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I agree Carl, Thank you for your insight and assistance, they're going to send me a new back up set but they actually told me that they're not going send me a disc from a retail box so when I go to re-install it later I'll most likely have to go through all of this again.
At any rate, Thanks a lot sir, have a great day.
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Thank you, I just don't know why it's happening and evidentially no one answering the support tickets do either.
I got another reply to the ticket where I asked if they knew why this keeps happening but again they bypassed the question and just said that I should get backup DVDs within a couple of weeks.
I don't know why they don't just say 'we don't know' if that's the case. It's frustrating.
Thanks again, have a nice day.
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Thank you for the reply sir,
I got a support ticket reply, they're going to send me a 3rd copy of the backup disks but totally ignored the question of why this keeps happening over and over again. They do this a lot, just ignore parts of the ticket, don't give answers and such.
I just want a factory created disk like you get in the retail box product, I think that would fix this but I know they're not going to do that. Also, they're not going to tell me they're not either. it's like they're afraid to give an answer on things they won't do.
The program refuses to install and it's not always the same file. When it hits the error it pops up a box saying one of the .cab files (I think data1.cab but I can't remember for sure). At that point I hit the ok and it closes the installation. This has been happening since I bought the PDR 11 upgrade in the first week that it came out so it's happened a lot and not just on one PC either. I have even had this CRC error on fresh downloads from cyberlinks site.
I normally try to install from a hard drive copy first and resort to the DVDs if I have a problem. I have multiple internal disks in my main PC totaling 7TBs. I put windows on it's own small drive and split up programs, files and editing on separate partitions of my 4TB WC black drive, I have a 1TB for backups (I just started this) and use a 2TB for internal storage. I am big on multiple copies of my movies in case a HDD crashes or some other problem.
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Thank you for the reply
Yes Sir, after this happened a couple of times I started to back the install files up every way I could think of...
I have a copy on my main PC HDD, my secondary PC, laptop, USB drive and 1TB Seagate external drive and a Seagate 3 TB expansion drive.
They all have the same problems, one or more over time get files with CRC Errors that were not there when I installed the program with them the first time. Also, I have downloaded fresh files from the cyberlink site (several times to try and get a copy that will last) and a few times the files have a CRC error on one or more of them on a first install attempt (this has happened 2 or 3 times).
The odd thing is that the files with errors seem to be random, the last time it was the premium pack and one of the extra packs...the romance pack if I recall.
Between about 5 sources I eventually found a copy of those that failed that were good. It took looking at 5 or 6 places to finally get the premium content pack. This is very frustrating.
The bad thing is that it's evened happened on the backups from cyberlink itself, the ones I paid extra for when I ordered the upgrade.
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Has anyone had similar issues or at least have a reason why this keeps happening?
I have had CRC errors in the install files of PDR 11 Ultimate from the first time I tried to install it. When I bought it I ordered backup disks so if I needed to install it again I wouldn't have to deal with that, however, the install disks have CRC errors as well. I called and was sent a 2nd set of backup disks and it installed fine.
I got a new HDD and went to use the backup disks to reinstall the program and now some of the files have the same CRC errors as before!
I have burned the install files to DVD 5 times, before installing in case it was an anti piracy thing and installed from the DVDs I burned. the next time I go to re-install one or more files on the disk have CRC failures. This includes the backup disks from cyberlink.
The files seem to be on a rotation as to which files will have this same error, it's not always the same file. Out of 5 DVDs and 3 backups of downloaded install files I managed to get the entire thing installed again on the new drive. What a pain in the neck.
I sent in a support ticket asking why this keeps happening aver and over and over but haven't heard back yet. has anyone else had problems like this before?
My PDR 11 Ultimate is an upgrade from a retail boxed copy of PDR 10 Ultra. PDR 10 has NEVER failed to install. I think after all this trouble they should send me a retail boxed copy of PDR 11 Ultimate. I know that isn't going to happen though because as much trouble as I have had they will still refuse to do the right thing and give me a permanent fix.
by the way, I have never given any install files or login info to download fresh files to anyone nor have I installed this on any PC other than mine. I am not a pirate, I just want what I payed my hard earned money for.
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Thank you Tony,
Yes I agree on the size difference now that I see that the PDR11 is much higher on the bitrate, I just don't know why 13K in 11 only comes out to be 7K in media info, and I used the same custom profile for both of the renders from the same source file as well. I set the customs because all the defaults set quality at 6 and I want to best so I set them to 7 even when I use a profile that has no other changes from default.
Still for the most part the video seems just fine, I have captured video on the PC before with Aimersoft Ultimate Converter before as well and it captures .wmv files at 6kbs, still in PDR 10 the videos end results are acceptable to me. I seem to have problems with Aimersoft sometimes having audio pitch problems and/or audio sync problems tho. It seems to happen a lot these days so I have all but stopped using it now. I guess I should contact thier tech support hehe
Thank you again sir
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Thank you both for the fast replies, I downloaded Media Info and installed it.
