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Tech Support tried to help with this but later advised they were not able to duplicate the problem. Given the number of people commenting on this, all over the web; I would say this is not an isolated issue at all and should be fairly easy for anyone to duplicate.
That said, we have to remember this relatively small company with limited resources (based in Taiwan) is trying to satisfy a world market in multiple languages, numerous O/S platforms & configurations. World-wide there are major differences in electrical currents & frequencies and how hardware handles those issues. There are also a multitude of display devices. No doubt, some of that results in what we are experiencing. Without the resources of a giant company behind them, they will never be able to solve all our problems despite their best efforts to keep all of us happy.
As far as the UI / DPI settings goes; this internal PDVD bug isn't actually altering the UI / DPI settings within Windows. Rather, PDVD is changing it's own internal interpretation of how to react to the Windows DPI settings it sees. Due to some random bug it just goes off on the wrong tangent in and of it's own accord but it changes nothing within Windows itself.
If there were a user specified setting within PDVD where we could simply force the software to maintain whatever DPI interpretation we needed for our display device - this would not be an issue at all. Perhaps CyberLink would do this if more of us suggested it? This would be a simple, easy and reliable fix. Any coder at CyberLink could easily include such an option on the settings menu and the program could be forced to use that rather than make it's own intermittantly incorrect choices.
As more and more people start using UHD / 4K TV's as display devices I think this need will become evident. I don't think CyberLink realizes how failure to correct this problem will affect future sales and reputation of its products. It will eventually have a huge impact to them. They really need to resolve the issue sooner than later.
I suggest that those of us experiencing this problem should contact CyberLink with a request to include a user specified option on the settings menu and force their software to use that. They could still maintain the "automatic" method that currently works on most standard PC-Monitor configurations. This would be a quick and easy fix for their software coding team. Perhaps it hasn't fully soaked in that they really need to do this?
Sometimes the obvious solution is staring us in the face but we can't see the forest for the trees. I think this is the case with CyberLink on this issue.
If I were their Corporate Controller, CFO, or VP of Finance, I'd be watching the rise in UHD / 4K display devices being put into use as a computer display and correlate the lack of action will render the product worthless to a large and quickly growing customer base. I'd sure be taking note and directing the development team to get on it immediately.
The fix is very quick and simple from a coding standpoint. Just give us the option on the settings menu to force the settings we require for our hardware configuration. Failure to act will eventually plummet future sales and potentially overwhelm tech support / customer service. Regardless, it will eventually come to them that action is needed.
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The sample .nfo file I attached was not shown so here it is again
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Hello, I am having some issues with ability to see correct Movie Info and Cover Art in PowerDVD15 when playing a commercial (and popular) DVD or BluRay and ISO files of same in my Movie Library. I'm hoping someone can help resolve this.
I know you can right click on the Cover Art and select "Set Cover Art" to a .JPG file I have saved of the art I want to see, that works and its easy to do.
However, the Movie Info is (most times) either completely missing or shown in some Asian language such as Taiwanese instead of English which is not helpful to me at all. I see where you can search MovieLive for more accurate Movie Info and Select or Add better information but this function does not appear to work at all.
I've also seen an old archive post (screen capture attached) of instructions on how to stop using MovieLive for this purpose and use IMDB information in its place which I would much rather prefer to do. I followed those instructions and found they did not work or perhaps I need clarification. e.g. I created a text file with the link in IMDB for the correct movie information and saved it with the .nfo file type and placed it in the library with each movie. This did nothing. Refer to file attached for those prior instructions.
Are there updated instructions to make this work so I can use the IMDB Movie Information? ..The MovieLive Info is obvsiously very out of date and about 1/2 the time doesn't even reference the correct movie. I would like to link to IMDB instead, are there updated instructions to accomplish this or am I just not doing it correctly?
Sample files attached.
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Many THANKS to PREETI in Tech Support - SOLVED BSOD Problem Quickly [Blue Screen of Death Upon DVD Blu-Ray Playback].
Please see attached files, "CyberLink Response" along with "Say NO"
As suspected, this was simply a settings error with a mismatch between REFRESH RATE signals sent and recieved between playback media and playback device. A simple initial answer of NO upon installing the software and playing the first DVD FIXES THE BSOD PROBLEM.
PROBLEM SOLVED - THANK YOU PREETI - I AM VERY HAPPY WITH TECH SUPPORT.
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Just an update: CyberLink Support Team has notified me they have Escalated this to the R&D Team and they will provide an answer as soon as they have one. These things can be confounding at a system level to sort out with all manner of hardware and O/S combinations. I trust they will follow through. See their reply attached.
At least this is not a serious error and I do have a simple work-around to rely on until it does get patched up.
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Just an update: CyberLink Support Team has notified me they have Escalated this to the R&D Team and they will provide an answer as soon as they have one. Let's not be so quick to trash them, these things can be confounding at a system level to sort out with all manner of hardware and O/S combinations. I trust they will follow through. See their reply attached.
