The typical things to do when an app keeps crashing are to uninstall then reinstall the app. Maybe also see if there are any system updates.

If you've already done that, you should probably contact Cyberlink tech support here for more assitance.

OK thanks I already reinstalled it and there is no system update... So I'll try it ;

Quote OK thanks I already reinstalled it and there is no system update... So I'll try it ;

In the app go to "Settings > Send Feedback" to contact Cyberlink. They usually respond to you within a day or two.

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In the app go to "Settings > Send Feedback" to contact Cyberlink. They usually respond to you within a day or two.

Thx

The app keeps crashing on me. I've been in touch with Cyberlink but they haven't been any luck. I think I may have to uninstall/reinstall but I don't wanna lose the my project. Will it be ok if I do this?

Quote The app keeps crashing on me. I've been in touch with Cyberlink but they haven't been any luck. I think I may have to uninstall/reinstall but I don't wanna lose the my project. Will it be ok if I do this?

I think it should be fine. If you're able to at least open the app you might want to try uploading the project to Cyberlink Cloud or Google Drive before uninstalling the app, just to be safe.

This is happening to me but it's also not letting me delete sections of my project. It was crashing about a month ago right after the update. I cleared the cache and I uninstalled then I restarted my phone and reinstalled it. U won't lose ur project if it's on an android btw. That worked last time. But now it's crashing again. I did all the things but it's still crashing & not letting me delete. I got in touch with Cyberlink. They asked for a bunch of info and sent it to them but that was days ago and I'd like to finish my project before Christmas. Lol

CL tech support is still your best bet for getting this resolved. I saw that the 7.5.1 update came out yesterday and that's supposed to fix some issues. Make sure you've got the latest version.

Quote CL tech support is still your best bet for getting this resolved. I saw that the 7.5.1 update came out yesterday and that's supposed to fix some issues. Make sure you've got the latest version.

Doesn't show one on my device. There was one in October, which is when these problems started for me. It's just distracting cuz I haven't heard back from Cyberlink in a few days.

Strange. I don't know why updates show up at different times. Here's what I see:



Can you try to download/update it from the Google Play store from your PC? Maybe uninstalling it first will allow you to install the new version.

Quote Strange. I don't know why updates show up at different times. Here's what I see:



Can you try to download/update it from the Google Play store from your PC? Maybe uninstalling it first
will allow you to install the new version.

I do t have access to a computer right now. I've been using it on my android. I did check it in Google play. But I could try uninstalling it again since it's been a few days since I've tried that.

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I do t have access to a computer right now. I've been using it on my android. I did check it in Google play. But I could try uninstalling it again since it's been a few days since I've tried that.

Still no update for the app and no response from Cyberlink. I deleted the app and downloaded another one. But I haven't cancelled my subscription yet. I'm still hopefully. Kinda think I should fight this month fees since I haven't been able to use all month. So fustrated. Thank u for all ur suggestions.

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Still no update for the app and no response from Cyberlink. I deleted the app and downloaded another one. But I haven't cancelled my subscription yet. I'm still hopefully. Kinda think I should fight this month fees since I haven't been able to use all month. So fustrated. Thank u for all ur suggestions.

Have you heard back from CyberLink yet? I'm interested in finding out if they were able to resolve your issue and if so, how they handled it.

Oh so it's not just me having problems then. I feel your pain. Don't expect any resolution from Cyberlink's customer support team. I've encountered dandruff that's more helpful than them.

Do you have the 8.0.0 update yet? It might resolve some of your issues.

In my case though, 8.0.0 has rendered the app almost unusable but I will start my own thread for that particular struggle.

Best of luck getting it fixed.