Cyberlink PowerDVD 12 Error/Advisor

Kim Andre

Newbie Joined: Mar 13, 2013 14:40 Messages: 7 Offline

Solved by

Mar 13, 2013 20:48

Hello. >>Nothing in FAQ could help me<<

I'm new to this forum.

The thing here is, yesterday when I got my new game Starcraft II: Heart Of Swarm I got a 'Behind The Scenes' blu-ray that I want to see. As I am about to play I get up the error Code=0110.

CyberLink PowerDVD is not able to play protected content on your digital
output device. Ensure your display device supports HDCP.-(Code = 0110)

Run the BD advisor tool for more information.

I'm usually very good when it comes to computers, building, programming and solving problems. But this i'm stuck on!
I see that i need a display that supports HDCP i know, but the strange thing is that just a few weeks ago it worked watching blu-ray's.

From that time to now I did only one big change, that is my graphics.
I went from Sapphire Radeon HD 6970 to Sapphire Radeon HD 7970 3gb gddr5 vapor-x ghz edition IN crossfire.

'''' It was when I had HD 6970 it was working fine, playing blu's and what ever I wanted.''''
Not saying the cards i have now is fulty, because they are not.

So what i did today after work was to delete everything that had with Cyberlink todo, PowerDVD 12 and down.
I did a clean in regedit for any leftovers, rebooted, one more wipe in the system for leftovers and another reboot.
Started installing PowerDVD v9 because I was a little clumsy and deleted the download link to the full version of Cyberlink PowerDVD 12 so I needed to install v9 so i could use the PowerDVD 12 upgrade CD I got with it.

I deleted my codecs, just because I have a 'NO' in all of the codecs in advisor but did not help.
Still have a No tho, so didnt help me getting someplace.

I need to say to that I also got the server error 101, but that is solved with reinstalling.
Well, thats what I have done so far, now i will go down on this list in "Must have read" topic.

PowerDVD full Version
PowerDVD Version 12.0.2428.57 Version Type: Ultra Version
PowerDVD Trial Verison
Uninstalld it when I got the full.
PowerDVD SR Number
DVD121001-01 (DVD120801-09)
PowerDVD TR Number
TR130123-008
Operating System
Windows 8 x64 Pro
Do you use administrator or restricted user account
No.
Is your PowerDVD a Retail product or bundles with HW
Did buy PDVD 12 on cyberlink website and downloaded, the version I had befor it v9 was bundles with a LG blu-ray reader, I just upgraded it to a better player.
Used VGA
I'm a little confused about this one, vga can both meen Vga(the cable) and Vga (graphic card) So I am going to say No to the first one and Sapphire Radeon HD 7970 3gb gddr5 Ghz edition vapor-X.
Used VGA driver version
I belive you asking about CCC then. It is now Catalyst Version: 13.2 Beta 7.
Used Audio device
Realtek High Definition Audio
Used Audio device driver version
Realtek Audio Driver V6.0.1.6657 for Windows 8 32bit & 64bit.(Beta) The only version out there from Asus them selvs, I think they have stopd supporting my Mother Board: p8z68 Deluxe/gen3.
The Audio setting in PowerDVD and in OS
PowerDVD: Curent system setting - 2 speakers; Output Mode: Stereo; Quiet Environment; Bass Management: None / OS: Improvements: Equalizer - Instant Mode; DTS: None ; Advance: 24-Bits, 192000 Hz (Studio Quality) ; exclusive mode: Allow applications to take full control of this unit(Using) Give exclusive mode applications priority (Using)
Used ODD drive
>>The ODD<< And if i got it right my FirmWare is 1.01. have not found any other related number to this device.
Used Display
Samsung LS27B350HS/EN: >>The Display Link<<
Which kind of display connection
HDMI 1.4
Whcih Display refresh rate do you use while Playback
It's always on 60 Hz no mather what.
Are you using single or dual monitor environment
No, never done.
Are you using clone or extended mode
I guess this is not a question for me
What kind of Antivirus SW are you using
Norton Internet security
Which Internet Browser Software is installed
IE10; Torch, but it's more like an torrent browser.
Do you use virtual ODD
No.
Did you try with AERO on/off
No, but i guess I am far from Low end anything. The score on Aero in win8 i very high.
The detailed issue description
The detailed issue description is at top.

