Hi DocDaddy ,
Could you let me have your Support Ticket ID please. I'll ask CyberLink Head Office to chase up the issue and look into the response you've received, maybe something else can be done!
Dafydd

Quote: Hi DocDaddy ,
Could you let me have your Support Ticket ID please. I'll ask CyberLink Head Office to chase up the issue and look into the response you've received, maybe something else can be done!
Dafydd

Thanks. CS001559200

I've been doing a lot of googling and researching and the problem seems pretty widespread, including on these forums; people using nVidia cards that are very up to date (as in, Kepler and beyond architectures.)

Hmm, great thread.
Will watch with interest.
USING gtx960 in present system, working well with PD12. Win7 64bit.
About to build fresh editing pc with PD14. Dont want to go backwards!

k.

DocDaddy,

xr650lou,

Charles,

Vlad,

Kees54,

and others...

try driver version 347.25 and DO NOT INSTALL GeForce experience!

and a CLEAN install.



if it doesn't work then as you were.

PepsiMan

'garbage in garbage out' 'no bridge too far'

Yashica Electro 8 LD-6 Super 8mm
Asrock TaiChi X470, AMD R7 2700X, W7P 64, MSI GTX1060 6GB, Corsair 16GB/RAM
Dell XPS L702X i7-2860QM, W7P / W10P 64, Intel HD3000/nVidia GT 550M 1GB, Micron 16GB/RAM
Samsung Galaxy Note3/NX1

Thanks DocDaddy for the info (post http://forum.cyberlink.com/forum/posts/list/25/46836.page#243591). I have forwarded the ID. I'll let you know etc.
Dafydd

Quote: k.

DocDaddy,

xr650lou,

Charles,

Vlad,

Kees54,

and others...

try driver version 347.25 and DO NOT INSTALL GeForce experience!

and a CLEAN install.



if it doesn't work then as you were.

PepsiMan

'garbage in garbage out'

I'll try that, though I'm puzzled why a driver that is a year old and quite a bit out of date would be required for PD 14 to utilize the cards when PD 13 can utilize the cards with no problem with current drivers. Also, I know CL posted that people needed an old driver for pre-Kepler nVidia cards, but all of the cars in question are Kepler (and more current Maxwell) generation.

well GGRussell has a laptop with intel & nVidia graphics(GPGPU)

and the driver 361.43 kicked in HA.

http://forum.cyberlink.com/forum/posts/list/46911.page#243571

yours is opposite. disabled.

if it's not a driver issue then read what JL_JL says at the end.



PepsiMan

'garbage in garbage out' 'no bridge too far'

Yashica Electro 8 LD-6 Super 8mm
Asrock TaiChi X470, AMD R7 2700X, W7P 64, MSI GTX1060 6GB, Corsair 16GB/RAM
Dell XPS L702X i7-2860QM, W7P / W10P 64, Intel HD3000/nVidia GT 550M 1GB, Micron 16GB/RAM
Samsung Galaxy Note3/NX1

HI DocDaddy & other editors,
I have received a reply (from CyberLink) which I will now quote from:
*********************
The issue is actually the restriction of the software NVIDIA Control Panel but not PowerDirector issue. We (CyberLink) made a workaround to avoid the restriction but there might be side effect of issues.

It is suggested that you back up the original modules before they are replaced by the provided workaround module.
==
For Intel/NVIDIA hybrid GPU platforms, there is a mechanism in the NVIDIA Control Panel to manage which third party software is allowed to use dGPU. The mechanism is managed by NVIDIA, not by CyberLink. CyberLink PowerDirector supports NVIDIA GPU, based on NVIDIA's specification, when there is no restriction. There is a workaround solution to let this kind of hybrid platform use the dGPU, but results in side effects for specific platform with specific VGA drivers. The resulting side effect is the preview window becomes a black screen during previewing when hardware decoding is enabled. The issue cannot be resolved from the software side.

