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Read Me Before Posting - Suggestions to Get the Best Results
PowerDirector Moderator
Senior Contributor Private Message Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 902 Offline
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The following are some suggestions and things to keep in mind when posting or interacting in threads on the PowerDirector forum. To view the full rules and regulations for the CyberLink forum, see http://forum.cyberlink.com/forum/posts/list/18337.page

Be advised that this forum is intended for user-to-user help, and no official support will reply to your post. If you have a technical issue with the software, please submit a support ticket for free here:
https://membership.cyberlink.com/support/service/technical-support.do

Help Resources and Tutorials

If you are posting a "how to" question, consider first checking:

PowerDirector help file:
https://help.cyberlink.com/stat/help/powerdirector/19/enu/

PowerDirector Tutorials:
https://www.cyberlink.com/learning/powerdirector-video-editing-software?category=2

CyberLink's Learning Center:
http://www.cyberlink.com/learning

Posting Tips

Search Before Posting
Before posting, please use the forum's search capability to see if your question/issue was identified and answered previously:
http://forum.cyberlink.com/forum/search/filters.page

Referencing Previous Posts
If you find a related post that does not fully answer your question, do not resurrect the old post by replying to it. Please start a new post, and then post a URL link to the previous post for reference. The information in your new post can be compared by forum members who will answer.

Starting a New Post
When starting a new post, please provide the following pieces of information so that users can answer your questions efficiently:

1. Which exact version of PowerDirector are you using? Patch updates are available quite regularly, and many common issues can be fixed by installing it. (Instructions for determining your version further down in this thread)

2. Provide a clear explanation of what you are trying to accomplish or the issue you face. Screen shots, comparable video examples, details about the media files you are using, and step by step instructions are encouraged.

3. Include the detailed specs of your computer when necessary. Generating a DxDiag file can be very helpful for users to help you diagnose issues. (Instructions for generating your DxDiag file further down in this thread)

Note: please remember that other forum members are volunteers, and are not obliged to help you. Do not post your issue repeatedly or with attention grabbing subject lines with phrases such as "please help" or with all caps text. Politeness, patience, and direct answers to user questions will yield the best results.

Replying to Posts
When replying to your own or some else's post, please keep in mind the following:

  1. Be polite and courteous. We are users like you trying to help.

  2. Stay on topic. Tangents can be fun, but straying off can cause confusion in a thread.

  3. Please don't reply via PM. It benefits everyone when questions are posted publicly and members can answer. Easiest way for all us to learn.

  4. Do not reply to old posts, even if you have the same or related issue. Better to start a new post and then reference the post you found.

This message was edited 1 time. Last update was at Sep 16. 2020 21:07


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
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