Well, thank you for reading this. Hope this information could be helpfull to you, and I hope you can help me, thanks!

-Kim

Filename	DEBUG_CLDetect_KIMAO-PC_2013_03_14_01_45_07.html	Download
Description	Advisor Log
Filesize	21 Kbytes
Downloaded:	491 time(s)

Filename	DxDiag.txt	Download
Description	DxDiag Log
Filesize	75 Kbytes
Downloaded:	485 time(s)

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Mar 14, 2013 04:08

Hi,
your VGA driver is faulty.

The DXDIAG log shows that the driver is not certified!
The Advisor shows "GPU (Hardware acceleration) : Microsoft Basic Render Driver"
this driver does not comply with the needed security (HDCP/AACS/...)

Suggest to check if a non beta driver is available for your card.
Remove the old driver, reboot and then install the latest release driver from AMD

br
Michael Technical Support

Werde Facebook Fan

Kim Andre

Newbie Joined: Mar 13, 2013 14:40 Messages: 7 Offline

Mar 14, 2013 08:07

Quote: your VGA Driver is faulty.

The DXDIAG log shows that the driver is not certified!
The Advisor shows "GPU (Hardware acceleration) : Microsoft Basic Render Driver"
this driver does not comply with the needed security (HDCP/AACS/...)

Suggest to check if a non beta driver is available for your card.
Remove the old driver, reboot and then install the latest release driver from AMD

I have now updated to the latest reelese driver from AMD, version 13.1 full working driver.
I still get the HDCP error 0110. The last time I forgot to tell you that, when Im playing the movie The Avengers i get a glance of the movie, like what sub I want to have. And then i get the message up with the HDCP error code 0110.

I did a clean install of my AMD driver, I use driver Fusion in safe mode. It was no trace what so ever of the old driver.
The strange thing is that befor i changed my graphic card it al workd well. I now have a better card as you have seen.
So i can't understand what is wrong.

The DxDiag looks like this now. It has changed the first line here that is good.

DxDiag Notes
------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Sound Tab 3: No problems found.

Sound Tab 4: No problems found.

Input Tab: No problems found.

I realy also dont understand why my GPU (Hardware Acceleration): Microsoft Basic Render Driver and Graphics Card: Microsoft Basic Render Driver does not say what card I have. When i look at the photos of others Advisor it tells them what card they have in both, why does not mine? GPU say YES and Graphics Card say NO, whats up with this, here are the files again

ASAP I just got a email from whom I buyd the Graphics Card from; komplett.no, this card is HDCP supported, the HDMI I am using supports 3D so I belive that is HDCP ready.

I am also a movie fan, and when i can not see blu-rays Im staring to get realy upset at this program.

Please help

-Kim

Filename	DxDiag.txt	Download
Description	DxDiag the change.
Filesize	76 Kbytes
Downloaded:	482 time(s)

Filename	DEBUG_CLDetect_KIMAO-PC_2013_03_14_12_50_19.zip	Download
Description	Advisor
Filesize	3 Kbytes
Downloaded:	562 time(s)

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Mar 14, 2013 08:17

Hi,

Please check if you are using Hyper-V, which is a Win8 virtual machine, by following steps below:

1. Go to All apps by pressing "Windows Key" + "Q"
2. Control Panel
3. Programs
4. Turn Windows features on or off
5. See whether Hyper-V is checked or not

If yes, please uncheck Hyper-V and playback BD titles again.

thanks
Michael Technical Support

Werde Facebook Fan

Kim Andre

Newbie Joined: Mar 13, 2013 14:40 Messages: 7 Offline

Mar 14, 2013 08:47

Quote: Hi,

Please check if you are using Hyper-V, which is a Win8 virtual machine, by following steps below:

1. Go to All apps by pressing "Windows Key" + "Q"
2. Control Panel
3. Programs
4. Turn Windows features on or off
5. See whether Hyper-V is checked or not

If yes, please uncheck Hyper-V and playback BD titles again.

thanks
Michael

It is uncheck from befor i write here, as I told you, I useuly good at solving problems on my computer.
But i did and exstra check as you said, and still unchecked. So then it's not that.

