Playback of Blu-Ray or DVD Freezes. Crashes Windows with BSOD & DPC_WATCHDOG

Another_Dimension

Newbie Location: Another_Dimension Joined: Dec 03, 2015 22:54 Messages: 9 Offline

Solved by

Dec 04, 2015 03:31

PowerDvd15 Build 2211, Patch Installed

Windows 10

PowerDvd15 is the BEST, I love it.

However, it's Crashing My Computer with the BSOD and DPC-WATCHDOG_VIOLATION

I see lots of nasty remarks on the net about this issue so I know I'm not alone

I'm not interesting in being nasty but I am hoping for a fix

Tech Support has not responded [after 5 days of waiting]

Does Anybody Here Have the Answer?

___________________________________________________________________________________________________________

Here's The Issue

Upon PLAYBACK of Blu-Ray or DVD:

PowerDvd15 Freezes Two Seconds into the Main Feature

BSOD [Blue Screen of Death]

Crashes Windows

"DPC-WATCHDOG_VIOLATION" Error

NOTE: [PowerDVD15 PLAYS ANY DISC ONCE AND PERFECTLY WITHOUT ANY ERRORS AT ALL]

[It RARELY Wants to Play The SAME Disc EVER AGAIN but SOMETIMES IT WILL]

[All the Initial Previews, Warnings, Teasers ALWAYS Play, Its Like Rubbing Salt Into The Wound]

[This Problem Occurs ALWAYS TWO SECONDS Into MAIN FEATURE]

All other Media Formats Play Fine, its just Blu-Ray's and DVD's played MORE THAN ONCE

The FIRST TIME You Play ANY Blu-Ray or DVD it will Play PERFECLY WITHOUT ERRORS

I figured maybe the PowerDvd cache could easily be the issue so I did clear the cache in PowerDvd software

I also tried deleting the actual Powerded Cache Folder itself

All this points to a software bug in PowerDVD15 IMHO

______________________________________________________________________________________________________

System Hardware / Software Details:

PowerDVD_15.0.2211.58_DVD150828-05 Purchased from Cyberlink Website

Patch PowerDVD_15.0.211.58_Patch_DVD150828-09 Patch Installed

Antivirus: Norton Security

Updates: All updates for Windows, PowerDvd, Nvidia and all else updated

The latest Windows Defender Update did error out, however this probelem started long before that

O/S: Windows 10 64-bit Home [Pre-Loaded on New Computer]

Computer MFR: CyberTron

Computer Model: Steel 9600

Graphics Card: Nvidia GTX 960

Blu-Ray / DVD Drive: ASUS BW-16D1HT

Monitor One: Nvidia GTX-960 DVI Port, AOC Model 2019 PC Monitor, Resolution 1,680 x 1,050

Monitor Two: Nvidia GTX-960 HDMI-HDTV Port, Sony Bravia XBR-49X830C Ultra HD 4K TV, Resolution 3,840 x 2,160

Monitor Three: Nvidia GTX-960 DVI Port, Envision G20 PC Monitor, Resolution 1,680 x 1,050

All other pertinent system information should be found in the dxdiag.txt file attached

Complete System Purchased New at: Fry's

No System Issues, No Other Hardware or Software Errors

dxdiag.txt & screenshots attached

Filename	DxDiag.txt	Download
Description	DxDiag File - Note +++ WER8 +++ In Diagnostics Section
Filesize	83 Kbytes
Downloaded:	734 time(s)


Filename	DPC_WATCHDOG_VIOLATION.JPG	Download
Description	BSOD Image
Filesize	66 Kbytes
Downloaded:	135 time(s)


Filename	Computer Specs Cybertron Steel-9600.PNG	Download
Description	Computer Specs
Filesize	432 Kbytes
Downloaded:	129 time(s)

nullack

Member Joined: Dec 29, 2010 04:09 Messages: 139 Offline

Dec 04, 2015 16:04

The reality is that Cyberlink uses kernel mode processes in their software. This isnt automatically a bad thing, it just means that because the ring 0 mode processes have special rights and instead of where user mode processes are just shut down if something goes wrong, if a kernel mode process is badly coded by mistakes in development, it can take the whole system down. So it needs to be right.

