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I feel you! Mine doesn't crash anymore (knock on wood) after re-installing it with anti virus disabled.
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1) when trying to buy the licence for 55,90 I was redirected to a checkout with the value of my basket of 100+ USD
2) I contacted tech support and got a question (not an answer!) about 24 h later - I answered their question and still waiting for a reply more than 24 h later
3) constant freezes/crashes makes working impossible
The 1 and 2 above was answered here a few days ago. The difference in price is because it makes a big difference in which country you live in. Support suspect that you don't live in America.
The trial allows you to judge whether PD15 works for you. Your pc may have problems that the DxDiag.txt can be used to help resolve.
True, I'm not murican. Nevertheless, without asking my nationality I get the offer as seen in the screenshot. Or rather... I am offered the offer I cannot grab :-/
Steve's link takes me to the correct offer though.
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Perhaps with a little more information we can help. I'll assume that you have Windows 10. If so, post the dxdiag.exe evaluation of the computer (there is no personal information other than the computer's name. Follow these instructions. Scroll down to the fourth message.
A couple of quick things. You must install the progran to your system drive and to an Administrators account. You must have your antivirus off or paused during instellation. You must get rid of any Registry Cleaners, like System Mechanic or other programs that say they will clean your registry to speed up your computer.
We'll await your posting of the dxdiag.exe file. Cloase to the end of it will be all the system/program problems; we may be able to see somehting there.
Go here for Power Director sale. Remember to add the code when you are ready to check out.
Steve, I love you! Disabling the antivirus during re-install has enabled working on PD for an hour without crashes :
Thanks!
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I used to have PD5 years ago. I liked the user friendly UI but disliked the occasional crashes.
I downloaded the trial a couple of days ago but ran into problems:
1) when trying to buy the licence for 55,90 I was redirected to a checkout with the value of my basket of 100+ USD
2) I contacted tech support and got a question (not an answer!) about 24 h later - I answered their question and still waiting for a reply more than 24 h later
3) constant freezes/crashes makes working impossible
During these two days I've experienced about 20 crashes. I've tried everything suggested in previous posts: updating drivers, removal of Quick time, closing PD and rich video from task manager. Nope... after a crash I need to restart my computer. In a way I'm glad support is slow - I won't waste my money on this software.
Please let me know if you ever find a solution for the freezes/crashes.
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