It says that the one from PDR 10 is 5,971kbps and the PDR11 one is 7,628 so the one is a good bit higher. What I don't understand is that PDR11 and PDR 10 are both set at 13kbps and neither of these are even close to that. When you look at the properties in windows in the file itself it says that it's 13K as well, am I missing something here?
I appreciate any help, I'm new at the editing game so there is a lot I don't understand yet.
Thanks in advance
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Hello Sparks64,
It seems to me that the best deal is to upgrade with a barebones PC kit from Newegg, Tiger Direct, etc. You can get decent kits for around $200 to $500 or more depending on how powerful you want it. This will eleminate the worry of the PSU being enough to power the upgrades in the old PC as well.
In a barebones you only get the core items and you use parts like your monitor, mouse, keyboard, DVD drive etc, maybe even the hard drive as well depending on what kit you buy. They usually come with a case, PS, motherboard, processor and ram. some come with HDDs, DVD burners as well. You can customize the order too, if it comes with 4 gigs or ram and you want 8 they can do that. If you don't want the HDD that comes in the kit and use the one you have, they will take that out and adjust the price. This is how I've built every PC I have ever owned. I just looked at Tiger Direct, kits start at $219 for intel I3 kit altho for editing you should at least use a fast I5 or I7 in my opinion.
With that said, If you're going to upgrade the old PC you seriously need more RAM (I can't imagine win 7 on 2 gigs), most likely if you go to a faster proccessor you're going to have to upgrade the motherboard with it.
A larger HDD is nice, I bought an external 3TB Seagate on black friday for $100. It makes it easy to store and share things that way and you can use it easily if he gets another PC later on. (make sure you get a USB 3 HDD if you go with an external). I burn a lot to Blu-Ray and keep the Produced files on this drive as a backup.
As for the video card, the NVidia Cuda or the AMD APP is nice to have, you can get those reasonable and that would be a good investment because you can always slip it into a newer PC later if you decide not to get the whole thing upgraded. If you decide to go with a barebones kit and don't want to upgrade your video card at the same time you can use the one he has now, then upgrade down the road.
I have made an observation that during the production on my system that the memory isn't taxed nearly as much as the CPU however I wouldn't run Win 7 on less than 6 or 8 gigs of ram. Quick look on Tigerdirect 8 gigs for $40.
In conclusion: If you still want to upgrade, RAM is 1st (if he has only 2 slots on the MB for ram don't be afraid to chunk what he has and get a set of 4 gig sticks for 8 gigs total and if you get faster ram it will be better if you want to use it in a new PC as well) just because win 7 is a ram hog.
Video card would be 2nd both of these can be used in a newer PC later provided the ram is compatable with the newer PC. I like XFX Video cards, if you register them within a few days they have a lifetime warranty on certain ones. Check Cyberlinks site for supprted cards as well before you decide on what to buy. Video cards start in the $50 range and go way up however you can get a decent one for around $100.
If he's low on HDD space then I'd get one of those as well, you can get 1TB to 1.5TB drives for just a little more than a 500 gig these days, This is also easily transfered to a newer PC. For HDDs I usually buy Western Digital, WD Black drives have 5 yr warranties. WD Blue and Greens are both 3 years. Seagate is good as well, 1TB seagate for $80 and a 3TB for $129 after rebate, these are both internal drives.
Sorry I have rambled on long enough, I hope some of this helps you out. Good luck.
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Why are the files on my HDD made so much larger when I try to burn them to dvd or blu-ray?
When I produce a file it will tell me that the size will be 3.8 gigs however the MPG2 is only 1.4 gigs, when I try to burn 11 gigs of MPG2s to a blu-ray it tells me that it will take 60 gigs of space, I am curious why this is.
Any help is appreciated,
Thanks in advance.
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Hi, I just upgraded from PDR 10 ultra to PDR 11 Ultimate, I loaded a project that I have already rendered in PDR 10 to see if the speed was really faster. When it was done I noticed that the same project, same profile and stats for production exactly, are different file sizes. The file from PDR 11 was 25% larger than the one from PDR 10.
The Project consists of an .avi 720HD (1280 X 720) 10kbps in stereo with a couple edits, 1 picture at the begining and ending with 1 or 2 fades and it's being converted to 720HD .mpg2 at 13kbps and dolby 5.1
Both profiles used custom settings of:
1280x720 at 13Kkbps, dolby 5.1 at 384kbps sample rate of 48 kHz. The project is 22:05 minutes long.
There were no changes made whatsoever in the project.
the PDR 10 size is 1.00 GB (1,074,835,456 butes)
the PDR 11 size is 1.26 GB (1,355,155,456 bytes)
Over 25% larger for the same project! can anyone tell me why this is please?
Even in PDR 10 I could produce similar length MPG2 files with the same profile and get significantly different sizes, I figured it was the differences in cuts and splices and any extras, pips, fades, subtitles, etc.
Any help is greatly appreciated as I am new to the editing game.
Thanks in advance
P.S. I can't tell a significant speed increase in PDR 11 over PDR 10, I was hoping that running the 2 video cards would help out. Any clues on how to optimize speed would be helpful as well.
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