 2008 16:07 Messages: 3 Offline

Solved by

Mar 01, 2010 22:41

I have read your 'read me first' thread and I am sorry, but it doesn't mean much to me. I am not technical.

I just upgraded from Power DVD6 which has been great to V9 Ultra. It does not seem to want to play any DVD's and I get an error message 80040216 - Internal Error.

I am on Windows XP Home

Can you help? I am mystified why a newly downloaded programme will not play. I've paid. It's registered etc.

thank you.
Samantha

Stock

Member Location: UK Joined: Jul 08, 2006 11:43 Messages: 79 Offline

Mar 02, 2010 06:02

Hi Samantha,

The FAQ for this error suggests you may need to update your video driver.

http://www.cyberlink.com/prog/support/cs/product-faq-content.do?id=6696&prodId=1&prodVerId=-1[url]

samantha

Newbie Joined: May 25, 2008 16:07 Messages: 3 Offline

Mar 02, 2010 07:37

Thank you. I will have to get my PC tech in to sort this out. I am not aware I have an outdated graphics driver as I am usually up to date with these things for my own work but I'll let him look.

I keep seeing mention of Version 8 but not Version 9 Ultra which is what I purchased, perhaps it is not meant for this PC.

Sam

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