Korrigan

Senior Member Joined: Oct 06, 2010 04:57 Messages: 221 Offline

Mar 14, 2013 09:01

The culprit seems to be that "Microsoft Basic Render Driver" to me. That is absolutely not normal.

I attached my own BD advisor report for you to compare. I'm also using an AMD card, notice how the Graphics Card entry for me is "AMD Radeon HD 6800 Series" rather than the generic Microsoft driver like yours.

I'd advise to uninstall all AMD/ATI drivers and redo an install from scratch. Maybe even use driver cleaner if needed to remove any trace of old drivers. And if you can, go for the 12.10 driver for now, since the 13.1 has artifacting problems with some blu-ray discs.

Filename	DEBUG_CLDetect_KORRIGAN-SEVEN_2013_03_14_13_56_29.zip	Download
Description	Advisor report
Filesize	2 Kbytes
Downloaded:	492 time(s)

This message was edited 1 time. Last update was at Mar 14. 2013 09:03

My collection: http://www.blu-ray.com/community/collection.php?u=194008&action=showcategory&category=1&categoryid=7

Kim Andre

Newbie Joined: Mar 13, 2013 14:40 Messages: 7 Offline

Mar 14, 2013 09:17

Quote: The culprit seems to be that "Microsoft Basic Render Driver" to me. That is absolutely not normal.

I attached my own BD advisor report for you to compare. I'm also using an AMD card, notice how the Graphics Card entry for me is "AMD Radeon HD 6800 Series" rather than the generic Microsoft driver like yours.

I'd advise to uninstall all AMD/ATI drivers and redo an install from scratch. Maybe even use driver cleaner if needed to remove any trace of old drivers. And if you can, go for the 12.10 driver for now, since the 13.1 has artifacting problems with some blu-ray discs.

I see you have:

Hardware Dual-Video Decoding Capability for H.264 : 1080p+1080p Yes
Hardware Dual-Video Decoding Capability for MPEG-2 : 1080p+1080p Yes
Hardware Dual-Video Decoding Capability for VC-1 : 1080p+1080p Yes

Yes on all. How? I will try to use another version from amd, I use driver Fusion to remove traces.
For info, i use K-Lite mega codec too for WMP and Media player classic. I post in some min after do a clean install with that driver.
Can I use the newest crossfire profiles with 12.10?

Korrigan

Senior Member Joined: Oct 06, 2010 04:57 Messages: 221 Offline

Mar 14, 2013 09:23

It's normal you don't have the dual video decoding functions with the generic Microsoft driver. It's also normal you don't have HDCP with it.

You need to manage to get the AMD driver work 100%.

For the newest profiles, just use the latest beta driver (13.2 beta7 I believe), it should have fixed the artifact problem (didn't test myself, I'm waiting for the next WHQL driver). I used many AMD beta drivers before and never had a problem with them not being HDCP compatible. What you NEED to achieve is to have your driver be displayed as "AMD Radeon HD7900 series" or something similar. As long as it's the Microsoft crappy default driver, your system will not be HDCP compatible.

This message was edited 1 time. Last update was at Mar 14. 2013 09:24

My collection: http://www.blu-ray.com/community/collection.php?u=194008&action=showcategory&category=1&categoryid=7

Kim Andre

Newbie Joined: Mar 13, 2013 14:40 Messages: 7 Offline

Mar 14, 2013 09:37

Quote: It's normal you don't have the dual video decoding functions with the generic Microsoft driver. It's also normal you don't have HDCP with it.

You need to manage to get the AMD driver work 100%.

For the newest profiles, just use the latest beta driver (13.2 beta7 I believe), it should have fixed the artifact problem (didn't test myself, I'm waiting for the next WHQL driver). I used many AMD beta drivers before and never had a problem with them not being HDCP compatible. What you NEED to achieve is to have your driver be displayed as "AMD Radeon HD7900 series" or something similar. As long as it's the Microsoft crappy default driver, your system will not be HDCP compatible.

Befor i made this topic i had 13.2 Beta 7, i have now 13.1 as i know is a whql in the install file name.
Now im going to try what you say, so i can not use new profiles with 12.10? Just the new once?

