I have received another Cyberlink response. It seem like that someone there is getting confused as I wrote the support ticket for someone else having the issue with PD18/365. I had to enter the SR number for my PD17 to complete the ticket. Now they want the DxDiag of my pc and screenshots of the error which of ource does not happen in PD17 and earlier PD versions. I will have to close out this ticket and would like someone else to take over and supply them with the screenshots.
Dear Tommy,
Thank you for writing us back and for providing the requested information.
With regard to your previous concern, we may also have to get more details for us to analyze and diagnose your PowerDirector 17 concern in a better manner. Kindly provide the following information below:
1. DxDiag
1.1 Press the Windows key and type dxdiag in the search box
1.2 Click on Dxdiag.exe
1.3 You will see a green progress bar in the bottom-left of the DirectX Diagnostic Tool window while the program is gathering information.
1.4 When the progress bar disappears, it means your report is ready.
1.5 Click Save All Information.
1.6 Save the file to your desktop (make sure it is saving as a text file) and give it a name you will remember.
2. Full screenshot of the error message.
3. Full screenshot of the Product Version
3.1 Launch PowerDirector 17 software.
3.2 Click Logo of the software or the word of the software to see the Product Version.
To take a full screenshot:
1. Press PrtScrn on the upper right side of the keyboard.
2. Open Windows Paint (press Windows button, type the word Paint then click on the result to open the program).
3. Paste the screenshot (press Ctrl+V), then save the file (in .jpg format).Please feel free to contact us back for further clarification or assistance related to CyberLink Products. Use the link below to get back to us:
https://membership.cyberlink.com/support/service/technical-support.do
Thanks and Regards,
Vince
CyberLink Technical Support