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currupt install files
AVIGuy [Avatar]
Newbie Joined: Aug 16, 2012 07:42 Messages: 10 Offline
[Post New] Oct 14, 2013 18:02
Has anyone had similar issues or at least have a reason why this keeps happening?

I have had CRC errors in the install files of PDR 11 Ultimate from the first time I tried to install it. When I bought it I ordered backup disks so if I needed to install it again I wouldn't have to deal with that, however, the install disks have CRC errors as well. I called and was sent a 2nd set of backup disks and it installed fine.

I got a new HDD and went to use the backup disks to reinstall the program and now some of the files have the same CRC errors as before!

I have burned the install files to DVD 5 times, before installing in case it was an anti piracy thing and installed from the DVDs I burned. the next time I go to re-install one or more files on the disk have CRC failures. This includes the backup disks from cyberlink.

The files seem to be on a rotation as to which files will have this same error, it's not always the same file. Out of 5 DVDs and 3 backups of downloaded install files I managed to get the entire thing installed again on the new drive. What a pain in the neck.

I sent in a support ticket asking why this keeps happening aver and over and over but haven't heard back yet. has anyone else had problems like this before?

My PDR 11 Ultimate is an upgrade from a retail boxed copy of PDR 10 Ultra. PDR 10 has NEVER failed to install. I think after all this trouble they should send me a retail boxed copy of PDR 11 Ultimate. I know that isn't going to happen though because as much trouble as I have had they will still refuse to do the right thing and give me a permanent fix.

by the way, I have never given any install files or login info to download fresh files to anyone nor have I installed this on any PC other than mine. I am not a pirate, I just want what I payed my hard earned money for. PDR 11 Ultimate
Current setup: Intel I7 2500K 3.4ghz, 12 gigs ram, 4TB internal HDD, 2X AMD 6950 video cards total of 4 gigs ram running in crossfire mode, Windows 7 64bit
Carl312
Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline
[Post New] Oct 14, 2013 20:29
Is it possible your optical drive is failing?

Do you have any of the PD 11 install files on an external Hard drive?
Not on a Optical Disk.

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

AVIGuy [Avatar]
Newbie Joined: Aug 16, 2012 07:42 Messages: 10 Offline
[Post New] Oct 15, 2013 11:42
Thank you for the reply

Yes Sir, after this happened a couple of times I started to back the install files up every way I could think of...

I have a copy on my main PC HDD, my secondary PC, laptop, USB drive and 1TB Seagate external drive and a Seagate 3 TB expansion drive.

They all have the same problems, one or more over time get files with CRC Errors that were not there when I installed the program with them the first time. Also, I have downloaded fresh files from the cyberlink site (several times to try and get a copy that will last) and a few times the files have a CRC error on one or more of them on a first install attempt (this has happened 2 or 3 times).

The odd thing is that the files with errors seem to be random, the last time it was the premium pack and one of the extra packs...the romance pack if I recall.

Between about 5 sources I eventually found a copy of those that failed that were good. It took looking at 5 or 6 places to finally get the premium content pack. This is very frustrating.

The bad thing is that it's evened happened on the backups from cyberlink itself, the ones I paid extra for when I ordered the upgrade. PDR 11 Ultimate
Current setup: Intel I7 2500K 3.4ghz, 12 gigs ram, 4TB internal HDD, 2X AMD 6950 video cards total of 4 gigs ram running in crossfire mode, Windows 7 64bit
Carl312
Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline
[Post New] Oct 15, 2013 15:55
These files that have CRC errors, do they install OK or does the computer refuse to read them?

What do you check the CRC errors with?

You seem to be experiencing extreme problems, that may point to some other cause.
I do not believe that you can have so many files on separate media that have the same CRC errors.

I am well aware that some media will develop CRC errors because of storage problems. That happens more to Optical media or Floppy Disks than to Hard drives.

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

AVIGuy [Avatar]
Newbie Joined: Aug 16, 2012 07:42 Messages: 10 Offline
[Post New] Oct 16, 2013 15:39
Thank you for the reply sir,

I got a support ticket reply, they're going to send me a 3rd copy of the backup disks but totally ignored the question of why this keeps happening over and over again. They do this a lot, just ignore parts of the ticket, don't give answers and such.

I just want a factory created disk like you get in the retail box product, I think that would fix this but I know they're not going to do that. Also, they're not going to tell me they're not either. it's like they're afraid to give an answer on things they won't do.

The program refuses to install and it's not always the same file. When it hits the error it pops up a box saying one of the .cab files (I think data1.cab but I can't remember for sure). At that point I hit the ok and it closes the installation. This has been happening since I bought the PDR 11 upgrade in the first week that it came out so it's happened a lot and not just on one PC either. I have even had this CRC error on fresh downloads from cyberlinks site.

I normally try to install from a hard drive copy first and resort to the DVDs if I have a problem. I have multiple internal disks in my main PC totaling 7TBs. I put windows on it's own small drive and split up programs, files and editing on separate partitions of my 4TB WC black drive, I have a 1TB for backups (I just started this) and use a 2TB for internal storage. I am big on multiple copies of my movies in case a HDD crashes or some other problem. PDR 11 Ultimate
Current setup: Intel I7 2500K 3.4ghz, 12 gigs ram, 4TB internal HDD, 2X AMD 6950 video cards total of 4 gigs ram running in crossfire mode, Windows 7 64bit
Carl312
Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline
[Post New] Oct 16, 2013 18:22
You are doing everything you can to keep your files.

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

AVIGuy [Avatar]
Newbie Joined: Aug 16, 2012 07:42 Messages: 10 Offline
[Post New] Oct 17, 2013 23:03
Thank you, I just don't know why it's happening and evidentially no one answering the support tickets do either.

I got another reply to the ticket where I asked if they knew why this keeps happening but again they bypassed the question and just said that I should get backup DVDs within a couple of weeks.

I don't know why they don't just say 'we don't know' if that's the case. It's frustrating.

Thanks again, have a nice day. PDR 11 Ultimate
Current setup: Intel I7 2500K 3.4ghz, 12 gigs ram, 4TB internal HDD, 2X AMD 6950 video cards total of 4 gigs ram running in crossfire mode, Windows 7 64bit
Carl312
Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline
[Post New] Oct 18, 2013 08:19
Quote: I don't know why they don't just say 'we don't know' if that's the case. It's frustrating.

I don't know why so many people will not say "I don't Know" or admit that they are wrong about something.

I think some people would lie before admiting they are wrong.

At least that has been my experience.
Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

AVIGuy [Avatar]
Newbie Joined: Aug 16, 2012 07:42 Messages: 10 Offline
[Post New] Oct 19, 2013 20:42
I agree Carl, Thank you for your insight and assistance, they're going to send me a new back up set but they actually told me that they're not going send me a disc from a retail box so when I go to re-install it later I'll most likely have to go through all of this again.

At any rate, Thanks a lot sir, have a great day. PDR 11 Ultimate
Current setup: Intel I7 2500K 3.4ghz, 12 gigs ram, 4TB internal HDD, 2X AMD 6950 video cards total of 4 gigs ram running in crossfire mode, Windows 7 64bit
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