Messages posted by Hammerhance

I thought as much - it only started to happen since I updated to the most recent version of PD.

and if you're wondering - the clip is of some Ghanaian fans on the way to a match in South Africa last year.

My entire project was made up of different .mov file and it worked fine for the 4 weeks it took to make it, it was a problem that only recently began to occur. The video files come from multiple different mobile devices and not one specific source i.e. i-phone or nokias. The movie I have created is a collage of videos and photos from camera phones.

Anyway, I've attached one of my problem .mov files which PD crashes whenever it tries to load.

Incidentlly, the file loads in all other viewing programs i.e. VLC, Quicktime, Media player etc.

Hi, an update as to my situation.

I've checked all the files that I use and it looks as though there is a specific issue with loading .mov files. Every other file type loads absolutely fine and an old project without .mov files loaded ok.

I have uninstalled and reinstalled Quicktime but to no avail so this is my new theory if anyone has had this issue before, it would be good to hear if you found a solution.

Hmm, it's very strange though that all my autosaves (99 of them dating back to when I first started my first project) are all corrupt. I'm not sure if I'm ready to give up trying to find a solution yet as it's a 2 hour film i've spent over 100 hours creating.

Thanks for all your help though Dafydd. I will let you know if I find a solution

Unistalled PD and cleaned registry, removed old files.
Reinstalled.
Created new project with original files, packaged and reloaded. Seemed to start ok. - process CES_IPCAgent did not start.

Tried to reload older projects and crash - 20%, CES_IPCAgent process starts.

Thanks Dafydd,

Have tried to open the autosave files previously but same problem for every one of them dating back to when the projects were first created. I will give your other suggestion a shot and come back to you.

I have noticed that the process CES_IPCAgent.exe which is run by PD is operating in 32-bit mode. Previous to the update, it wasn't. Not sure what this process does or whether it relates to my problem?

I prepared a test project using the sample files and when I loaded it, this process didn't start and the project was loaded ok.

When I loaded one of my projects created prior to the update, this process starts and the program crashes.

Thanks I understand that, but all my files are in one place on the hard drive and none have been moved. I only moved a file to test the theory behind the fault.

Customer Support finally came back to me with the following -

I understand your concern that you are unable to open your project files into the latest version PowerDirector 9 software.

Regarding your issue, I would like to inform you that the problem is file specific and not software specific. The PowerDirector software is not backward compatible.

Please note that PDS is a PowerDirector project file. It does not save/includes any video, audio or pictures used in the Project. This file contains only details about the editing done by you in original file and location path of the files used.

PDS file will only open if all video, audio or picture files you used in the project are at the same location. If files used in project are moved, renamed or deleted, Project will not open.

To avoid this error in feature, please not the below given instructions...

Please do not remove any original source file(videos,files used while producing project) from the original location. Also follow the steps to save the file. Else whenever you will get broken file error you need to recreate the project.

1. Project file material:

Launch the PowerDirector software --> Import your project file in it --> Now click on 'File' on toolbar --> Click on 'Export' --> click on 'Pack Project Materials'. It will save all the project information in a folder.

I can very well understand your concern and the implication of this situation as a user and apologize for any inconvenience faced by you.

Please feel free to contact us back for any further clarification or for any assistance related to CyberLink Products. Use the below mentioned link to get back to us for your further queries:

http://www.CyberLink.com/english/cs/support/form/index.jsp

Thanks and Regards

Previously, before I had encountered this error, when I moved project files and then tried to load a project, a box would come up asking me to locate the file on the system. So folowing the advice of the support I moved a random file to see if this made any difference. It did, the project asked me where the file was located, which I directed it to and then it continued to load the project. It then got to 60% and crashed.

I tried to reload the project again and it crashed at 20%. Moved a file and reloaded, it searches then crashes at 60%.

I'm not sure if i'm narrowing the fault down or just delaying it? But I have to ask why does support suggest that PD9 can't operate if a file has been moved when the program asks you to locate the file?

Thanks Dafydd,

Test functions all work ok and test project loads without problem.

All project media date is stored within C:/Users/(Videos/Music/Images).

When I updated graphics drivers last night, it temporarily got past the 20% load point otherwise I would have suspected the project had become corrupted.

Thank you for both of your advice and I have updated PD and my graphics cards, but am still having the same problem.

Although saying that, the project did load past 20% temporarily on two occassions, but has now reverted back to form.

New DXDiag attached.

Hi there,

I have PD 9 Version 9.0.0.2702 which I have been using without any issue since I bought it from Amazon at the start of February and I have created a couple of projects. As of yesterday a fault developed which meant that when trying to load any of my projects, PD stopped responding at 20%.

I have a Diagnostic file and an event report which I can supply and I have completely uninstalled and reinstalled as per instructions incl. cleaning the registry.

I follow the following process which leads to the crash

1. Open PD
2. Click File > Open Project
3. Select any project > Open
4. Crash at 20%

Any help to fix this problem would be most appreciated.

Many Thanks