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Thanks Fred. I think I'll leave dpi at minimum for now although I agree with you, not sure what difference it makes. but just in case......
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Steve, no errors per se but several Info entries for PD10: Summary says:
"The description for Event ID 0 from source PDF Suite 2010 Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Service started"
There are errors in other folders.....tons of them......
By the way, each time I get the error a dialogue box pops up and asks me to forward to Support two files: MiniDump.dmp (which I can't open, and a CrashRpt.xml which contains:<?xml version="1.0" encoding="UTF-16"?>
<CrashInformation VERSION="1.0"><ID Value="3A92D496-9203-4FEB-8F08-CF0B679253E2"/><UUID Value="S-1-5-21-296332224-540230788-4262912171-1000"/><SR Value="VDE120314-04"/><ProductName Value="PowerDirector"/><AppName Value="PDR10.exe"/><AppVersion Value="10.0.0.1703"/><VersionName Value="10.0"/><VersionType Value="Ultra"/><Is64BitOS Value="1"/><OSName Value="Windows 7 Home Premium Build 7601 Service Pack 1"/><GDICount Value="1065"/><VMSize Value="513 MB"/><VGAName Value="AMD Radeon HD 6500M/5600/5700 Series" DriverVersion="8.961.0.0"/><ModName Value="Unknown"/><ModVersion Value="0.0.0.0"/><ExceptionCode Value="0xC0000005"/><Offset Value="0x0000000003579410"/><SendLogUrl Value="http://boomerang.cyberlink.com/prog/util/boomerang/sendlog.jsp"/></CrashInformation>
Have no idea what this means. I have sent about 20 of these things to Support and included my email address, but have heard nothing from them.
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OK. Updated the driver.....thanks for the link......but I still have the same problem. "PD10 stopped working". See latest DxDiag.txt file.
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Here is the new dxdiag.txt...sorry.
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Guys, I really appreciate your help.
David, Support did send me an installer but after installation PD10 still didn't work. That's the last I heard from them.
Fred, DPI is still default although the print is too small. I have attached the latest Dxdiag.txt. I tried to find the driver from AMD but couldn't find it. I'm sure I was doing something wrong which is why I went to HP.
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Roxio is a dvd creator, copier, etc. I've had it for a while, even when PD10 worked. I paid for it so I don't want to get rid of it.
Oddly enough, PD09 opened properly. I wonder what the difference is??
I really appreciate everyones help. This is so frustrating. and Support is absolutely worthless. I haven't heard from them since last Thursday or Friday.
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OK. I did it. But still have the same problem. PD10 "stopped working".
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Good question...don't know and don't know how to find out.
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I did the translations myself.....do you have any more ideas on how to fix my problem. After reinstalling, I am still getting the message PDR.exe has stopped working.
And I don't like 96 dpi. I'm guessing that since I'm still getting the problem at the lower dpi I can change back to a higher dpi??
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This would be more interesting if the conversation was in English!!
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By the way, to reinstall PDR 10 I had to reinstall PDR9 too. PDR9 worked when I activated it.
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Reinstalled without anti-virus.
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OK. Reinstalled and got the same message...PDR10.exe stopped working.
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uninstall first? or doesn't it matter?
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The answer to the first question is yes. To be honest I was having so much trouble trying to get the software installed, based on instructions from support, I forgot to turn off Norton. Support never said anything.
I believe I used a registry cleaner a couple of months ago....from Xfinity(Comcast). This is the first time trying to use PD since then.
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OK. I reset dpi and updated driver from HP. The first time I tried to run PD software stopped responding. The next time I tried to start I got the message "PDR10.exe stopped working" again.
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I'm using PD10 with update #1703.
I have been working with support and they have sent me on a number of "wild goose chases" to no avail.
I am unable to open PD at all.
I've attached the files that I sent to support (4 days ago) with no response,
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Well I thought I fixed the problem with upgrade 1703. Unfortunately I still have the problem. Anyone have any ideas?
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I have had the same problem with PD10 and the dopes at software support. I discovered the solution by accident. I went to the following link http://www.cyberlink.com/downloads/support/powerdirector/patches_en_US.html
and upgraded my software to build 1703. PD10 works fine now.....I think.
Hope it works for you.
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