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I forgot to attach this Image File
The UI DPI Settings Change Screen
This is what fixes the problem for me until it happens randomly later
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PowerDvd15 Build 2211, Patch Installed
Windows 10
Here's The Issue
PowerDvd15 Sometimes Plays Video Media in a Small PlayBack Window inside a Large Black Window:
I randomly get Playback of DVD, Blu-Ray or ISO Files in a Tiny Window in Upper Left of My 4K TV
This PowerDvd15 Playback Window Appears Inside a PowerDvd15 Full Screen Window Which Appears Black
If you select the back arrow in the lower left of PowerDvd15 Player:
The Main PowerDvd15 Window Becomes Full Screen
However, the Playback Window NOW Displays the ONLY the Left Half of the Video on the Right Half of the TV
Also, Randomly, The Main PowerDvd15 Window may or may not appear Full Screen
Sometimes Featuring Microscopic Text and Sometimes Normal Sized Text
Sometimes Featuring Movie Particulars, Actors, Description and sometimes just the Title
It doesn't matter which Dvd or Blu-Ray or ISO File you Play, they all do these things Randomly
I just don't get how the UI DPI could be incorrect for my TV 50% of the time, its not like I'm changing it
Also Note: This never happens with MP4 Video Files, They Always Play In A Proper Window Perfectly
Here's my Work Around:
Method 1
Simply Closing and Re-Opening PowerDvd15 once or twice will resolve this about half the time
Method 2
This procedure always lets me play what I'm trying to play this time
Exit Full Screen Mode in PowerDvd15
Use the Restore Down Box in the 'Window'
Drag the Margins of the Window as Small As It Will Let You
Drag and Drop the PowerDvd15 Window to a standard PC-Monitor
The PowerDvd14 Window Will Become Much Larger Than Your Monitor
PowerDvd15 Will Ask If you Want it to Adjust The UI DPI Settings
Click Yes
PowerDvd15 Will Re-Start Now In Full Screen On Your Monitor And Appear Normal
Drag and Drop the PowerDvd15 Window BACK To The 4K TV
PowerDvd15 Will Ask If You Want it to Adjust The UI DPI Settings
Click Yes
Your Video Will NOW PLAY NORMALLY in 1080p, Ultra HD, 4K, Etc.
This will fix the Problem Until it Does It Again Later (about 50% of the time)
Please Note: Other Media Types Such as MP4 ALWAYS Play Normally
For System Particulars and Hardware / Software Specs;
Refer to My Post About: DPC_WATCHDOG_VIOLATION and BSOD on Playback
If Anybody knows how to make this issue go away permanently please post the answer
If You hare having the same issue, maybe this will help you in some way
See Attached ScreenShots
I've Tried Tech Support but No Reply
Anybody?
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PowerDvd15 Build 2211, Patch Installed
Windows 10
PowerDvd15 is the BEST, I love it.
However, it's Crashing My Computer with the BSOD and DPC-WATCHDOG_VIOLATION
I see lots of nasty remarks on the net about this issue so I know I'm not alone
I'm not interesting in being nasty but I am hoping for a fix
Tech Support has not responded [after 5 days of waiting]
Does Anybody Here Have the Answer?
___________________________________________________________________________________________________________
Here's The Issue
Upon PLAYBACK of Blu-Ray or DVD:
PowerDvd15 Freezes Two Seconds into the Main Feature
BSOD [Blue Screen of Death]
Crashes Windows
"DPC-WATCHDOG_VIOLATION" Error
NOTE: [PowerDVD15 PLAYS ANY DISC ONCE AND PERFECTLY WITHOUT ANY ERRORS AT ALL]
[It RARELY Wants to Play The SAME Disc EVER AGAIN but SOMETIMES IT WILL]
[All the Initial Previews, Warnings, Teasers ALWAYS Play, Its Like Rubbing Salt Into The Wound]
[This Problem Occurs ALWAYS TWO SECONDS Into MAIN FEATURE]
All other Media Formats Play Fine, its just Blu-Ray's and DVD's played MORE THAN ONCE
The FIRST TIME You Play ANY Blu-Ray or DVD it will Play PERFECLY WITHOUT ERRORS
I figured maybe the PowerDvd cache could easily be the issue so I did clear the cache in PowerDvd software
I also tried deleting the actual Powerded Cache Folder itself
All this points to a software bug in PowerDVD15 IMHO
______________________________________________________________________________________________________
System Hardware / Software Details:
PowerDVD_15.0.2211.58_DVD150828-05 Purchased from Cyberlink Website
Patch PowerDVD_15.0.211.58_Patch_DVD150828-09 Patch Installed
Antivirus: Norton Security
Updates: All updates for Windows, PowerDvd, Nvidia and all else updated
The latest Windows Defender Update did error out, however this probelem started long before that
O/S: Windows 10 64-bit Home [Pre-Loaded on New Computer]
Computer MFR: CyberTron
Computer Model: Steel 9600
Graphics Card: Nvidia GTX 960
Blu-Ray / DVD Drive: ASUS BW-16D1HT
Monitor One: Nvidia GTX-960 DVI Port, AOC Model 2019 PC Monitor, Resolution 1,680 x 1,050
Monitor Two: Nvidia GTX-960 HDMI-HDTV Port, Sony Bravia XBR-49X830C Ultra HD 4K TV, Resolution 3,840 x 2,160
Monitor Three: Nvidia GTX-960 DVI Port, Envision G20 PC Monitor, Resolution 1,680 x 1,050
All other pertinent system information should be found in the dxdiag.txt file attached
Complete System Purchased New at: Fry's
No System Issues, No Other Hardware or Software Errors
dxdiag.txt & screenshots attached
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