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I suspect that somewhere in CyberLink's management they were aware of this problem, but as with many corporations "The right hand doesn't know what the left hand is doing"...and then add in a third party and nothing ever gets resolved so management concludes it's easier to do something else.
The folks at EC Software apparently had never been informed by CyberLink that there was a problem, but they were very quick to try and figure out what was going wrong and come up with a solution.
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OS: Windows 10 (1809) Home (64) and Pro (64)
Is anyone else noticing that if you click the "?" at the top right corner (in PC mode) and then select "Help" in the dropdown list nothing happens?
I've found that opening Task Manager and killing the PowerDVD_Help.exe process and then retrying to open help will result in the Help window "magically" appearing.
So far tech support has had me completely remove and reinstall...no help (both literally and figuratively). 
After CyberLink's tech support threw up their hands and gave up on this issue I went looking for help elsewhere and I found the software developer that developed the shell program CyberLink uses for their current Help app in many, if not most of their Apps, an Austrian company called EC Software GmbH.
After contacting them I was put in contact with one of their software developers, Alexander Halser. Through a series of emails and test apps he determined that when their app ran on my problem PCs the app was hanging on a command to clear the Windows 10 internal webbrowser's cache (which in Microsoft's "infinite wisdom" is tied in with Internet Explorer).
We determined that if you open IE, Tools, Delete Browsing History, and then check all the boxes and click delete, after that process runs to completion then the Help app will function correctly.
Mr. Halser tells me that they are going to modify the App to remove that method and eventually I'm guessing the fix will be applied to CyberLink's applications via a future patch.
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OS: Windows 10 (1809) Home (64) and Pro (64)
Is anyone else noticing that if you click the "?" at the top right corner (in PC mode) and then select "Help" in the dropdown list nothing happens?
I've found that opening Task Manager and killing the PowerDVD_Help.exe process and then retrying to open help will result in the Help window "magically" appearing.
So far tech support has had me completely remove and reinstall...no help (both literally and figuratively).
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Just purchased, downloaded and installed PD16, but the download included a ton of extra .exe files. Which ones do I need to install seperately (and what do they do)?
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