Well, according to Cyberlink, it SHOULD utilize the GTX 960m since it uses the Maxwell architecture.



Actually, looking at Cyberlink's own specs, it is SUPPOSED to support my card also. The GTX 680m used Kepler architecture. From the PD 14 specs:

"PLEASE NOTE: For users of NVIDIA cards using pre-Kepler
architecture who have updated to graphics driver 340.43 or later, the
CUDA video hardware video encoder feature in PowerDirector is no longer
available. To re-enable hardware acceleration, please download and
install an earlier driver. "



Well, my GTX 680M uses Kepler architecture. So according to the spec page advertising PD 14, I shouldn't need to use old drivers, it explicitly says in the cards supported that my card is supported.



But it isn't.

Hi DocDaddy ,
You came across fine by me. I just want the "facts" rather than tangential info irrelevant to the situation.
The notation on the 340.43 driver has been in place for PDR13 as well.
Just a suggestion, submit a ticket to CyberLink's online support - at least you'd be covering all options.
Dafydd

I did submit a ticket. The specs for PD 14 says you only need the old drivers for pre-Kepler cards - the GTX 680m is Kepler architecture.

Well, I got a response from Cyberlink. They said we can reproduce that problem here on several platforms. You should contact nVidia, because that sounds like a problem on their side.

So - my card works with everything else, worked with PD12, PD13, and will not work with PD14 (same card, same drivers that work with PD 13) and that's an nVidia problem???

Quote: Well, I got a response from Cyberlink. They said we can reproduce that problem here on several platforms. You should contact nVidia, because that sounds like a problem on their side.

So - my card works with everything else, worked with PD12, PD13, and will not work with PD14 (same card, same drivers that work with PD 13) and that's an nVidia problem???

No..it's not..probably not..

It's what they always tell you in most softwares..it's old crap.

It's also true nvidia ***** up with many new drivers but most issues are connected to the gaming peeps.

Not the ones using those drivers just for video editing.

It's not nvidia's fault most softwares are way behind hardware developements.

It's not Nvidia's fault Vegas still use codecs from 2010 without H.W acceleration..rendering them useless today.

It's not Nvidia's fault software developers are to lazy and retarded to keep up with hardware developements.

It's all about your money and cashing in..for the rest they don't really care.

Eventually..they give you some update/grade making you pay more for what originally should have been there.

And those upgrades/dates often mess up other things working before.

The software developers of any kind make easy money..a LOT of money..don't mistake.

In the case of Cyberlink they grab hundreds of thousands if not millions of dollars for their wonderful software.

And if one complaines it's not working as advertised it's always someone else it's fault..never theirs.

So..welcome to the machine.



Another example...

I have a professional video/audio studio with softwares worth many thousants of dollars/euro's.

Not to speak about the hardware running it all ..computers..servers..all in all some 50.000 dollars to make it work.

Not to speak about Cam's and equipment and personel to make use of it all.

And you know..when using the softwares involved I always get the reply you got when something's not working.

It's not anything to do with us check your hardware drivers.

And so it goes on and on and on until the point you puke it all out.



Another example...

When you buy as I did a lot of hardware synthesizers you get a warranty for years to make sure you get what you're paid for.

No updates/grades nessessary..you get what you paid for..and it will work for years to come.

Now..believe me..this consideration about all this is wotrh a lot to me..initiated by the O.P with his thoughts about it all.

I think he's right about his disthrust about Cyberlink responses in general.



I know my comment on this might be over the top for many of you..even the O.P...but so what..I just felt like

to speak from the hart and the way I feel about it all.

If you don't like it..well just ban me from the board and excuse me for being alive.

Jan.

There is no need to ban you, in my opinion, but if you just keep your filthy language at the bar room, I for one would appreciate it. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Well, what's frustrating is that they agreed and said they could reproduce the problem on several platforms. But even though it works fine in PD13 - same card, same drivers, same everything - and PD14 will not recognize the card, it's somehow nVidia's fault.

I replied to the tech support reply (I think it is someone offshore with a tree diagram that tells them how to reply) with the above - PD13 worked fine, upgraded, PD14 doesn't recognize the card, thus something is changed in PD14, not the nVidia drivers - the reply was send us your dxdiag, take a photo of the problem and send it to us. Uh - you already said you can reproduce the problem! If you can reproduce it on your own machines ("we can reproduce this problem on several platforms") why do you need my dxfiag and a photo of the problem???

