Quote
I thought about deleting the program and reistalling it but am worried they will think it's someone else trying to use it because I already submitted the product key when I first bought the pkg.(PD 19 & PhD 12 combo.)
There shouldn't be a problem. As far as I can tell, the program is linked to a "machine fingerprint" so you won't get dinged for trying to install the app on another computer.
Thanks for the DxDiag results, too. The crashes at the end show that you do need to update PhD from 12.0.1924 to build 2512 but there are many other crashes that point to some problems with Windows itself. I suggest you first try the diagnostic tool at the HP
website. Click on the
Or, let HP detect your product button and see what their troubleshooter finds.
You can also/instead run the two commands exactly as described
here. Hopefully some or all of these steps will get your system into better shape and will let the latest version of PhD start up and run.
If it still won't start, unzip the attached file with a blank new PhD project and required folders and double-click on the NewProject.phd file to launch the app with a clean project file.
You can then try reopening your last project file from the File menu to see if you can recover it.
Filename |
NewProject.7z |
|
Description |
blank new project files |
Filesize |
9 Kbytes
|
Downloaded: |
182 time(s) |
This message was edited 1 time. Last update was at Apr 12. 2021 13:37