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Understand that I am a total noob.
Ok, with that established,....
I was finally finished with a project I was working on (my first one, in fact, which has been my learning project for PD12 as well), and I tried to produce it. After nearly 90% completion in H-264 AVC, PD12 informs me that it cannot complete the producing due to some elements not being supported by the format chosen. I next tried producing in plain old AVI, and after a very short few moments, I got the same message.
Upon attempting to go back to the edit page to investigate further, PD12 locked up and wouldn't respond to any keystrokes or inputs.
I restarted the computer.
Upon attempting to retrieve the project to try again,...all the video from the project was missing. The title tracks, music track audio tracks and inserted photos were still there,...but no video. Even the master file from which I originally pulled the video to create the separate project file was empty.
Can anyone explain WTF happened?
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While working on a project, the PD12 took over in the middle of my editing and began auto-rendering,...making continuing impossible until it was done.
Upon returning to the project when auto-rendering was complete, all volume on the entire project was significantly reduced from what it had been as I was working on it. Despite all adjustments I've tried to make to maximize what audio is left, it just doesn't come up enough to be usable and the project seems destroyed, forcing my to scrap it and start from scratch with the original master footage. (That was a LOT of work, by the way)
Any idea what caused this or how to prevent it from happening again?
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Well, we changed out the graphics card for a more up-to-date one, and that seemed to work at first,...now it's doing the same crap again. However, this time I noticed a box I could click on the failure notice window, that informed me of this:...
Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangB1
Application Name: PDR12.exe
Application Version: 12.0.2420.0
Application Timestamp: 52b42039
Hang Signature: d076
Hang Type: 1
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Hang Signature 1: d0767ad200f567354e200eb75f0a7cdf
Additional Hang Signature 2: b18b
Additional Hang Signature 3: b18bc607594958cd63fb7343b6d2b023
Additional Hang Signature 4: f148
Additional Hang Signature 5: f1485b7767b8fa9ad802849d858a812d
Additional Hang Signature 6: 982d
Additional Hang Signature 7: 982da0c4d2d9b7a0b01ef1ef5399a95b
Any clue what this means?
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First, I must state that I am not as technically proficient as the rest of the users here. I read these postings trying to make sense of them and half of what is said goes right over my head. It seems from reading here that one must be a programmer to even hope to use this software, which seems soooooooooo wrong. We acquired PD12 based on reviews posted online about how it was supposed to have the fewest issues and be among the easiest to use yet full of features. HOLY CRAP was that a bunch lies!!!
The system I am using is an HP e9290f, running an Intel Core i7 CPU 920 @ 2.67Ghz, 9Gig RAM, Windows 7 Home Premium, and running an NVIDIA GTX 260 GPU.
We installed PD12 and right away there were problems getting it to run. Eventually turned out that we needed to download an updated driver for the GPU, which we did. PD12 was then able to start, and I spent several hours taking footage of a friend's wedding and playing around with it to set about learning to use PD12. However, after shutting PD12 down for the 1st time, and then attempting to fire it up again a couple days later to continue working on the project, the project would automatically load as it had been when I last worked on it,...but the ONLY thing I could do with it was conduct simple playback of the project. I could move the cursor for playback down along the length of the timeline to begin playback at any point I liked, and I could play the project as it existed. But when I tried to expand the timeline in order to resume working on the project,...the cursor permanently went into "thinking" or "pending" mode, and nothing would occur. Likewise if I did anything else other than playback. Nothing, zip, nada, zilch, bupkiss, snake-eyes.
I sent off a request to tech support for help, and they responded with eliminating shadow files and updating the GPU. I deleted the shadow files, and once again tried updating the driver. (Yes, we restarted the whole system many times.) Once,...and I am still unable to explain how or why,...PD12 did start suddenly working again. I continued working on the project, then when I was too tired to continue and had to get some sleep,,...praying for rain and to the tech gods,...I shut PD12 down again,...hoping that whatever went right would stay right and restart again next time.
Well, that didn't happen. I've tried duplicating everything I can recall that we did before it resumed working last time, and I can't get the damned thing to run right. I need suggestions,...but I must stress that you are talking to a simpleton here, so do not assume I will understand the terms you are using. Talk to me like a child, as that is what is required.
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