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I guess I'm out of ideas here. Someone probably should have steered you over to Cyberlink Tech Support a ways back, but I think it's definitely time to start now.
Here's the support link, and be sure to copy the URL of this thread when you write up the issue so they'll be able to review all the details and the things you've tried. They don't typically monitor the forum, and I've heard it helps if you post the CS number here once you've submitted the request.
I sure hope they can figure it out!
Thanks for that link here is the CS number 001960963
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Thanks very much! I just noticed two odd things.
On that Intel page, there is a just-released driver but that says it's for several product generations. Underneath that driver is the one for just your 520 generation, and it was dated 11 Dec 2017.
Now, your new DxDiag results show that a driver dated 10 June 2018 is installed, which doesn't match either date, but it is newer than the one in your original attachment.
The other thing I noticed (and completely missed the first time) is that your laptop also has a Radeon R5 M330 GPU. Not by coincidence, I'm guessing, its driver is also dated 10 June 2018. EDIT: The Radeon driver was at the same version in the original DxDiag report, so only the Intel 520 driver was updated, even though the message said that you're already up to date
The Radeon is listed as a "render-only device" and now I'm wondering what would happen if you opened up Device Manager, expanded Display Adapters and disabled it. You'll have to reboot, but then see what happens with CD4.
I disabled the Radeon, but unfortunatley nothing happened.
Really appreciate all this help too by the way.
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Ok. Trying the clips rules out a codec issue. Could you run DxDiag again and attach it? It would be nice to know if anything changed.
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That might be what happens if you try to update the driver using Device Manager or Windows Update, but if you look at the Intel webpage for the HD Graphics 520, you can see the newest driver was released just a couple days ago. Yours is dated Oct 17, 2017.
We all know the problem you're having is with CD4 and not with PD, but nobody can duplicate your issue so we're trying to give you the best advice we have.
A couple of posts back I posted a OneDrive link that had two re-encodes of your original clip. Did/could you download them and see if CD4 behaves any differently with them? Doing that and updating your video driver about the only things left to try as far as I can see.
Hey.
I did exactly what you just mentioned used the Intel page and it was up to date. I downloaded the videos from the OneDrive and the same thing happened.
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Thanks very much for posting that! Your Intel 520 video drivers are over a year old and there's a decent chance that a newer driver will help.
Please use the download link in this thread, and also read the last 2 posts to see the versions that worked better for other members. Let us know what happens with a more recent driver.
There is no new driver available for my PC, its up to date. I have no issue with PD15, it works perfect. My issue is with CD4.
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That may be a clue. Could you look at the << READ ME >> post at the top of the forum and post the DxDiag results of your laptop?
Pauly G, it would be helpful if you could do that as well to see if there might be a driver issue here.
Like everyone else on this thread, I have no problems viewing Pauly G's clip in PD or CD. I've produced it to WMV and HEVC, and it would be interesting if either of you saw the same artifacts when using a different codec. Both files are in this OneDrive folder for downloading.
Here is my DXDIAG saved info.
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Pauly G, I'm tending to believe it's something on your platform. Not sure what type of hardware you have but I'd probably be looking at the version of video drivers you are using, unique codec packs you may have installed, or possibly even turning off hardware decoding in CD4 pref > "Hardware Acceleration".
My testing of your clip in CL products concurs with PIX's observations, I currently can't duplicate your color saturation issues.
Jeff
When I use PD it's absolutely fine with colours but as soon is I export it to CD to grade it a little it just dont work
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Hey Hatti
No, there is no preloaded LUT
Paul
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Hello Paul,
Your file sharing worked perfectly! Thank you for uploading.
Is that clip shot in the same mode as the one causing issues? I assume so.
My observation here is that it displays consistently in various versions of CDR, PDR & other software. Please see these screenshots from CDR4 ,CDR7 & DaVinci Resolve15. (Forum timed out with 3 attachments)
How does the clip display for you in CDR? Could you please post a screenshot?
PIX
Here is my CDR screenshot.
Paul
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Hello Pauly G,
Welcome to the CDR forum 
Thank you, Jeff, for taking the time to investigate Pauly G's display issue.
Pauly - the clips from your camera are MP4. Which camera was used? Did you use any particular colour settings on the camera?
To try to get some resolution of your issue, it's vital that you upload the original video clip to a shared drive, such as Google Drive, DropBox, OneDrive etc.
I've checked the sample files Jeff linked, & they all display correctly in CDR4, 5 6, & 7. The display in CDR4 is slightly different to more recent versions, but certainly not anything like the outrageous colours in your screenshot! (CDR4 & CDR7 screenshots are attached)
PIX
Hey PIX
Thanks for jumping on board. So I've realised my Panasonic Lumix FZ300 only shoots in .mp4 or AVCHD, so that cuts out the .mov issue. I used CNED colour setting.
I've done a brand new video.
https:https://drive.google.com/file/d/1l1uidCzbu1rN6MviqSCiCzaMbar5RmHf/view//drive.google.com/file/d/1l1uidCzbu1rN6MviqSCiCzaMbar5RmHf/view
Hope this works, I have never done it before.
Paul
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Well worth uploading a sample to a shared drive and posting here if you want a chance of it being resolved. CD forum moderator is pretty good at passing validated observations on to CL for possible resolution or you can take a ticket out with CL support too.
The wonder why, it may be related to different video coding formats between the mp4 container and the mov.
Jeff
Noooooo
I tried another clip before those samples you posted, and nope, didn't work either, still yellow.
Back to the drawing board.
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I literally just tried CD7. But still same. When I hover over presets it changes properly in the tiny preview box above the prsests but the main big preview is still yellowish.
Could it be my pc?
I've worked it out. For some reason .mov the preview window is same color but .mp4 it is yellowish.
Wonder why.
Thanks for your help.
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I literally just tried CD7. But still same. When I hover over presets it changes properly in the tiny preview box above the prsests but the main big preview is still yellowish.
Could it be my pc?
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You might try the "Adjustment" tab, then the "Manual" tab, at the bottom is a "Reset" button. CD4 at one time was loading with a preset color template that would do that.
Jeff
Thanks for that Jeff
Unfortunately it didn't work. I'm thinking is it because it wasnt RAW footage, it was Cinelike D.
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Looking for some help, as soon as I import my video to ColorDirector4 it never shows the original color. it keeps showing me these yellows. I havnt touched any grading and I cant compare my original.
Anyone have any clues.
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