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I am on my 2nd copy of the 2d/3d dredd bluray---it will not play?
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New update out today solved the issue
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I just answered that I was actually insulted by their response and they should check their own forum to clearly see this is their issue
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And the lame response I received from cyberlink customer support:
Dear Marc,
Thank you for contacting CyberLink Technical Support.
I understand your concern related with CyberLink PowerDVD 12 Ultra upgrade and you are unable to play Blu-ray with it.
In regards to your issue, please provide me the following information:
1. Please check the SR Number of PowerDVD software and then send it to me in order to assist you better. You can refer to the URL provided below to get the SR number of your software.
http://www.cyberlink.com/prog/support/cs/faq-content.do?id=2615
2. I would suggest you to please make sure that you have the updated drivers for your Display card and Sound card. You may contact your Display card and Sound card manufacturer or the computer manufacturer to get the latest drivers.
If issue persists or you have the updated drivers, I request you to send me the system log file (DxDiag.txt log file) for further analysis.
DxDiag.txt: You can use the steps that follow to create this file:
Start --> Search --> Run --> dxdiag --> Save All Informations --> a DxDiag.txt file created.
3. Also, please send me the snapshot of the error screen with full desktop. We will look at the screen capture, analyze and send you a solution or provide more information.
To take screenshot, please follow the steps given below :
a. Press the Print Screen key on your keyboard when the error appears on your screen.
b. Click on Start -> Programs-> Accessories-> Paint.
c. Paste the screen capture there by pressing Ctrl+V
d. Save the file with the extension name .jpg and then send to CyberLink Support for analysis.
4. Please send me the BD Advisor by visiting the link provided below:
http://www.cyberlink.com/prog/bd-support/diagnosis.do
5. Which are the Blu-Ray titles (with region code) that you are trying to play?
Use the below mentioned link to get back for further queries:
>>https://membership.cyberlink.com/prog/support/cs/support-login.jsp<<
Please feel free to contact us back for any further clarification or for any assistance related to CyberLink products.
Thank You and Best Regards
Bedi
CyberLink Technical Support
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No, my 2D disc will not play either
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I just came home with the US version and am getting a message that this title requires an update....
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