Screen Recorder 4 Stopped Working

KentuckyRanger

Newbie Joined: Jun 13, 2019 19:55 Messages: 13 Offline

Solved by

Jul 07, 2021 15:06

I love Screen recorder, but for some reason, the last update of PowerDirector 365s Screen Recorder 4 isn't working.
I've tried everything, including deleting and reinstalling PD 365, but every time I click Screen Recorder 4, the program tries to start, and crashes.
I hope the next update rectifies this, because while I don't use it a lot, it's really handy when I do...

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Jul 07, 2021 15:10

This is a known issue.

Andy W

Newbie Location: United Kingdom Joined: May 24, 2017 16:01 Messages: 22 Offline

Jul 18, 2021 14:26

Quote This is a known issue.

Any idea on when a fix is going to be available? I use this quite a lot for different projects and I'm still just getting some weird box come up when I try and launcht the programme.


Filename	Screenshot (30).png	Download
Description	Screen recorder starting
Filesize	2981 Kbytes
Downloaded:	7 time(s)

blackcherry

Newbie Joined: Aug 08, 2021 20:45 Messages: 2 Offline

Aug 08, 2021 20:54

Quote

Any idea on when a fix is going to be available? I use this quite a lot for different projects and I'm still just getting some weird box come up when I try and launcht the programme.

I got the exact same screen after an update 2 days agoand yes did the reinstallation and got in contact with tech support. I just gave them the update of that black screen.

I did notice on task manager when SC4 tries to load it shows GDPRdlg application but then disapears.

Still not working....


Filename	SnapShot.jpg	Download
Description
Filesize	183 Kbytes
Downloaded:	2 time(s)

PowerDirector Moderator

Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline

Aug 08, 2021 21:05

Quote

I got the exact same screen after an update 2 days agoand yes did the reinstallation and got in contact with tech support. I just gave them the update of that black screen.

I did notice on task manager when SC4 tries to load it shows GDPRdlg application but then disapears.

Still not working....

Hello,

This is fixed in the latest Screen Recorder patch. Please make sure you have the latest version install:

https://www.cyberlink.com/support/index.html?productId=372

Cheers
PowerDirector Moderator

blackcherry

Newbie Joined: Aug 08, 2021 20:45 Messages: 2 Offline

Aug 08, 2021 21:13

Quote

Hello,

This is fixed in the latest Screen Recorder patch. Please make sure you have the latest version install:

https://www.cyberlink.com/support/index.html?productId=372

Cheers
PowerDirector Moderator

Sheeeeesh it works!!!

Also before I clicked that link I was doing all the windows update so no idea if that helped.