For CyberLink-Michael: I dont know if this have much to do with it, but i found some services of Hyper-V and the box is checkd but stoped, it is:

Virtual disk

Hyper-V Hearthbeat service

Hyper-V Data Exchange Service

Hyper-V Remote Desktop Virtualization

Hyper-V Guest Shutdown Service

Hyper-V Time Synchronization Service

Hyper-V Volume Shadow Copy Requestor

Korrigan

Senior Member Joined: Oct 06, 2010 04:57 Messages: 221 Offline

Mar 14, 2013 09:41

Something is stopping your Windows 8 (ugh... Windows 7 is SO much better...) from using your video card directly and pass through that Microsoft driver instead, and I think Michael could be right with the Hyper-V clue. My collection: http://www.blu-ray.com/community/collection.php?u=194008&action=showcategory&category=1&categoryid=7

Kim Andre

Newbie Joined: Mar 13, 2013 14:40 Messages: 7 Offline

Mar 14, 2013 09:59

Quote: Something is stopping your Windows 8 (ugh... Windows 7 is SO much better...) from using your video card directly and pass through that Microsoft driver instead, and I think Michael could be right with the Hyper-V clue.

I can still use Win 7 if i want. Im sitting here and thinking about it.
This is the report after deleting eveything with AMD to do.
Advisor, cant understand it, how can it display a version when its nothign there.

As you can se, even without a GPU I still pass :S

Filename	DEBUG_CLDetect_KIMAO-PC_2013_03_14_14_58_57.zip	Download
Description	Advisor Befor Installing.
Filesize	3 Kbytes
Downloaded:	456 time(s)

Korrigan

Senior Member Joined: Oct 06, 2010 04:57 Messages: 221 Offline

Mar 14, 2013 10:07

Apparently, that "Microsoft Basic Render Driver" is a device always present in Windows 8. It's a sort of "default" driver.

http://msdn.microsoft.com/en-us/library/windows/desktop/bb205075%28v=vs.85%29.aspx
"Starting with Windows 8, an adapter called the "Microsoft Basic Render Driver" is always present."

Your system seems to pass through that driver instead of using your graphic card native driver. Of course, PDVD (and any HDCP reliant software) isn't very happy with that. My collection: http://www.blu-ray.com/community/collection.php?u=194008&action=showcategory&category=1&categoryid=7

Kim Andre

Newbie Joined: Mar 13, 2013 14:40 Messages: 7 Offline

Mar 14, 2013 11:17

Quote: Apparently, that "Microsoft Basic Render Driver" is a device always present in Windows 8. It's a sort of "default" driver.

http://msdn.microsoft.com/en-us/library/windows/desktop/bb205075%28v=vs.85%29.aspx
"Starting with Windows 8, an adapter called the "Microsoft Basic Render Driver" is always present."

Your system seems to pass through that driver instead of using your graphic card native driver. Of course, PDVD (and any HDCP reliant software) isn't very happy with that.

Hmm, so what do you think i should do? Everything workd perfect until some days ago.
And some days ago, i could even play all my blu'rays in PDVD on this very same system.

But it got to be a fix to this, the program isnt that cheap so i can just say "Yeah yeah, somtime it will work again"

The only thing i have done after it all worked is, changing my graphics Card from sapphire radeon HD 6970 to sapphire radeon HD 7970.

Should not that say it will work better then with the 7970? As i told support, even if my days for money back is over I will file a refund. I dont want to sit here with a program for $64.00. Its a big waste and I dont want that.

As for the program, they say it's Perfect Your Windows® 8 ????

Here are the logs after reinstall, again... DxDiag is still the same, its working now, my driver is WHQL.

Quote: Hi,

Please check if you are using Hyper-V, which is a Win8 virtual machine, by following steps below:

1. Go to All apps by pressing "Windows Key" + "Q"
2. Control Panel
3. Programs
4. Turn Windows features on or off
5. See whether Hyper-V is checked or not

If yes, please uncheck Hyper-V and playback BD titles again.

thanks
Michael
--------------------------------------------------------------------------

Would be nice if you could still help me to solve this. Very irritating to not watch movies.