I think they need to remove their claims that these cards are recognized and supported on the PD14 website - that is not true.

Quote: There is no need to ban you, in my opinion, but if you just keep your filthy language at the bar room, I for one would appreciate it.

so..because what I said I'm FILTH..DIRTH. just I told peeps my thoughts?

You're a thousant times worse then me..got it?

I know your kind ..you can find them on nearly every board.

Self imposed wonderful peeps who know it all and in some position to cast one out.

You think about who you're speaking to ignorant ten for a penny joker.



Doc..You're right they need to remove those claims.. but ofcourse they won't.

Instead you are presented stories..good luck with that.

Why no answer Barry? eh?
Running out of crap?
Come on ..tell me something real for a change.

Jan, let's not make this thread a personal attack thread, K? You both said your piece and as the OP I don't want people to stop reading the thread (which they will if this becomes a back and forth ad hominem thread.)

Quote: Jan, let's not make this thread a personal attack thread, K? You both said your piece and as the OP I don't want people to stop reading the thread (which they will if this becomes a back and forth ad hominem thread.)

O.k..I'll back off..have it your way.

But I refuse to get humiliated by some moron who thinks he kmows it all..telling me where it's add.

never settle for that..but I'll respect your post from now on.

I say no more.

It is probably a combination of the notebook pc manufacturer, graphics card manufacturer, and possibly 3rd party vendor to create a driver to allow the app on a pc to access either the integrated graphics or discrete graphics card.

Years ago I used this driver: http://www.tweaktown.com/articles/4651/lucid_virtu_mvp_hyperformance_tested_with_asrock_z77_and_intel_ivy_bridge/index5.html . This allows both video card to work at the same time.

In today's windows 10 DX12 world we may have to wait a little longer for a graphics driver to work well with PD14 in the notebook pc.

Tomasc, I hear ya, but in this case all the previous versions worked fine with the cards (and others with other nVidia cards are reporting this too) but they did something with PD14 that broke it. I'd just like someone at Cyberlink (who acknowledged the issue and that they had reproduced it "on several platforms" but claimed I should have nVidia fix it) to figure out what they changed between PD13 and PD14 and create a patch to correct the bug.

Sorry for the delay, jan, I was busy.
Nowhere did I say anything about you personally, at all, just to keep it clean. People of all ages and walks of life come here and it's a little crude. I have no power nor desire to "cast one out" though I love the dramatic sound of that!
As a matter of fact I'm off to a bar now and I have no doubt I'll let a few dirty words slip through! But that's private.
As for the issue itself, I agree with you, as the facts come together. Driver issues are a common topic here and I'm always curious to see how the latest cards perform. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Quote: Well, I got a response from Cyberlink. They said we can reproduce that problem here on several platforms. You should contact nVidia, because that sounds like a problem on their side.

So - my card works with everything else, worked with PD12, PD13, and will not work with PD14 (same card, same drivers that work with PD 13) and that's an nVidia problem???

Ask CL what version of driver is still WORKING with their software. Install the drivers from your latop manufacturer site. If none of the above is working, then it is a CL problem.



In my oppinion, I always said that a laptop is bad choice for a video editor machine. I know that is convenient and all that, but price-performance ratio is really bad. And the issues like this (colaboration between integrated and dedicated video, Optimus support) are more likely to happen since the video cards on laptps can be different from standard implementation.

Quote:

Quote: Well, I got a response from Cyberlink. They said we can reproduce that problem here on several platforms. You should contact nVidia, because that sounds like a problem on their side.

So - my card works with everything else, worked with PD12, PD13, and will not work with PD14 (same card, same drivers that work with PD 13) and that's an nVidia problem???

Ask CL what version of driver is still WORKING with their software. Install the drivers from your latop manufacturer site. If none of the above is working, then it is a CL problem.



In my oppinion, I always said that a laptop is bad choice for a video editor machine. I know that is convenient and all that, but price-performance ratio is really bad. And the issues like this (colaboration between integrated and dedicated video, Optimus support) are more likely to happen since the video cards on laptps can be different from standard implementation.