To implement the workaround, please follow the steps below:

1. Go to PowerDirector installation folder. Find the 2 files "PDR.exe" and "PDR.exe.manifest" and rename them to
"PDR14.exe" and "PDR14.exe.manifest".
2. Download the file "GpuUtility.dll" and copy the file to the path C:\Program Files\CyberLink\PowerDirector14\CESdlls\
32bit: http://download.cyberlink.com/ftpdload/cs/tool/GpuUtility/32bit/GpuUtility.dll
64bit: http://download.cyberlink.com/ftpdload/cs/tool/GpuUtility/64bit/GpuUtility.dll
3. Download the files "GpuUtilityEx_ENABLE_VGA.exe" and "GpuUtilityEx_ENABLE_VGA.exe.manifest" and copy the
files to the path C:\Program Files\CyberLink\PowerDirector14
[GpuUtilityEx_ENABLE_VGA.exe]
32bit: http://download.cyberlink.com/ftpdload/cs/tool/GpuUtility/32bit/GpuUtilityEx_ENABLE_VGA.exe
64bit: http://download.cyberlink.com/ftpdload/cs/tool/GpuUtility/64bit/GpuUtilityEx_ENABLE_VGA.exe
[GpuUtilityEx_ENABLE_VGA.exe.manifest]
32bit: http://download.cyberlink.com/ftpdload/cs/tool/GpuUtility/32bit/GpuUtilityEx_ENABLE_VGA.exe.manifest
64bit: http://download.cyberlink.com/ftpdload/cs/tool/GpuUtility/64bit/GpuUtilityEx_ENABLE_VGA.exe.manifest
4. Reboot your computer.
5. After rebooting, right click on PDR14.exe and choose the option to run the software by NVIDIA GPU.

It is suggested that you back up the original modules before they are replaced by the provided workaround module.
==

Thanks for getting something from them. Their tech support asked me for some data, I gave it to them, and then they abandoned me - not even a reply after I gave them the data they asked for.

So basically if I change these files, I lose the ability to use the preview window if I choose to use the hardware decoding? That sounds like it's pretty crippling if they're saying what I think they are.

And I really, really dispute what they are saying that it is the fault of nVidia. And nothing they can do on their side. Because this same hardware and software from nVidia has worked well with PD10, 11, 12, and 13. The problem only occurred when I updated to 14, i.e. the only thing that broke this was something they did between 13 and 14.

Not trying to shoot the messenger!

Hi Dafydd and thanks for input. I tried it immediately and it works (tried on I5 3,8 GHZ with Nvidia 560, multi GPU configurationa with iGPU Intel). Preview worked with no changes (no sideeffects) Rendering speed was slightly higher than I5 plus iGPU but that is probably due to performance of 560 which is approx. on par with Intel processor. I will try tomorrow with I7 laptop and 860NVidia GPU.
However question arise - when CB release an update patch will the things revert back? Probably nobody knows at present

Thanks for the info ! Tested it as well and can confirm I can now use my GTX 960M - but few concerns:

• Seeing many program crashes when using the Nvidia card - not happening with the internal card

==> [Update] Crashes resolved by uninstalling Nvidia Experience / Shadowplay

• Slight improvement in rendering time but difference with internal is not extreme



• Initially installed PD on my D drive - workaround did not seem to work when using a non standard installation path

Below are some results of my testing - overall I was expecting a bigger performance increase from the Nvidia card but perhaps the specs for editing for the intel CPU/iGPU are too close to the GTX 960M card ? Guess the improvement in rendering time will be more significant with longer videos and more editing/effects/color adjustments so still a gain - but for now not really usable due to the frequent crashes.

Can anyone explain what functions of rendering are handled by the CPU and what can be offloaded to the GPU ?
My GPU never reaches 100 % so is there something holding it back so it cannot use the full capacity ?

