Messages posted by DAN0007

Is that right Sonic . I have 64GB ram. So its pointless. Yet listen to all the hype. I know I have other major problems. But still unable to Capture HDV. My suggestion would be to improve the help. CS. I splashed out on the whole package DS 3. Not only is most of my ram unusable. 64 BIT AS IS HEAVILY PUSHED by Cyberlink. SHOULD MEAN EXACTLY THAT ALL RAM CAN BE USED (IF NEEDED)M But decided to start editing with a photo and effects- Greatened to a music clip on magic sounds. ITS NOT FREE. Non are from 54 genres
Not one. How miserly is that . I had been spoilt by Pinnacle. Of course one gets most music elsewhere for serious projects but for quick family / fun scenes its nice to have on hand some quick jingle s etc. Ok lets buy. How much $99 for a CD. $66 for a single track. If Pinnacle can supply a reasonable pack to get you started . Why can't cyberlink. This is disappointing. A suite implies extra. I mis-read the Box THAT STATES $800 Value premium content. The wedding pack I have not been able to find the transitions /effects SHOWN on the actual box. I have found 9 so far.
Going back to the 64bit RAM problem. This is my only reason for selecting Cyberlink. And as I needed new ram- went for 64bit for future editing despite my CPU lacking in power. Yet I now note Pinnacle 18 (cheaper) not only gives free flexible music starts ends etc. but is now stating 64bit. Could have bought less Ram and a better CPU. I do feel duped.
Having completely updated My ASUS BIOS - HV SPLIT AND LEGACY drivers not successful. I am waiting responses from ASUS and Canon,. CS not able to help still. So as it stands - am going to have to load Pinnacle 14 in the hope I don't let down a wedding couple for xmas.
CS and capture should have a far better data base/ expertise to solve customer problems .While th forum has been of help. I have still come to dead ends.While CS have responded in reasonable time - they have gone silent.zzz
Dan

Thanks, I can see I only sent part of suggestions. 1/ One was to have a help function at top of screen-specifically troubleshooting etc. and best way to load program. Located say next to user preferences. I tried to load all Director suite onto a dedicated file on my 3tb hd. You can not do this as not all 64bit programs. So PD13 suite3 puts it elsewhere and you have no choice where its going to go.?
As HD is not partitioned guess my stuff is all over the place.
I don't see any basic stuff like this for a new purchaser i.e for best set up. 2/ Small point would be nice if one gets an email message your not forced to go through all the advertising to get back to the forum, Link should take you straight there.
Dan
Dan

Many Thanks GG. Will try this and let you know outcome.
I now realize the sound scores are VERY limited.Only ones highlighted in blue are available at top of magic music. Not even one clip for all the genres are available. Only for purchase $99 each set. Disappointing as assumed Director suite 3 claims $800 of goodies. Having trouble getting a photo plus 3 effects to work together freezes. Ok I have own music but always liked this with Pinnacle as gets you started with type of sound your looking for. I don't suppose uninstalling and reinstall may solve problem. No probably not.
Dan

Many thanks Both. Yes windows recognizes HDV40 on device manager. Drivers 2006 old but says up to date or latest is up to date.
PD13 I only have optical or microphone capture options ie the icons highlight (blue edge) when cursor on them. But nothing on the HDV or other cam icon.
Now I have an Asas Sabertooth MB with one rear fire wire PORT. Another is on front of case - which I used initially but realised the MB does not cater for IEEE 1394 on the MB its self. So cable is loose inside case. (thought this was great at first) But connecting to the rear still have same problem. note my MB says rear port is 1394a. Canon HDV manual States just 1394 if that is relevant.
Did hear a sound with audio on. Pressed play footage running on cam .but nothing on PD3 at all. The default is always on the optical drive icon.
The only problem I can see on devices is a Marvell 91xx Config ATA Device- I do not know what this is ,However properties tries to load drivers via Internet without success. tried several times. not sure if this is connected to above problem.
Canon Legria HV40 is on devices no problem. As nothing at all happens ? drivers ok.

So I have not tried HDV split. is that ok with PD13 - ? Won't reduce quality or other. I checked camcorder menu AV to DV is off, There is mention of wrong signal standard check manual of connected source in canon manual. Not sure how to check this 1394a port in case faulty. never been used before. as new build pc. First time used rear fire wire port never captured footage before.
Many thanks for help both. Dan

Ok Loaded Director 13. Attached my HDV Legria CANON Camcorder to the fire wire 1394a port. Switched cam on. Windows 7 64 bit recognized cam, loaded drivers. On device manager HDV 40 CAM Icon is shown. Drivers up to date - no problems listed.
Switched Cam on - booted up PD13. On capture the default External or optical drive icon is highlighted. All others are not. So clicking on Capture from an HDV Camcorder icon. Nothing. Cable checked cam is powered by mains not battery.. So nothing. Of all the functions only
external or optical and microphone can be highlighted for selection. So the other six are washed out. do not highlight for selection.I was not concerned as thought the software will know the cam is connected.

