Quote: And the lame response I received from cyberlink customer support:

3. Also, please send me the snapshot of the error screen with full desktop. We will look at the screen capture, analyze and send you a solution or provide more information.

To take screenshot, please follow the steps given below :

a. Press the Print Screen key on your keyboard when the error appears on your screen.
b. Click on Start -> Programs-> Accessories-> Paint.
c. Paste the screen capture there by pressing Ctrl+V
d. Save the file with the extension name .jpg and then send to CyberLink Support for analysis.

CyberLink Technical Support

I am having the same issue as everyone else.

AS for screen capture I tried this myself. Not sure if there is something in the way the bluray is displaying the warning image on the screen for me but screen capture wont work.

I just answered that I was actually insulted by their response and they should check their own forum to clearly see this is their issue

I think you need the capability of 3D capture, to take a screenshot of the RED screen with the need update error. I have sent a screenshot to Cyberlink support.

the issue is a new Java BD+, remove it and the Prometheus Blue ray plays great. but should not need removing to play in a current Blue Ray player,

Trying to play non 3D Prometheus with PowerDVD 12 1905c, and a LiteOn iHES112 drive. This combo plays every other Bluray I have just fine (except Harry Potter Deathly Hallows Part 2 which just drops me to the PowerDVD 12 screen).

Frustrated that I can't play this bluray, when Avengers played beautifully.

Waiting for an update, won't bother with customer support.

If you submit a support ticket with your cd key you will get a response to where you can download a new version that now works with Prometheus.

Works fine for me now.

Thanks CyberLink...

What version did they send you? I "just" upgraded to a new version 1905c. Is there already a version newer than that?

Quote: What version did they send you? I "just" upgraded to a new version 1905c. Is there already a version newer than that?

I just updated to 1905c and I get the same error.

Lord Rahl, which version do you have?



Same problems in this thread!
(http://forum.cyberlink.com/forum/posts/list/15/24922.page)

You would think being a major multimeadia company they would work with movie companies to make sure this is never an issue. It should be to hard to make a patch before the new encoding comes out thru the movie companies

I tried Prometheus 3D with Coral WinDVD Pro trial and it worked great!

I have thought aboput that too. But why should i have to go and download another prgram when i paid money to be able to watch my dvd and blurays. Like i said in a post befor they need to work with the movie studios to make sure this doesnt happen

Just install this new PowerDVD patch...

http://www.cyberlink.com/downloads/support/powerdvd/patches_en_GB.html

New update out today solved the issue

Thanks a lot for the help. I installed that just after sending in the query and it now works perfectly.

Thank you again,

Ben

The issue I'm having is that the 2D version plays fine, the 3D version plays... sort of. When it gets to a new chapter in the film it stops and the message "CyberLink PowerDVD could not read a file on this disc. Playback will stop." come up.

But when I close and resume the film it can play the chapter, and if I skip through it can play all the different chapters. But when I play the film and the playback naturally reaches a chapter change the message error pops up.

I'm using PowerDVD 10 that was bundled with my LG Blu-Ray drive, so the patch won't help me. Any ideas?

Admittedly this is my first move into a 3D Blu Ray, so for all I know it could potentially be something wrong with 3D in general on my PC or a faulty disc.

Quick question.As I mentioned before.Prometheus was already working in my BD drive.Should I install the new update patch even though the disks are already working or should I wait until Abraham Lincoln:Vampire Hunter,another FOX title comes out in two weeks and see if that works too before dowloading the patch?

I'm more inclined to wait to see if my Prometheus disks working was a fluke and try Abraham Lincoln:Vampire Hunter in two weeks when it comes out and I get it.Sort of the,If it ain't broke,don't fix it idea.If my Prometheus disks which I checked twice are working without the patch than why download something I don't need at this point.I figure if there is a problem with the Abraham Lincoln:Vampire Hunter Blu Ray,I can always download the patch at that point.

The problem isn't related to what brand of BD Rom youre using in your computer. It looks like the problem is related to a bug in playing certain 3D BD discs.

Promethius 2D works fine even without the new patch. You just need the patch for when playing the 3D version.

Already stated it is due to new Java BD+ DRM scheme

and has already been fixed with latest PowerDVD update

I thought I'd post to say the patch definitely fixes the problem with 3D Prometheus.

Edit: I watched it all the way through with no issues. Best 3D video quality I've seen so far at home!

It fixed it but it totally froze on my half way through the movie. Didn't have time to load it up again. I will try later.

Still no patch for powerdvd 11 though.why should i have to pay to upgrade to 12 when i bought 11 1 month b4 12's release

prob i am having is that pdvd resets to home screen each time prometheus changes chapter

I wonder if AnyDVD-HD would be able to correct this issue in their software in a future update. I know that the latest version of AnyDVD can't fix the problem; even when using SpeedMenu.