Thanks
Roel

Notebook specs

• MSI GE72 6QC


• Intel Core i7-6700HQ


• Intel HD Graphics 530


• Nvidia Gforce GTX 960M 2 MB


• 8 GB of DDR4 RAM

Test results:

Test 1
Launch PD with internal GPU
Not using Intel HW acceleration in Menu or rendering screen
Rendering duration : 01:06


CPU= 90-100
Mem = 40
iGPU = 0-1

Conclusion - CPU is taking care of most of the rendering.

Test 2
Launch PD with internal GPU
Using Intel Quick SYnc acceleration in rendering screen - Menu option disabled
Rendering duration : 01:06

CPU= 40 - 50
Mem = 40
iGPU = 50 - 60 %

Conclusion - CPU and internal iGPU are working together for rendering.

Test 3
Launch PD with internal GPU
Using Intel Quick SYnc acceleration in rendering screen - Menu option enabled
Rendering duration : 01:05

CPU= 40 - 50
Mem = 40
iGPU = 50 - 60 %

Conclusion - CPU and internal iGPU are working together for rendering.

Test 4
Launch PD with NVIDIA GPU
Not using Intel HW acceleration in Menu or rendering screen
Rendering duration : 01:05

CPU= 90-100
Mem = 40
iGPU = 0-1

Conclusion - CPU is taking care of most of the rendering.

Test 5
Launch PD with NVIDIA GPUUsing
Hqrdware video encoder in rendering screen - not enabled CUDA in Preferences
Rendering duration : 00:56

CPU = 50-100
Mem= 40
dGPU= 40

Conclusion - CPU and internal iGPU are working together for rendering.
Note - CPU starts at 100 % for effect/particales then lowers once done.

Test 6
Launch PD with NVIDIA GPUUsing
Hqrdware video encoder in rendering screen - enabled CUDA in Preferences
Rendering duration : 00:56

CPU = 50-100
Mem= 40
dGPU= 40

Conclusion - CPU and internal iGPU are working together for rendering.
Note - CPU starts at 100 % for effect/particales then lowers once done.

Crash notes:

No real pattern. Crash happens at multiple stages. One crash happened when loading PD and filling the library with the default concent. One assumption is that the 3d video there had something to do with it. But even afer deleting that some crashes happened further into the program. I was using 2 tools to read the GPU usage - so might be related. And I am using the trial version so might be slightly different from the real version.

Ok i have not posted on these forums yet but i am going to chime in here.

I have the exact same problem. I tried the solution that CL gave but have been experiencing the exact same issues with frequent crashes..... my crashes are occurring no mater which GPU i select so i am hoping that i will be able to revert the changes (I did backup the original files).

As noted before I am not seeing a substantial increase in performance utilizing the Nvidia card over the simple intel either. I have not been able to do any preview rendering as the program crashes but i did get one of my videos to produce and i think it may have been even slower with the nvidia card than the integrated.

I hope we can get some resolution for this. My PD 11 with a GTX 660 just screamed compared to this.... I am on a new machine on windows 10 (not happy with it) and could not get PD 11 to play nice so i decided to upgrade. PD 14 seems to run great on windows 10 other than ignoring my Nvidia.....

I am transitioning to a laptop because i need the flexibility. Here are my specs.

SAGER / CLEVO

Intel Core i7 4810MQ

Intel HD Graphics 4600

Nvidia Gforce GTX 870M 6 GB

16 GB of DDR4 RAM

Laptop for flexibility?
None of the desktops have those issues... I have laptops for travel, but they are cheap, small, lightweight, internet and document edit capable machines. Have a couple of Dell Latitude from eBay (first gen i5, some $200 each, plus $40-60 the SSD's).

For my video editing I see no reason to use a laptop, that's why I rely on my desktop.

My situation is a bit different. I live on the road full time in an RV. I do have an excellent editing desktop in my rig but I am frequently in situations where I am without it for longer periods of time.... I really need the power in an easily fordable form factor without disassembling the desktop each time.....

I would agree however that a desktop is pretty much irreplaceable with a laptop (as of now)

I constantly edit video and while i use Vegas, after effects and hit film as well i still like the Cyberlink product for simple quick cuts. It was previously much faster than the other editors, however in this latest version i have not seen the benefit since it is ignoring my hardware....