Any one know what I need to do (exactly). ?
I also am still trying to load Power dvd 14 as message states Not enough disk space. I have a NEW 3TD HDD?. Another member had 6TB Yet although mentioned by several members no solution is given on the forum. Seems very odd especially when its an old problem. No download appears to be available.What happened to the other members - does not one give solutions. I do not like this ticket business which can take days.
thanks for any help.
Dan.

I am struggling to get started on Power director 13. Using HDV Camcorder . The icon on capture wont select .It defaults on capture on an external or optical drive which is always highlighted.. Win 7 recognized my cam & loaded drivers and the Legria HV40 CANON HDV model is shown to be working properly. Yet PD13 will not capture. Checked the 1394a port and cable. Not able to get any answers to-date.
1/
I appreciate this may not be the right thread - But as I have so many problems as a newbi and admittedly new to this software it is extremely time consuming with support requesting proof of purchase EVERY TIME I APPLY FOR A TICKET for which I am still waiting answers.-Two weekends wasted do far. Not able to start a single project with an urgent wedding to do by xmas.
Far more more details / Trouble shooting help needs to be available on a help button that is easily accessible.For first time starters for instance A NEW ICON NEXT TO PREFERENCES AT TOP OF SCREEN would be ideal. All in one place so to speak. I am not a complete newbi as previously used Pinnacle all way up to v14. I found the forum with clear subject threads on the problems I have - despite several members having same problems I found it odd not one solution for a known problem is given.(my particular problems at least) Again it appears you have to go to CS each time for a ticket which can take days. Had the solution been here I could have started my urgent project this weekend. This is my first suggestion. Of course I have looked at the tutorials - but my problems are not covered in the few that are available. Its not good enough, pretty appalling really.

2/ Pinnacle 14 which is old allows one control on the UI its great I can easily enlarge the story board to at least 3 sizes up and reduce if need to. I see the review and library panes can be enlarged on PD13. Great. But it looks like the TIME LINE cannot be enlarged at all. Specifically the story board. Its nice to see many clips also. But with smaller projects with few lines/tracks would be great to be able to enlarge view. As far as I can see it can not be altered. Even P14 has this. So on my 27inch Monitor the Story board boxes are only 1inch square approx. Far too small for many editors who like the story board. Its great you can see many lines on time line view - but I doubt I'd use more than 15.
It appears Cyberlink have not catered for people with failing eyesight. This is the most important screen. Is there a plan to be able to scale, vary the size of choice of the story board at will with the next UI in PD 14 version. That alone would interest me in upgrading.
( If I can get started on PD13 ) still trying to find solutions which even include Power dvd 14 saying not enough Hdd space yet I have a 3TB HDD. Am I jinxed. No cyberlink product is working for me so far. But it is the extreme delay in sorting out these problems that gives me serious doubts. There should be patches available now on the downloads section which only contains two Audio fixes.

3/ Where are the trouble shooting tutorials for given problems. Capturing HDV etc. help. would be a good start. This could be linked to the help icon at top of screen also. Its time consuming, fiddly to keep going off screen to try and find info on the web etc.. Even Pinnacle 14 Came with a nice book and trouble shooting. The knowledge base FAQS are non existent example Type in Capture or HDV Capture. NOTHING. What is particularly frustrating is these problems should have an easy fix and easily accessible.
Dan

Michael . My main problem is the title of this message board.
Exactly "Not enough Disk Space" when loading Power DVD 14
Of course all my recent products from Cyberlink will be effected if power DVD does not work. Hence I mentioned them. I have submitted proof of purchase on CS 0001420117.
As Cyberlink seem to be hung up on this. I repeat.
They are Director suite 3 : PK6716J67H393G13 although not required as problem is Power DVD 14.
AND THE POWER DVD 14 is xxxxx . I could not see an SR Number on search programs and files. It was not mandatory any way. But I spent quite awhile trying to find it and gave actual DVD details from the inner circle of DVD in case this was of help. I really dont see what else I can do. or why the extreme delay in sorting this problem if there is a fix. I had spent now over £200 for what I thought to be a promising product for all my future projects.
I have another weekend wasted and still can not load Power DVD 14. None of my questions have been answered Hence I try to give more information to no avail.
I see a beta patch- Do I use it- strange after all this time. No fully tested patch is available, and where is the new installer that is mentioned. I do wish I had not gone for Cyberlink now.Because Power DVD is not fit for purpose. will be approaching the retail supplier about this for a refund. While I am left with Director Suite 3 which will be a waste of money if I can not burn my projects to blu ray discs.
What the heck is going on for a known problem since April 2014. Why have I not been put in the right direction so I can get on with my project.The patch is still not listed or ? new installer I need for something that should have been on the dvd I bought. While input on this subject seems to have dried up on the boards- have the other reporters left cyberlink.
Power director 13 is contained within Director suite 3. I stated this should have been 14. while I gave feedback that surely power dvd should been included in the suite. Why even Power DVD 10 was included with my LG BLU Ray writer.Although also not fit for purpose because that also had great difficulty playing a blu ray movie. Hence my purchase of 14 which emphasizes the blu Ray features. I appears feedback is not wanted. Is there a patch or not. ? do I load the old beta patch which I'm not keen on.
Dan.

