Messages posted by wildfisher2

Quote: wildfisher2,
Some of your points have merit (refund delay, non-Nvidia issue).

I think so. I was told I would be issued a refund and it never happened. Makes me wonder if that guarantee is worth taking seriously.
I also think it's a bit off that we were told on these forums it was a driver issue yet 3 months later a PD11 patch fixed it. Perhaps if it had been fixed in the first weeks and at least acknowledged it would have saved us all a lot of hassle

Quote: wildfisher2,
Glad to see that you stuck to it.

Thank you. I am happy with the software now it works.

Yet another thread on this, but this time it's good news so perhaps it won't be locked like all the others on this subject? Maybe it's been covered elsewhere, but here goes.

I was so p***** off with this problem I asked for a refund under the 30 day rule or whatever it is. The refund of course never arrived., I never expected it to. Anyway I decided not to waste any more time chasing it and just never buy Cyberlink again.

So...... like others here I upgraded to driver to 306.97 when it came out, it was just the same.

However …....now the good news …........ the build 2215 patch fixed this for me and now PD 11 works great with my Nvdia GTX660 ti card.

Looks like the problem was not Nvidia's after all, but I probably will buy Cyberlink again. The software is great when it works.

Quote: wildsfisher2;
OK, so I have clarity, since your specific machine and video card, fails with a specific manufacturer revision of their driver

And a whole bunch more machines and nvidia cards by the looks of things if you read these forums. You did what you could and I appreciate that. Many would not have bothered.

I have just had an email from Cyberlink. My refund is in progress, should be paid back in full within 14 days, which is satisfactory.

You know what? It's easy to get bogged down and stick with what you know. Cyberlink software I do like and I'll continue to use PD10. It's just this new version does not work for me. It's all too much hassle. If I buy a car I don't want to have to spend weeks looking for special petrol or certain road surfaces that it runs best on.

Perhaps it's the jolt I need to broaden my video editing horizons. I'll may try Adobe, they are probably THE biggest name in photo and video editing software, so worth a try. Yes, a whole new steep learning curve and maybe different issues. We shall see.

I'll also keep an eye on this forum and if and when someone resolves these issues. I can always buy it again if it starts to work properly.

From one Fred to another - Thanks for your help.

Quote: I assume that you are using PD10 delux ???

Indeed. As I said I was about to upgrade to PD10 Ultra when this new kid popped-up. Could be PD10 Ultra would not have worked either, no idea, I'll never know now.

PD10 deluxe struggled with long / HD files on my Del I5 laptop, 32 bit W7 professional, which is to be expected. It runs fine on the 64 bit PC (in 32 bit mode). I was using a Sony SD camcorder and upgraded to a Sony HD. That's what prompted the change to start with. P10 produces some pretty high quality footage, so I am very disappointed I won't be able to use the new faster version.

I see Adobe are releasing Premiere Elements 11 in a week or two. 64 bit editing. I'll probably just go for that. I'll be sad to leave Cyberlink, but regardless of who is to blame for this it's not really much good for users when they end up spending more time getting the damn thing working than they do actually using it.

It was the 64 bit rendering engine I wanted. I was about to buy PD 10 64 Ultra when I realized it was superseded. I made the classic mistake, one I have never made before and one I will not repeat. Buying newly released software before the bugs have been ironed out. PD 10 rendering had issues when I first got it, rendered video that had static sections, sound missing and stuff like that, not all the time, just sometimes. VERY annoying. A few patch releases fixed that. I have no doubt they will fix PD11 too, just I'm not going to test it for them, especially PAY them to test it for them.

Thanks risey, but I have removed it and gone back to PD10.

It's like greased lightening by comparison. I guess I only have myself to blame, falling for the advertising hype.

PD 10 will be perfectly adequate for now. Still heard nothing from Cyberlink about a return / refund.

OK, last throw of the dice for me:

I downloaded and installed latest driver for my 660 TI card – 306.23. PD11 is just the same. Hopeless.

To illustrate the problem to anyone who might think this is lack of resources - disk space - whatever:

Fresh start PD 11.

Place the file ships.jpg in track 1. This file comes with PD11 and is a mere 1.47 MB. The duration is left at the default 5 seconds.

Hit preview. It takes 12 seconds to do the first preview and renders (and stalls) 4 times during this preview.

