PD9, Windows 7 64 bits, i7 intel, Quicktime (.mov) blues!

puish

Newbie Joined: Jan 29, 2011 16:37 Messages: 3 Offline

Solved by

Oct 12, 2011 15:10

Hi,

I upgraded from PD8 to PD9 last January (new computer Windows 7, intel i7, 64 bits). Could not work for more that 5 minutes without PD9 crashing. I decided to roll back to PD8 which works great.

A couple of weeks back, I decided to install again with the latest patches. No go. I created a support ticket and have been getting the run around from support abount video drivers, disk space, sound drivers. My windows installation runs off a solid state drive. I store my files on 2 extrenal drives 1 is ESATA (2Terabytes) and the other USB3. The sample I created were files off my solid state drive. Same results from ESATA drive. Again, Power director 8 runs perfectly from any drive.

I provided sample video of program crashing and a sample file (support did not even download!). I was wondering if anybody out there that is running on windows 7 64 bits would be kind enough to check out the video and and the sample file on their version of PD9.

I don't think that my computer is the problem, possibly PD9 is having problems with the file format from my camera (.mov).

I uninstalled PD9 and re-installed PD8 (32 bits). All is well.

video of crash (10 Megs)
http://www.marcotte.ca/support/Other/pd9crash2.MP4

sample .mov file (7.5 Megs)
http://www.marcotte.ca/support/Other/P1060380.MOV

other crash example (29 Megs)
http://www.marcotte.ca/support/Other/pd9crash.MP4

Thanks,
Paul

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Oct 12, 2011 15:23

Hi Paul,
A diagnostic file would help here.
Part B
http://forum.cyberlink.com/forum/posts/list/7958.page

You mentioned SSD, and here on the forum some members don't have problems and some have a heck of a lot of hassle. Here is something for you to read: http://forum.cyberlink.com/forum/posts/list/17630.page

I have not downloaded your files at this time.

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Oct 12, 2011 15:28

My windows installation runs off a solid state drive.

That is your problem.

Powerdirector does not work correctly on a Solid State Drive. Not enough free space and the writes are a problem.
Powerdirector uses the C: drive for all of its caches.

PD needs about 100 GB for free space to work at all and the typical PD installation requires at least 1.5 GB to install the program.

SSD just does not work with Powerdirector.
Search the forum for Solid State Drive.
You will get no fixes.
Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

puish

Newbie Joined: Jan 29, 2011 16:37 Messages: 3 Offline

Oct 12, 2011 15:39

Thanks for your reply Dafydd,

Last January, I did not have the SSD drive. I did have the same results though. That is what my message is about can someone test with windows 7 64 bits with the sample file provived. PD8 works great!

1. Which operating system do you use, W7, Vista, XP?
W7

2. Which version of PD, See Part A below
PD9

3. Which SR number (available in the "About" box of PD and is NOT the CD-Key!)
Running on PD8 right now. Really can't use PD9. Version of PD9 was 9.0.0.3305.

4. What kind of video source material used (codec / container), extension? We often ask for a 5 to 10 second sample , please provide one as an attachment.

5. A detailed step by step description of the problem. See Part D below.

6. What anti-virus solution is installed on your PC?
AVG

7. What codec packs installed? See PD's Readme html file
can't seem to find. Where should I be looking.

8. What other video editing programs are installed - just in case there is a software conflict.
None

9. What burning software is installed on your PC?
imgburn

10. What type of blank disk was used, if you have a burning create issue?
not an issue

11. What background processes / programs running (especially important for problems with the burning)?
a ton of ces_ipcagent.exe (32 bits).

12. Provide the dxdiag log file as an attachment, see Part B below

Filename	DxDiag3.txt	Download
Description
Filesize	44 Kbytes
Downloaded:	407 time(s)