Filename	DEBUG_CLDetect_KIMAO-PC_2013_03_14_16_11_02.zip	Download
Description	Advisor still the same.
Filesize	3 Kbytes
Downloaded:	477 time(s)

AbsoluteJoe

Newbie Joined: Aug 13, 2009 14:38 Messages: 10 Offline

Mar 21, 2013 21:01

I discovered that every Catalyst driver above 11.9 through 13.1 has serious HDMI HDCP PVP-OPM handshake issues for some HDMI or DVI-D configurations - the Cyberlink BD advisor reports that HDCP checks fail, and protected BD content cannot be played even though all equipment is HDCP compliant.

Try installing the Catalyst 13.3 Beta package, install and run the Cyberlink BD Advisor to see if all tests "PASS", especially HDCP.

The 13.3 Catalyst Beta fixed the HDCP handshake problems on my Windows 7 x64 system with a HD 7970 card, and protected BD media now plays without error popups or crashes using PowerDVD 12 Ultra.

This message was edited 1 time. Last update was at Mar 21. 2013 21:03

rda10002002

Newbie Joined: Jan 21, 2011 00:31 Messages: 20 Offline

Mar 22, 2013 18:36

I am in a very similar position here. The adviser says I fail to meet the requirements to play blurays while using my radeon hd 5750. This is the same card I was using on windows 7. So has anyone found a way to make it work as it gets very old not being able to watch movies

Filename	DxDiag.txt	Download
Description
Filesize	60 Kbytes
Downloaded:	447 time(s)

Filename	BDAdviser.txt	Download
Description
Filesize	4 Kbytes
Downloaded:	487 time(s)

Kurgen

Newbie Joined: Jun 15, 2012 04:57 Messages: 18 Offline

Mar 22, 2013 19:00

Quote: I discovered that every Catalyst driver above 11.9 through 13.1 has serious HDMI HDCP PVP-OPM handshake issues for some HDMI or DVI-D configurations - the Cyberlink BD advisor reports that HDCP checks fail, and protected BD content cannot be played even though all equipment is HDCP compliant.

Try installing the Catalyst 13.3 Beta package, install and run the Cyberlink BD Advisor to see if all tests "PASS", especially HDCP.

The 13.3 Catalyst Beta fixed the HDCP handshake problems on my Windows 7 x64 system with a HD 7970 card, and protected BD media now plays without error popups or crashes using PowerDVD 12 Ultra.

Thanks for the info Joe. I'm using an HD6870 through a DVI-I dual link to Dell 3007WFP, and get frequent, random dumps to desktop when playing simple DVDs, and only since upgrading to PDVD version 12, from 10. I'll give your idea a whirl tomorrow when I get home from work.

AbsoluteJoe

Newbie Joined: Aug 13, 2009 14:38 Messages: 10 Offline

Mar 22, 2013 21:03

The Catalyst 13.3 Beta driver also fixed BD Advisor and BD playback issue on Windows 8 x64 as well but only after Windows Hyper-V feature was also completely un-installed. Why having the Windows 8 Hyper-V feature installed breaks the BD HDCP PVP-OPM handshake is a mystery that AMD and Microsoft needs to explain.

rda10002002

Newbie Joined: Jan 21, 2011 00:31 Messages: 20 Offline

Mar 22, 2013 21:04

Quote: The Catalyst 13.3 Beta driver also fixed BD Advisor and BD playback issue on Windows 8 x64 as well but only after Windows Hyper-V feature was also completely un-installed. Why having the Windows 8 Hyper-V feature installed breaks the BD HDCP PVP-OPM handshake is a mystery that AMD and Microsoft needs to explain.

I tried it on the 13.3 and I have none of the hyper-v turned on and I still got the same thing

AbsoluteJoe

Newbie Joined: Aug 13, 2009 14:38 Messages: 10 Offline

Mar 22, 2013 22:08

Looks like the BD Advisor report you uploaded indicates that your system passes the HDCP tests.

You reported that the PowerDVD12 is dumping. If so, you may want to upload the failure information and one of the mini-dumps for the Cyberlink Support folks. From the Action Center or Event logs you should be able to determine what .exe or .dll is actually failing and possibly why.

rda10002002

Newbie Joined: Jan 21, 2011 00:31 Messages: 20 Offline

Mar 29, 2013 20:30

Any news on how to get the AMD drivers to work right? I am still getting the basic rendering