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Screen Recorder 4 Stopped Working
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KentuckyRanger
Newbie Private Message Joined: Jun 13. 2019 16:55 Messages: 8 Offline
[Post New] Jul 07. 2021 12:06
I love Screen recorder, but for some reason, the last update of PowerDirector 365s Screen Recorder 4 isn't working.
I've tried everything, including deleting and reinstalling PD 365, but every time I click Screen Recorder 4, the program tries to start, and crashes.
I hope the next update rectifies this, because while I don't use it a lot, it's really handy when I do...
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optodata
Senior Contributor Private Message Location: California, USA Joined: Sep 16. 2011 13:04 Messages: 8238 Online
[Post New] Jul 07. 2021 12:10
This is a known issue.
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Andy W
Newbie Private Message Location: United Kingdom Joined: May 24. 2017 13:01 Messages: 21 Offline
[Post New] Jul 18. 2021 11:26
Quote This is a known issue.


Any idea on when a fix is going to be available? I use this quite a lot for different projects and I'm still just getting some weird box come up when I try and launcht the programme.
[Thumb - Screenshot (30).png]
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Screenshot (30).png
[Disk]
 Description
Screen recorder starting
 Filesize
2981 Kbytes
 Downloaded:
7 time(s)
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blackcherry [Avatar]
Newbie Private Message Joined: Aug 08. 2021 17:45 Messages: 2 Offline
[Post New] Aug 08. 2021 17:54
Quote


Any idea on when a fix is going to be available? I use this quite a lot for different projects and I'm still just getting some weird box come up when I try and launcht the programme.


I got the exact same screen after an update 2 days agoand yes did the reinstallation and got in contact with tech support. I just gave them the update of that black screen.

I did notice on task manager when SC4 tries to load it shows GDPRdlg application but then disapears.

Still not working....
[Thumb - SnapShot.jpg]
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SnapShot.jpg
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 Filesize
183 Kbytes
 Downloaded:
2 time(s)
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PowerDirector Moderator [Avatar]
Senior Contributor Private Message Location: New Taipei City, Taiwan Joined: Oct 17. 2016 21:25 Messages: 1942 Offline
[Post New] Aug 08. 2021 18:05
Quote


I got the exact same screen after an update 2 days agoand yes did the reinstallation and got in contact with tech support. I just gave them the update of that black screen.

I did notice on task manager when SC4 tries to load it shows GDPRdlg application but then disapears.

Still not working....


Hello,

This is fixed in the latest Screen Recorder patch. Please make sure you have the latest version install:

https://www.cyberlink.com/support/index.html?productId=372

Cheers
PowerDirector Moderator
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blackcherry [Avatar]
Newbie Private Message Joined: Aug 08. 2021 17:45 Messages: 2 Offline
[Post New] Aug 08. 2021 18:13
Quote


Hello,

This is fixed in the latest Screen Recorder patch. Please make sure you have the latest version install:

https://www.cyberlink.com/support/index.html?productId=372

Cheers
PowerDirector Moderator


Sheeeeesh it works!!!

Also before I clicked that link I was doing all the windows update so no idea if that helped.
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