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I'll have to re-install version 9 again, then I'll give it another go.
I'll let you know if it works.
Best wishes,
Steve
Thanks, Michael - after the 3rd attempt I've finally got it to install. Didn't do anything different to previous attempts, so I guess there must have been a glitch somewhere
Hi, Michael - I've already contacted Customer Support, but no reply as yet (understandable with the Easter holidays, I suppose )
I have PowerDVD 9 Ultra which I got as a retail download from the Cyberlink website, and was upgrading to PowerDVD 11 Ultra - this was a discounted offer from Cyberlink via one of their newsletters.
The file name is: Cyberlink_PowerDVD11_UpgradeUltra_v1620_r66404_DVD110218-06
I recently purchased the upgrade to PowerDVD 11 from version 9. When I try and install the upgrade it appears to delete my previous version - which I assumed was 'normal'. However, when the installation tries to continue, it stops and tells me that I haven't got a previous version to upgrade!!! I've re-installed version 9 twice now, but it does the same thing every time I try to install the upgrade. So, it seems like I've purchased something that I can't use!!!
I also downloaded the trial version of version 11 in the hope that I could just enter my licence key to change it to the 'full' version, but it seems there is no way of doing this!
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