Microsoft got sick and tired of being blamed for IHVs and others writing buggy kernel mode processes and then people blaming Microsoft for the crashing. They developed tools and tests to help companies with this. They also did things like inroduce programs for "platform readiness" and "certified for windows version xyz" etcetc

Part of meeting Microsofts platform readiness for Windows 10 for example, is to pass Microsofts test tools. The fact of the matter is that Cyberlink PDVD 15 on the builds Cyberlink has published both beta and prod, they fail those tests. They have buggy code that fails to pass Microsofts standards and tests. Its not hard to do the tests, I've previously explained how to set a windows system into the device driver verifier mode and actually how to replicate the specific Cyberlink failure at will easily.

Cyberlink so far have been silent on this matter. And its not the first time they have gone silent, there was a scandal awhile back when they removed DVD audio from powerdvd but continued to market it as a feature, then the support would be silent when customers said it doesnt work and they'd do nothing about the topic. Just like here.

Another_Dimension

Newbie Location: Another_Dimension Joined: Dec 03, 2015 22:54 Messages: 9 Offline

Dec 05, 2015 04:57

Just an update: CyberLink Support Team has notified me they have Escalated this to the R&D Team and they will provide an answer as soon as they have one. Let's not be so quick to trash them, these things can be confounding at a system level to sort out with all manner of hardware and O/S combinations. I trust they will follow through. See their reply attached.


Filename	Cust Svc Response.JPG	Download
Description	Escalated to R&D Team 2015-12-04
Filesize	61 Kbytes
Downloaded:	140 time(s)

nullack

Member Joined: Dec 29, 2010 04:09 Messages: 139 Offline

Dec 05, 2015 05:16

Thats a stock response they use when they realise that it needs a code fix and isnt a support thing that can be fixed via setting changes or re-install etcetc

I do indeed like you hope they fix their kernel mode processes so that it passes Microsofts test. By your response, I can tell you dont understand the nature of the coding issue with how Cyberlink are currently failing Microsofts tests. Its got nothing to do with different configurations as you claim - its all to do with defects in their cyberlink helper device driver code, which is a sys object that Cyberlink installs as part of powerDVD which runs in the ring 0 kernel mode. For Cyberlink to be platform ready on Windows, they are required as part of the windows platform readiness to be able to pass these tests. They are not windows platform ready when they fail the tests.

Sometimes with the stock response youve gotten, sometimes I've had a patch within a few months that fixed the problem. Other times when Ive also gotten that same stock response on other defects from support, it's never been resolved. Such as me reporting deinterlacing has not worked properly since I originally used PowerDVD 10, and every version since.

Another_Dimension

Newbie Location: Another_Dimension Joined: Dec 03, 2015 22:54 Messages: 9 Offline

Dec 08, 2015 05:23

Many THANKS to PREETI in Tech Support - SOLVED BSOD Problem Quickly [Blue Screen of Death Upon DVD Blu-Ray Playback].

Please see attached files, "CyberLink Response" along with "Say NO"

As suspected, this was simply a settings error with a mismatch between REFRESH RATE signals sent and recieved between playback media and playback device. A simple initial answer of NO upon installing the software and playing the first DVD FIXES THE BSOD PROBLEM.

PROBLEM SOLVED - THANK YOU PREETI - I AM VERY HAPPY WITH TECH SUPPORT.


Filename	Say No.JPG	Download
Description	Saying NO FIXES BSOD Error
Filesize	33 Kbytes
Downloaded:	192 time(s)


Filename	CyberLink Response - Try This.JPG	Download
Description	Cyberlink Tech Support Response - Try This
Filesize	82 Kbytes
Downloaded:	197 time(s)