First, I must state that I am not as technically proficient as the rest of the users here. I read these postings trying to make sense of them and half of what is said goes right over my head. It seems from reading here that one must be a programmer to even hope to use this software, which seems soooooooooo wrong. We acquired PD12 based on reviews posted online about how it was supposed to have the fewest issues and be among the easiest to use yet full of features. HOLY CRAP was that a bunch lies!!!

The system I am using is an HP e9290f, running an Intel Core i7 CPU 920 @ 2.67Ghz, 9Gig RAM, Windows 7 Home Premium, and running an NVIDIA GTX 260 GPU.

We installed PD12 and right away there were problems getting it to run. Eventually turned out that we needed to download an updated driver for the GPU, which we did. PD12 was then able to start, and I spent several hours taking footage of a friend's wedding and playing around with it to set about learning to use PD12. However, after shutting PD12 down for the 1st time, and then attempting to fire it up again a couple days later to continue working on the project, the project would automatically load as it had been when I last worked on it,...but the ONLY thing I could do with it was conduct simple playback of the project. I could move the cursor for playback down along the length of the timeline to begin playback at any point I liked, and I could play the project as it existed. But when I tried to expand the timeline in order to resume working on the project,...the cursor permanently went into "thinking" or "pending" mode, and nothing would occur. Likewise if I did anything else other than playback. Nothing, zip, nada, zilch, bupkiss, snake-eyes.

I sent off a request to tech support for help, and they responded with eliminating shadow files and updating the GPU. I deleted the shadow files, and once again tried updating the driver. (Yes, we restarted the whole system many times.) Once,...and I am still unable to explain how or why,...PD12 did start suddenly working again. I continued working on the project, then when I was too tired to continue and had to get some sleep,,...praying for rain and to the tech gods,...I shut PD12 down again,...hoping that whatever went right would stay right and restart again next time.

Well, that didn't happen. I've tried duplicating everything I can recall that we did before it resumed working last time, and I can't get the damned thing to run right. I need suggestions,...but I must stress that you are talking to a simpleton here, so do not assume I will understand the terms you are using. Talk to me like a child, as that is what is required. There is no situation in human relations that cannot be solved with a suitable application of high explosives.