Haha, Vegas... That's a piece of software not updated fully from 2010. It will work perfectly with video cards from 2010, but has no clue what to do with newer cards.

Quote: Haha, Vegas... That's a piece of software not updated fully from 2010. It will work perfectly with video cards from 2010, but has no clue what to do with newer cards.

Well, apparently PD 14 has no idea what to do with our nVidia cards, and it is a 2015 program.

I tried the fix and then worked to revert back; I also got frequent crashes, etc.

Again - PD13 worked, PD12 worked, PD11 worked. nVidia didn't change anything, CL broke it with PD14.

Hi DocDaddy,

I have further information for you.

....The workaround is provided to the users who insist to use dGPU in hybrid system and to also clarify it is not PowerDirector restricts the capability to use the dGPU.

For the users who still question we (CyberLink) made some change in PowerDirector 14 to cause the issue, we (CyberLink) have made a test to show that PowerDirector 11, 12, 13 and 14 all can only choose the integrated GPU in nVidia driver v361.43. The drop down list is disabled. As described in the previous response, the mechanism is maintained by nVidia and would be updated with VGA driver update.

one more image.

https://forums.geforce.com/default/topic/866546/geforce-drivers/355-60-drivers-break-hardware-accelerated-encoding-for-h-264-format-on-powerdirector-13/

This post on the GForce forum seems to confirm what Dafydd B is explaining. From this I also read the issue might be that Nvidia assumed Quick Sync on the CPU is better than the Nvidia GPU performance and therefor disabling the card for use. In my case the 960M performs slightly better than Quick Sync even to I have an i7-6700K. (the difference is minimal).

The fix provided by cyberlink seems to work for me (will be testing more extensively over the weekend ) so I will be using that while waiting for a more permanent solution from Nvidia (is Cyberlink in contact with Nvidia to ask them to fix this ?). For those that can't wait for the fix - there seems to be an option to update the profiles yourself with nvidia inspector but it does not describe how to do that so keeping my hands of of it :

Quote: Hi DocDaddy,

I have further information for you.

....The workaround is provided to the users who insist to use dGPU in hybrid system and to also clarify it is not PowerDirector restricts the capability to use the dGPU.

For the users who still question we (CyberLink) made some change in PowerDirector 14 to cause the issue, we (CyberLink) have made a test to show that PowerDirector 11, 12, 13 and 14 all can only choose the integrated GPU in nVidia driver v361.43. The drop down list is disabled. As described in the previous response, the mechanism is maintained by nVidia and would be updated with VGA driver update.

They are correct - you could not select it in the dropdown menu. However, you could still utilize the card by simply right clicking on the pdr.exe file and use the option "Run with Graphics Processor" and choose "High Performance nVidia Processor." PD 11, 12, and 13 would then run using the nVidia card. You could check to see with the nVidia GPU activity. That was with all of the latest drivers.

If you choose that option with PD 14, it will start and run but it will not recognize the video card (as checked with the nVidia GPU activity utility, as well as other ways to check.)

So no matter how much they try to pin this on nVidia, nothing has changed on the nVidia side. I was running PD 13 with this same machine, same drivers, using my nVidia card just fine. I "upgraded" to PD 14 and it will no longer recognize the card. I tried the kludge from nVidia to try to get it to work, and I get the crashing others get.

I know they want to be able to say on their web site it supports all these nVidia cards - but it doesn't. And as a writer who uses this machine to review a lot of software, I don't want to be forced to use 18 month old drivers forever. I just want someone at nVidia to quit trying to argue its not "their fault" and go in and figure out what they changed that causes PD 14 to no longer recognize our video cards (or take that off their PR for the program) and fix it. I much prefer PD over other video editing programs, and I have used them all, including "standards" like Adobe Premier. Just figure out what you changed that disabled the support and correct it.

Hi DocDaddy,
Be assured, your feedback will be read by CyberLink.
Dafydd