Messages posted by Pryor

Quote Did you ever try disabling the Cyberlink RichVideo in services? Since it helps make editing quicker and smoother, you may not want to do that.

Look at this thread.

I don't know why no one esle seems to have the issue in thaqt the tmp files are not being deleted. Have you tried CCleaner?

I'd prefer not to disable it. Upon further testing, it seems to generate the .tmp files when it does the scene detection within the timeline. That is a very useful feature to me.

And yes, I have tried CCleaner. CCleaner does not detect the directory in question. In fact, I can only navigate to the directory after confirming through the UAC that I really want to do so. The directory is owned by Administrators and my user profile has to request access to open it the first time.

It's possible no one else has the issue because no one else experiencing it has left PowerDirector open enough to limit disk space. Given that the directory location is well hidden, I doubt the average user is even aware it exists. I only found it because I noticed my Windows directory was a lot larger than it should have been, and even then, I didn't find the directory by using Windows tools. I found the directory by searching directory structure and directory sizes through Ubuntu.

I have confirmed that stopping the RichVideo64 service stops the RV tmp files from being generated. I still do not plan on using that as a solution, but at least it answers where the files come from. I have added to my backup batch file script a line to delete all files within the RVInfo directory periodically.

Quote RVinfo -- Real Video ?? Do you have that application installed?

When was the last time you did a malware check?

I have never seen any files likle that and have just now checked.

Nope, I do not have Real Video. Malware is also unlikely as this has occurred on several systems over the past year. It has occurred after a fresh Windows install and after Windows has been installed for several months. It usually seems to occur if I leave PowerDirector running overnight with a video file imported.

Also, I did not notice this happening until I upgraded to Windows 10 from Windows 8.1 on my systems. Are you running Windows 10?

I did a quick Google search on RVInfo and PowerDirector. While nothing definitive was found, an interesting hit for the RichVideo application that is a shared application with PowerDirector came up. Could these RV tmp files be created by RichVideo64.exe?

My system is running out of disk space on the main Windows disk due to RV****.tmp files stored in C:\Windows\System32\config\systemprofile\AppData\Roaming\CyberLink\RVInfo and utilizing several GB worth of space.

What is RVInfo? Why is RVInfo in a system directory that is excluded from the Manually Delete button to Manually Delete Temp Files? What activities cause PowerDirector to generate RV****.tmp files?

I tried to send this inquiry via technical support. Unfortunately, no matter which browser I use, I am met with an error message from support:

Error

Error Detail

This page can't be displayed by security issue.

Maybe your request have unfriendly content.

Contact support for additional information.

The incident ID is: 1795545382217

The session ID is: 8304878832354740743

Quote

Quote PD11 was created 3 years ago before windows 10 came along so there might be some compatibility problems. It is best to wait for a win 10 user to answer your question as to your folder paths and other issues that you might have.

Alright, I have since upgraded to PowerDirector 14. PowerDirector 14 is installed on a brand new install of Windows 10 Anniversary Edition. I left PowerDirector 14 running overnight last night, and I woke up this morning to 6.32 GB of .tmp files in C:\Windows\System32\config\systemprofile\AppData\Roaming\CyberLink\RVInfo, which I discovered when I noticed my hard drive space was a bit lower than it should have been.

Why is Cyberlink putting anything in a Windows directory without a cleanup procedure for those files?

Old thread.

Powerdirector does have a delete for PD temporary files. Preferences > General > press the Manually Delete button to delete temporary files.

And this is my thread, so whether it is old or not, it is still relevant. All that has changed is time. The more things change, the more they stay the same.

That delete function does not delete items from C:\Windows\System32\config\systemprofile\AppData\Roaming\CyberLink\RVInfo; I know because I ran the manually delete prior to checking that directory.

Quote PD11 was created 3 years ago before windows 10 came along so there might be some compatibility problems. It is best to wait for a win 10 user to answer your question as to your folder paths and other issues that you might have.

Alright, I have since upgraded to PowerDirector 14. PowerDirector 14 is installed on a brand new install of Windows 10 Anniversary Edition. I left PowerDirector 14 running overnight last night, and I woke up this morning to 6.32 GB of .tmp files in C:\Windows\System32\config\systemprofile\AppData\Roaming\CyberLink\RVInfo, which I discovered when I noticed my hard drive space was a bit lower than it should have been.

Why is Cyberlink putting anything in a Windows directory without a cleanup procedure for those files?

Quote: The folder path you listed indicates that you probably changed the default installation path of PD11. The temp files are supposed to be deleted in 20 days by default with the oldest first. You can check the preferences to see if you unchecked it or if 20 days hasn’t passed yet. You can manually delete them while in PD11.

I think the software is installed in the default location: "C:\Program Files\CyberLink\PowerDirector11\PDR11.exe"

The .tmp files built up over a few days because I left the software running for several days. I had forgotten it was open with a video file finished processing. What I found odd is where the .tmp files were located. Why are there any temporary files saved in a System folder?

Also, when I try to delete temporary files through PowerDirector's settings, I see nothing listed. However, I still have 43 .tmp files cluttering my Windows\System32\config\systemprofile\AppData\Roaming\CyberLink\RVInfo directory.

I just had an interesting issue occur with Windows 10 and PowerDirector 11. C:\Windows\System32\config\systemprofile\AppData\Roaming\CyberLink\RVInfo is full of .tmp files that are taking up 125 GB of space. My system notified me I was low on hard disk space, and then it showed that Windows System Files were taking up 142 GB of space.

I did some investigating using Linux to track down which Windows directory was utilizing so much space, and I came across the above directory from CyberLink. PowerDirector is the only Cyberlink product I have installed. Is this a known issue?