Yes did submit this above earlier. Ticket CS001420117
Dan

Hi I have had emails - But where is the fix. I can not find it. The link might say problem fixed. Ok where is the fix. I think Cyberlink assumes you have used this site for years. If this problem been reported and fixed a long time ago- Why am I not given the info. i.e Where to go for the fix.its not on the Power dvd 14 Downloads section where you would expect it. Considering Fixitman mentioned this problem above as far back as 14th April 14 . Why is it not even mentioned above in this forum.The fix that is. I have said I am new to this site.
Very strange. Getting very annoyed. It seems arrogant to just say its fixed. I am not telepathic - I don't think so anyway
So I have a useless new LG Blu Ray writer. Although after much trouble managed to play a blu ray movie on Power dvd 10. eventually .Rushed to buy 14 and its worse.
Dan
PS Where is this new installer that is mentioned. ?

Ok did not think at first this was the thing to do for such a basic issue as was sure a fix would be already available on support downloads. So quite shocked by this. Have now got a Question I.D CS001420117 ? Could not see a ticket number. Is this the same. Cant believe its 12am and got nowhere.
Thanks Dan

Sorry you will have to forgive me as new. C stands for Cyberlink ? S stands for . I have not made any service case request if that is what you mean. I have added more to the above messages.
Thanks Dan

Well many thanks. Very quick response still typing my problems..You can see I'm getting quite frustrated.
Where is the fix on the download section . I only see two audio fixes for power dvd 14. What do you mean by case I.D
I have the long product key & an SN :10013527 on the box. Retail purchase not download. ? Where is the new installer.Off work today trying to start this wedding movie. So will be my first but urgent project. Addition : I have only tried to load Power DVD today so I have not made a case I.D yet, I see this problem dgoaes back to ? may 2014. So can not understand why there is no patch on downloads by now after all this time. I only see Beta fixes. Do I have to use the Ultra power DVD Beta fix. or make case I.D. That may take too long.

Thanks Dan

I have had tremendous issues loading Director suite 3- legally copy- all cyberlink could say is send proof of purchase. No help at all. I had Power DVD installed as came with my new LG Blu Ray Player -Which seems stupid if Power DVD 10 does not handle Blu Ray. So bought Power DVD14.
To my disgust can not load it. ON A NEW 3TB HDD. As others have commented nothing to do with Raid or size of your hard drive. It is a serious problem for many. Same message Not enough disk space to load try another drive.?. As the default on my Win 7 64 bit C drive is X86 .Same Message not enough space. Made new C drive dedicated folder. Shock horror same massage what ever I do or file created SAME MESSAGE.Not enogh disk space on my new 3TB HDD. So it is empty except for win7 64bit and Director suite 3 and start up programs.
This is pretty appalling cyberlink release Power DVD 14 with this kind of error. Which must be quite common. There is a beta Fix by a third party on the web. Why has Cyberlink not sorted this out. I don't wont to risk a third party download which may very well be fine when Cyberlink should address this immediately. Having been to cyberlnk downloads I also see 2x audio problem fixes. Looks like they rushed this version through. Not happy at all two weekends wasted and I have WEDDING TO DO by xmas.
Any help appreciated. I am new member and first time using cyberlink - I thought got away from Pinnacle which is excellent but always buggy. I am looking to see if the story board size can be enlarged as too small for me.Tiny boxes are too small .This is my preferred view view of scene sequence. The UI can be changed for the top viewer etc why not the bottom of screen also ? Does not make any sense. Even Pinnacle 14 has this function. Not happy as thought the suite 3 would have Power DVD 14 included as standard plus Director 14 instead of 13 enclosed in the box. While the $800 value premium content is a joke i.e wedding package has only 6 transitions ok particles mybe another 3 . THAT IS hardly a package, same situation for holiday travel etc.
OK I am new may be missing something . Hope I have not made a mistake changing to Cyberlink. There are some pluses I can see..

Thanks for any help Dan.

Hi just broke away from Pinnacle - Bought I thought the full package Director Suite 3. I have a few gripes but will spend more time first in case I missed something- But where is the UI. ie to charge too e size of the story board I cant use it this small and am using 27inch monitor.
The so called $800 VALUE PREMIUM CONTENT wedding pack-travel- holiday is only 6 Effects for the wedding. That can't be right a pack should be the full content plus effects on the box seen are not even in the scant ones loaded from the 2nd DVD. Even Pinnacle 14 can alter the UI. and without having to buy more packs had enough to satisfy. It is the bugginess of Pinnacle that I had to try another brand. And they never produced patches.
This forum has taken me 2 hours alone - site must be down. Am disappointment it looks like I have to buy power dvd 14.
You would think this was covered in the most expensive package sold by cyberlnk.
I hope there is a way to increase the size of the story board- ? Is version 14 covering this. More detail on this update later.
Thanks Dan