Sorry, something is not right with PD11 if it cannot handle a very small file faster than that. All my other software I have tried works fine, 64 and 32 bit. I have now un-installed this PD11 bloatware and gone back to PD10 pending moving to another software supplier. Cyberlink might want to spend a bit less time on bells and whistles, masses of silly effects and stuff and a bit more on getting basic functionality right. Now all I have to do is get my money back and see if they honour their guarantee. I'll keep you posted on that too.

Thanks for all the great help from members of this forum.

Well,if the 301.42 driver is the answer then I am really stuffed! As FredB said it is not compatible with my 660 TI card. Yes, I tried it. So I guess that's it then! Hey, you gotta laugh eh? If not this stuff will drive you nuts! The time I have wasted on this is what is really annoying along with the slow support from Cyberlink, their response is only measurable using geological time scales. Yes, I'm sure many forum members and others are using PD 11 without major issues, but that does not help me or the others who are having issues. It does not work with the latest graphics geforce cards and / or drivers.

Another irritating issue I have noticed with both PD 10 and PD11 (on two different PCs) is random crashes and very slow start up if you are not connected to the internet. Presumably it's checking if it can sell you some upgrade or other and falls over when it can't connect. It seems fine if it can connect. Not really very satisfactory.

If you use the latest nvidia gforce hardware do not buy this software. It is not fit for purpose.

Thanks again to all the good people here who have tried to help. :

Thanks again FredB. I really do appreciate your efforts. There comes a time however to move on.

I don't know whether (or really care) if Cyberlink or Nvidia are to blame, all I know is and care about is this software does not work in any useful way on my £1200 PC and reading these forums I'm not alone!

I have just contacted Cyberlink for a refund. Let's hope their 30 day money back guarantee works better than PD 11!

For God's sake, this stuff should be fun, not a hassle! :

Thanks for all your help guys it is greatly appreciated.

I think we have ALL already wasted enough time on this cr@p. My PC is way above the quoted and advertised sales spec.

http://www.cyberlink.com/products/powerdirector-ultra/specs_en_GB.html

Bear in mind I am not attempting Blu-ray Disc/AVCHD production here, just previewing a very small jpg and / or a small mpg clip. That should not require masses of free disk space. The product does not work as advertised, whatever the reason, and the support is non-existent.

I will contact Cyberlnk tomorrow and request a return and a refund. Under EU law products have to be ft for purpose, this one is not. Just reading these forums it's pretty clear many people are having big problems and are dissatisfied with this product and the support. It's a great shame I have used Cyberlnk software for some time, but no more after this. I'll uninstall this junk now and stick with my old version 10 for now then move onto Adobe or some other publisher soon.

Thanks again.

Hi, thanks for that, your help is greatly appreciated . Sadyl I tried them all made no difference

Perhaps it's the driver? I seem to have 304.87 right now.

Quote:
Please post your dxdiag.

Attached.

yes, it was 16GB, sorry for the typo.

I'm afraid upgrading to PD 11 has been a pretty awful experience, this is just the latest.

So, should I uninstall my current driver in windows first and start the install using the windows VGA driver? Or is it safe to install 301.42 while using my current version - 304.87

Hi FredB ,

Thanks for your help, but it's not at all clear to me if installing the older 301.42 will work on my new 660 ti card, it's not listed for the driver Nor can I find the info about clean install you mentioned.

Quote: the reply i got was hilarious, they wanted to know what i was doing at the time to cause the problem

You got a reply? How long did that take?

I can tell them what I was doing.

Insert a simple jpg from their own library into the time line, just one track, one file - then preview it. You can go make a coffee while it renders and displays. This is ridiculous. The weird thing is it renders and saves a long HD clip fine in "produce" very fast indeed it's just preview that does not work for me and that makes editing impossible for all practical purposes.

It's a real shame, but for me it's just one more reason to move. What a waste of money and lots of time.

Same problem here. Brand new PC, Intel I7 3.5 GHZ, 16MB memory, Geforce 660 Ti

Power Director 11, just bought, completely unusable for editing.

Final rendering works OK, preview takes forever. It also randomly locks up for minutes at a time. Honestly, what a crock of ****. All other software works fine. No doubt we will soon be offered the all new version 12, all for just another $100 or so. Cyberlink are pretty good at that anyway!

The last in a long line of straws, camel's back has finally broken. I have been a long term Cyberlink user, no more!

Adobe here I come!