Messages posted by ArnieT00

Hello, I was working in 4k and was up to around an hour, it was previewing in HD flawlessly when suddenly it became choppy and lagging way too bad to use. I have found out that now when I open a new project all together and insert different 4K clips it’s still unusable so it's not project specific. I have also found that 1080p recordings are previewing just fine????
I’ve updated my GPU drivers trying to fix this issue, removed malware and uninstalled/reinstalled Power Director. I have copied the clips to a different drive and made Power Director access them there instead, thinking maybe it was a drive issue but still lagging.

My system is pretty good and was working fine so it can't be that. I'm completely at a loss with this and I've been working on fixing it for 3 days now. Please help I beg you. Thanks.

Quote

I found something that may help.

This thread shows that the issue may be a virus, so ArnieT00, try following the instructions given and pay special attention to the 3rd reply to see the specific extra step that person took to resolve the issue.

Let us know what you find!

Hi, thanks for the help! I have ridden my system of malware and even got rid of the sneaky AutoKMS issue. I unistalled Power Director and installed it once again. I still have the same issue, the problem is however a little different to what I thought. It actually wont work now for new projects and any of my old projects? I thought it was just the project I was working on.

Quote Since the program worked well before you shut it down but didn't when you restarted, have you check for program updates? Windows had 3 in March, one of which "improved" how updates were installed for W10 computers with low disc space. If this installed, then perhaps earlier updates were installed also.

Check also your antivirus, drivers for your video card/chip, etc.

Also please post the text file from a dxdiag.exe evaluation of your computer. Go here and scroll down for instructions.

Thank you so much for trying to help me out, I'm close to tears with this. I have just updated my AMD GPU driver and software, My Anti Virus is up to date as well.

I've tried opening a new project and importing my problem project into it, hoping it would refresh somehow but it's still the same. Is there any work around like this I could try?

I thought maybe produce the video with what I've got so far, and then open a new project and finish off the video separately; then merge the two???

I have attached the DxDiag file for you to have a look at,

Thanks again, it's much appreciated you taking the time to help me out.

Quote

What are the resolution and fps settings for your imported files, and what is your TL framerate set to in Settings? Also, are you using Shadow Files?

Hello, thanks for your response. My footage was shot at 4k 30fps and the TL framerate is at 25, the shadow files are enabled. I've had a mess with some settings but got the same results, I don't really know what i'm doing though. Thanks again.

Hi, I was using the program without issue, making a holiday video. I'm up to an 1hr 6 mins currently. As of last night everything was just fine and the playback was absolutely great throughout. I turn on my pc today and it won't playback even on the lowest resolution. It's choppy and lagging and out of sync with the music, so I cant edit any further.

I decided to delete my unused tracks, and obviously lower the playback quality, I have pre-rendered some of the more intensive clips, unchecked hardware acceleration and ticked it again but nothing helps. I've closed the program and restarted, done a defrag and a general clean/scan but to no avail. I've even hoovered out the dust from the internal PC, no help!

What's wrong guys? The computer is running fine and nothing has changed only the programs not working. I'm at my witts end with this, I have litterally put around 100 hrs into this video trying to make it special for my children to look back on fondly.

Thanks for any help!