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Thanks for your reply Dafydd,
Last January, I did not have the SSD drive. I did have the same results though. That is what my message is about can someone test with windows 7 64 bits with the sample file provived. PD8 works great!
1. Which operating system do you use, W7, Vista, XP?
W7
2. Which version of PD, See Part A below
PD9
3. Which SR number (available in the "About" box of PD and is NOT the CD-Key!)
Running on PD8 right now. Really can't use PD9. Version of PD9 was 9.0.0.3305.
4. What kind of video source material used (codec / container), extension? We often ask for a 5 to 10 second sample , please provide one as an attachment.
5. A detailed step by step description of the problem. See Part D below.
6. What anti-virus solution is installed on your PC?
AVG
7. What codec packs installed? See PD's Readme html file
can't seem to find. Where should I be looking.
8. What other video editing programs are installed - just in case there is a software conflict.
None
9. What burning software is installed on your PC?
imgburn
10. What type of blank disk was used, if you have a burning create issue?
not an issue
11. What background processes / programs running (especially important for problems with the burning)?
a ton of ces_ipcagent.exe (32 bits).
12. Provide the dxdiag log file as an attachment, see Part B below
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Hi,
I upgraded from PD8 to PD9 last January (new computer Windows 7, intel i7, 64 bits). Could not work for more that 5 minutes without PD9 crashing. I decided to roll back to PD8 which works great.
A couple of weeks back, I decided to install again with the latest patches. No go. I created a support ticket and have been getting the run around from support abount video drivers, disk space, sound drivers. My windows installation runs off a solid state drive. I store my files on 2 extrenal drives 1 is ESATA (2Terabytes) and the other USB3. The sample I created were files off my solid state drive. Same results from ESATA drive. Again, Power director 8 runs perfectly from any drive.
I provided sample video of program crashing and a sample file (support did not even download!). I was wondering if anybody out there that is running on windows 7 64 bits would be kind enough to check out the video and and the sample file on their version of PD9.
I don't think that my computer is the problem, possibly PD9 is having problems with the file format from my camera (.mov).
I uninstalled PD9 and re-installed PD8 (32 bits). All is well.
video of crash (10 Megs)
http://www.marcotte.ca/support/Other/pd9crash2.MP4
sample .mov file (7.5 Megs)
http://www.marcotte.ca/support/Other/P1060380.MOV
other crash example (29 Megs)
http://www.marcotte.ca/support/Other/pd9crash.MP4
Thanks,
Paul
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I upgraded yesterday from PD8. Installed all patches. PD9 freezes constantly. Many, many instances of CES_IPCAgent running. Just uninstalled. Re-installing PD8.
Running on Windows 7 64 bits. Really disapointed with PD9. PD8 is great.
I guess I will be waiting out the storm as well. Don't have the time to be an alpha tester.
Sorry for the extra bad news.
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