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Power Director Mobile keeps crashing ...
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1337 [Avatar]
Newbie Private Message Joined: Sep 13, 2020 11:29 Messages: 3 Offline
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I have the problem that Power Director keeps crashing when I wanna import anything...

It's like this: I wanna import a video then it is loading and... crash.

Idk if it is cuz of my mobile or not, cuz in an older version was it working.

I have the mobile: Umidigi A5 Pro



Thx for helping me
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optodata
Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 5918 Offline
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The typical things to do when an app keeps crashing are to uninstall then reinstall the app. Maybe also see if there are any system updates.

If you've already done that, you should probably contact Cyberlink tech support here for more assitance.
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1337 [Avatar]
Newbie Private Message Joined: Sep 13, 2020 11:29 Messages: 3 Offline
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OK thanks I already reinstalled it and there is no system update... So I'll try it ;
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Maliek
Contributor Private Message Location: San Antonio, Texas USA Joined: Nov 10, 2012 12:01 Messages: 533 Offline
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Quote OK thanks I already reinstalled it and there is no system update... So I'll try it ;


In the app go to "Settings > Send Feedback" to contact Cyberlink. They usually respond to you within a day or two.
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1337 [Avatar]
Newbie Private Message Joined: Sep 13, 2020 11:29 Messages: 3 Offline
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Quote


In the app go to "Settings > Send Feedback" to contact Cyberlink. They usually respond to you within a day or two.


Thx
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GG_04 [Avatar]
Newbie Private Message Joined: Oct 20, 2020 08:05 Messages: 4 Offline
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The app keeps crashing on me. I've been in touch with Cyberlink but they haven't been any luck. I think I may have to uninstall/reinstall but I don't wanna lose the my project. Will it be ok if I do this?
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optodata
Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 5918 Offline
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Quote The app keeps crashing on me. I've been in touch with Cyberlink but they haven't been any luck. I think I may have to uninstall/reinstall but I don't wanna lose the my project. Will it be ok if I do this?

I think it should be fine. If you're able to at least open the app you might want to try uploading the project to Cyberlink Cloud or Google Drive before uninstalling the app, just to be safe.
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GG_04 [Avatar]
Newbie Private Message Joined: Oct 20, 2020 08:05 Messages: 4 Offline
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This is happening to me but it's also not letting me delete sections of my project. It was crashing about a month ago right after the update. I cleared the cache and I uninstalled then I restarted my phone and reinstalled it. U won't lose ur project if it's on an android btw. That worked last time. But now it's crashing again. I did all the things but it's still crashing & not letting me delete. I got in touch with Cyberlink. They asked for a bunch of info and sent it to them but that was days ago and I'd like to finish my project before Christmas. Lol
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optodata
Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 5918 Offline
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CL tech support is still your best bet for getting this resolved. I saw that the 7.5.1 update came out yesterday and that's supposed to fix some issues. Make sure you've got the latest version.
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GG_04 [Avatar]
Newbie Private Message Joined: Oct 20, 2020 08:05 Messages: 4 Offline
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Quote CL tech support is still your best bet for getting this resolved. I saw that the 7.5.1 update came out yesterday and that's supposed to fix some issues. Make sure you've got the latest version.


Doesn't show one on my device. There was one in October, which is when these problems started for me. It's just distracting cuz I haven't heard back from Cyberlink in a few days.
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optodata
Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 5918 Offline
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Strange. I don't know why updates show up at different times. Here's what I see:



Can you try to download/update it from the Google Play store from your PC? Maybe uninstalling it first will allow you to install the new version.
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GG_04 [Avatar]
Newbie Private Message Joined: Oct 20, 2020 08:05 Messages: 4 Offline
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Quote Strange. I don't know why updates show up at different times. Here's what I see:



Can you try to download/update it from the Google Play store from your PC? Maybe uninstalling it first
will allow you to install the new version.


I do t have access to a computer right now. I've been using it on my android. I did check it in Google play. But I could try uninstalling it again since it's been a few days since I've tried that.
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