They have no idea. Since it is a Kepler gen card, they say it should work. And it did until they changed something in PD 14. They also said they have reproduced it on several platforms, most of them desktop, so it has nothing to do with it being a laptop (it worked on this maching with PD 11 through PD 13 and they see the problem with other nVidia cards on their own desktop systems.)

So if they admit there's a problem, they tell me they've reproduced this problem themselves on several of their systems, and it only showed up in the change from PD 13 to PD 14 - it's a CL problem. Well- its my problem, since they have my money.

Jan den Hollander, hoewel ik het voor een deel met je eens bent zal ik het op jouw wijze niet verwoorden.

All other users, i have a laptop now 2 years old with a Nvidia 610M card with 2GB memmory for its own. All other programs i can force to use the Nvidia grafics instead of the integrated Intel HD grafics 3000. Even an other resent videoediting program uses the Nvidia grafics without any problems.

I do not understand why Cyberlink Powedirector refuses to use the Nvidia and this seems to be blocked by the programmers.

The Nvidia is far much better than the integrated Intel HD why not use this????? I do hope they change their opinion soon.

Regards and a happy and healthy new year to all, Kees Regards,

Kees

Computer:
Processor I7, 16GB MEM, 500GB SSD, 3GB HDD, NVIDIA GTX 1070 Ti 8GB, DVD and Blue ray burner

Quote: Jan den Hollander, hoewel ik het voor een deel met je eens bent zal ik het op jouw wijze niet verwoorden.

All other users, i have a laptop now 2 years old with a Nvidia 610M card with 2GB memmory for its own. All other programs i can puss to use the Nvidia grafics instead of the integrated Intel HD grafics 3000. Even an other resent videoediting program uses the Nvidia grafics without any problems.

I do not understand why Cyberlink Powedirector refuses to use the Nvidia and this seems to be blocked by the programmers.

The Nvidia is far much better than the integrated Intel HD why not use this????? I do hope they change their opinion soon.

Regards and a happy and healthy new year to all, Kees

And from their specs and advertising on their web site:

"Optimized for modern CPU and GPGPU hardware platforms from Intel, AMD
and NVIDIA, TrueVelocity maximizes memory allocation and usage, while
reducing latency through feature optimization. The improved system
efficiency enables HD footage to preview more smoothly and render
faster.

(Supported video cards)

GeForce 8500GT/9800GT and above
GeForce GT/GTS/GTX 200/400/500/600/700/800/900 Series



The utilization of our video cards is a key piece of their advertising. Even though they've told me they reproduce the lack of utilization of various video cards on that list, on their various systems. But their response is "Send us your dxdiag" and "You should tell nVidia to fix the problem."

Hi jan den hollander,
I have asterisked your expletive on your post: http://forum.cyberlink.com/forum/posts/list/46836.page#243476
I'm informing you here rather than via a PM because you took offense at Barry asking "......if you just keep your filthy language at the bar room"....

As an intelligent person you could have used an alternative descriptive word. Doing so would have complied with the forum's directives. I'm sure you will comply in future and contribute to the forum.
Dafydd

DocDaddy, I fully agree

NVIDIA:

GeForce 8500GT/9800GT and above
GeForce GT/GTS/GTX 200/400/500/600/700/800/900 Series

PLEASE NOTE: For users of NVIDIA cards using
pre-Kepler architecture who have updated to graphics driver 340.43 or
later, the CUDA video hardware video encoder feature in PowerDirector is
no longer available. To re-enable hardware acceleration, please
download and install an earlier driver.

Besides this driver ( 337.88 ) is not at all qualified for Windows 10 when a lot users bought Powerdirector 14 specially for this purpose and Powerdirector 14 witch should be fully qualified for this OS. The more misterious as mentioned by an other user when a card which must be a kepler card does not work as it should be.

Please Cyberlink programmers reconsider this and make it work.

Regards, Kees Regards,

Kees

Computer:
Processor I7, 16GB MEM, 500GB SSD, 3GB HDD, NVIDIA GTX 1070 Ti 8GB, DVD and Blue ray burner

Hi DocDaddy ,
Could you let me have your Support Ticket ID please. I'll ask CyberLink Head Office to chase up the issue and look into the response you've received, maybe something else can be done!
Dafydd