CyberLink Community Forum
where the experts meet
| Advanced Search >
Powerdirector (365) crashes my PC
Reply to this topic
dwaino86 [Avatar]
Newbie Private Message Joined: Dec 13, 2014 05:26 Messages: 4 Offline
[Post New]
Hey folks,

I'm not much of a computer nerd these days and just get crappy that it doesn't work. I am getting intermittent (but too regular crashes) when editing in PD lately. It mostly seems to happen when I'm trying to skip around and look at the video on the timeline. Almost like its chucking a hissy fit that I keep changing what I want to watch.

Basic PC specs: 2600k i7, GTX970, 16GB DDR3 Ram, 500 SSD.

Event Viewer gave this message (with different numbers) both times it crashed (it crashed almost immediately when i reopened the project and tried to edit the timeline).

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000050 (0xffffb03205525400, 0x0000000000000002, 0xfffff8014e8e3e29, 0x0000000000000002). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 41cd3613-2b8b-42be-b7b9-af0c06c9c11d.

I've downloaded a program to be able to open the DMP files, but don't really know what to show. hopefully the attached screen shots help.

Appreciate any help !! Thanks

Dwain

EDIT: it jsut happened again as soon as I tried to click on the timeline. It has no problem with rendering the video. I had the 'performance' tab of the task manager open at the time. I noticed big (100%) spikes in the GPU, as well as pretty big spikes in HDD and network as well. The CPU and RAM weren't bothered.

EDIT 2: dxdiag now attached
[Thumb - memory dmp1.JPG]
 Filename
memory dmp1.JPG
[Disk]
 Description
 Filesize
90 Kbytes
 Downloaded:
5 time(s)
[Thumb - memory dmp2.JPG]
 Filename
memory dmp2.JPG
[Disk]
 Description
 Filesize
100 Kbytes
 Downloaded:
3 time(s)
 Filename
DxDiag.txt
[Disk]
 Description
 Filesize
100 Kbytes
 Downloaded:
10 time(s)

This message was edited 3 times. Last update was at Nov 13. 2020 06:38

Reply
Warry [Avatar]
Senior Member Private Message Location: The Netherlands Joined: Oct 13, 2014 11:42 Messages: 278 Offline
[Post New]
It looks like you are not on the latest version of Windows.
It would however be a good start to share your dxdiag information as suggested here
https://forum.cyberlink.com/forum/posts/list/83321.page
Reply
dwaino86 [Avatar]
Newbie Private Message Joined: Dec 13, 2014 05:26 Messages: 4 Offline
[Post New]
Apologies, have now attached to my OP. Hmm I'd not considered my windows version. will look into that tomorrow

This message was edited 1 time. Last update was at Nov 13. 2020 06:39

Reply
StevenG [Avatar]
Contributor Private Message Joined: Jan 14, 2014 14:04 Messages: 313 Offline
[Post New]
And be sure to check that you have the latest driver for your GeForce GPU. You'd be surprised how often an outdated driver causes problems!



Don't depend on Windows to do it. Go to the nVidia site and download their GeForce Experience software and use it to find your driver. nVidia updates pretty often. In fact, as of the writing of this post, their latest driver is dated November 9 -- three days ago!
Reply
optodata
Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 5938 Offline
[Post New]
In addition to the guidance from the other posters, I think the problem may lie deeper in your Windows installation based on the list of the 10 most recent crashes at the end of the DxDiag report. Most are BSODs with "not available" listed in the response field, and the fact that the ntsokrnl.exe is listed in your DMP file shows that the crashes are occuring with the main Windows kernel.

You can search for that problem online and get many hits on the technical steps to take to try and resolve it, but in my experience one of these fairly quick steps will likely work:

  1. Run the two commands shown in bold exactly as described in this post

  2. Get the latest nVidia driver for your GTX 970, but instead of doing a full installation go to the nVidia Installation Options page and chose Custom (Advanced). Next, select only the Graphics Driver and also check the Perform a clean installation box. This will force the installer to remove all existing drivers and then only (re)install the new graphics driver. You may need/want to reboot.

  3. If you still have crashes, uninstall PD365 and the App Manager and create a new Windows user account. Install the App Manager and PD365 in the new account and see if it works properly. If it does, you may want to move your existing account settings over to the new account, and Google or Bing will show you lots of choices in how to accomplish that.

This message was edited 1 time. Last update was at Nov 13. 2020 16:29

Reply
dwaino86 [Avatar]
Newbie Private Message Joined: Dec 13, 2014 05:26 Messages: 4 Offline
[Post New]
thanks so much for your help everyone!

I have updated windows, done a clean (Driver only) install of geforce drivers and also run the CMDs as suggested by OpToData.

The scans came back completely clean/free of errors

I have opened my PD365 project just now and played around with the timeline with NO ISSUES. I am cautiously optmistic that my problems may be behind me. I suspect the driver version i was on was causing problems (because it was hanging before and after a windows reformat a month ago or so).

Thanks all!!
Reply
Reply to this topic
Powered by JForum 2.1.8 © JForum Team